Well first off, the reason for my trip was not "leisure"... it was for my 36 year old sisters funeral.
So everything (booking, getting a room, checking in at the front desk) was fine up until we opened the door to our room. it was STILL DIRTY FROM THE PREVIOUS PEOPLE WHO STAYED! we told the front desk and they said they'd have someone clean it instead of just giving us a clean room. that evening, we discovered the heater was broken and would not turn off.The front desk said they would have matinence come check it. no one came. that night we had the window opened and sheets off all night. to make our night even worse, other guests at the inn decided to be loud in the night and were not told to quiet down. the next day when i phoned about the heater, the front desk said they would have matinence come check it. we stayed in the hotel room till four o clock because they said someone was coming to fix it or we would change rooms. nobody contacted us. i called yet again around 8pm and spoke with someone who about an hour later sent a custodian. he said the heater was broken so when i phoned front desk she said "oh yes, i remember someone said that about the room" the next day was the day before the funeral and so we wanted to have a good sleep. finally, they switched us rooms. As well, we wanted a later check out time as the funeral time was the same time and we didnt want to be worried. they told us it would cost almost twelve dollars an hour extra.
the woman at the front desk was completely rude and should not be working in a place where customer service should be number one. the rooms were disgusting and we were treated with so much disrespect in a circumstance where we are grieving. i do not and will not recommend this place to anyone and i hope this review will help someone else decide to not give this place their business.
the funny thing? on their door they have a sign posted that says"if you are rude or mean in any way there will be a $100 charge." ..... does that mean, dealing with your rude and unhospitable manner, we get $100 refund??