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“Okay, just nothing special”

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Prestige Treasure Cove
Ranked #3 of 23 Hotels in Prince George
Certificate of Excellence
Reviewed 3 September 2013

We were just passing through Prince George and decided to stay at the Treasure Cove Hotel & Casino to celebrate my 60th birthday even though I had seen 3 or 4 star establishments with better rates in the area. . Of the 2 people @ the desk, 1 was on the phone and the other was away from the desk chatting with visitors when we arrived at the front desk. After a short wait they did come to check us in. The clerks did not volunteer any info about the Breakfast room, Restaurant or Casino, since this was our 1st time there, luckily I had seen the web site and was able to question them. I need to learn to request rooms closer to the elevators, this one was the end of the hall. The room was pleasant and clean. Nice Bath area. Being @ the end of the hall we were next to the ice machine and coke machine, which ran all night. Had I realized about the noise before we had returned to the room to prepare for bed, I would have asked to be moved, my fault I did not. Basic continental breakfast available in the AM. Pleasant front desk personnel for check out. They have a nice Casino attached, but the onsite restaurant can only be accessed from the outside, a little inconvenient. There is also a spa, but I did not use it so I can't rate it

  • Stayed: July 2013, travelled as a couple
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1  Thank BLONGBINE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreasureCoveHotel, Director of Sales at Prestige Treasure Cove, responded to this reviewResponded 18 September 2013

Hello BLONGBINE,

Thank you for taking the time to review our property. Thank you for informing us that you were not explained the various amenities of our hotel upon check-in. We train our front desk to inform each guest of the many features our hotel has to offer. Perhaps it is time to give them a refresher! I'm glad you found our room pleasant and clean with a nice bath area. I apologize that the noise from the ice machine disturbed you. If you choose to return in the future (and we hope you do!) feel free to request a room away from the ice machine and we will be happy to include that note on your profile for future stays.

Once again thank you for the review and we look forward to accommodating you in the future.

Best regards,

Nigel Rimmer
Operations Manager
250-614-9111
sales@treasurecovehotel.net

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Reviews (288)
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217 - 223 of 288 reviews

Reviewed 22 August 2013

Our stay at Treasure Cove was great. We did the Nu Love Package for our anniversary and they were great. They allowed us to check in early due to our spa appointment was booked early afternoon, we went to our spa appointment which was okay, if I had any complaints it would be about the spa, after our spa appointment we went to the hot tub got ready and went for a delicious meal at Rics grill(which is attached to the hotel) the food was excellent best food we had while we were on vacation than after went to the casino and gambled a little bit. I did find this hotel to be great for adults. The service was awesome very polite and friendly, we were very pleased with our stay.

  • Stayed: August 2013
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Thank Melissa1320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreasureCoveHotel, Director of Sales at Prestige Treasure Cove, responded to this reviewResponded 18 September 2013

Hello Melissa1320,

Thank you for the great review! It sounds like you had the full Treasure Cove experience. That is really what we try to promote is a resort type experience where you do not have to leave the property to have a great time! It sounds like you enjoyed our hot tub, restaurant and casino. We really appreciate your comments about the Spa. I will forward your comments to the Spa director to look into the matter.

Thank you again for the review, we look forward to accommodating you again in the future!

Nigel Rimmer
Sales Manager
250-614-9111
sales@treasurecovehotel.net

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Reviewed 1 August 2013

Booked this hotel for one night as a stop off during our trip through Rockies on a Harley. Was late afternoon when we arrived and was setting off early next morning so didn't venture far but didn't have to because we had it all there. Next door for a lovely reasonably priced meal, then next door again for a quick gamble with the vouchers they provide free! My husband came out C$40 richer!! and then to bar for a few drinks. Very comfortable and friendly. Breakfast area good with lots of choices! Would definitely return.

  • Stayed: July 2013, travelled as a couple
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Thank LorriC27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreasureCoveHotel, Director of Sales at Prestige Treasure Cove, responded to this reviewResponded 18 September 2013

Hello LorriC27,

Thank you for taking the time to review our property! I'm glad you enjoyed your meal in our restaurant and had good luck in the casino. It sounds like you enjoyed the complimentary breakfast as well. It sounds like your trip was short & sweet!

Thanks again, we look forward to accommodating you on your next visit.

Best regards,

Nigel Rimmer
Operations Manager
250-614-9111
sales@treasurecovehotel.net

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Reviewed 8 July 2013

This place has really made themselves an excellent place to stay over the last year or two. The rooms are very clean and comfortable, they have in-room free Wi-Fi, many wonderful options to eat at the free breakfast in the morning and some of the best/friendly service you could ask for! They also have an indoor pool, waterslide, hottub and fitness room you can use, as well as a business area with computer etc. I have stayed here several times over the last few years and they have really come to be one of e best offerings you could stay at. It is a little more expensive than it should be (rate should be in the 110-140 range) but offers a lot. Great for family or business trips I would say. They have a spa also but I did not use their services. The restaurant next door is a great spot to get something to eat but the casino also has a cheaper spot to get some food.

  • Stayed: July 2013, travelled on business
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Thank AJMAIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreasureCoveHotel, Director of Sales at Prestige Treasure Cove, responded to this reviewResponded 10 July 2013

Dear AJMAIS,

Thank you for taking the time to review our property! It sounds like you really enjoyed your stay. I'm glad you like our clean rooms and friendly staff. Thank you for listing our amenities we do try to promote our location as a unique resort type setting where you can stay on site and enjoy the pool, fitness, spa, casino, and restaurant!

In regards to your comment about our rates: we do try to keep our rates competitive with other comparable properties. Please keep in mind the continental breakfast & hot waffle bar is included in the rate and we are the only property in Prince George that offers such a extensive breakfast free of charge!

We look forward to accommodating you in the future!

Sincerely,

Nigel Rimmer
Operations Manager
sales@treasurecovehotel.net
250-614-9111

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Reviewed 30 June 2013 via mobile

Checked in room rate was $165 incl Costco discount. While we checked in a customer on the phone was quoted $109 for same room reservation ? Rude explanation by desk attendant. As well room was noisey beside elevator not a great experience.

  • Stayed: June 2013
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1  Thank Dcdma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreasureCoveHotel, Director of Sales at Prestige Treasure Cove, responded to this reviewResponded 10 July 2013

Dear Dcdma,

Thank you for your review. We apologize that you felt like you over paid for your room at our property. I can definitely understand that hearing a lower rate quoted on the phone would be frustrating.

We provide corporate discounts for our preferred clients. Certain companies stay thousands of nights per year in Prince George so in order to stay competitive with other hotels we have to offer these companies significantly lower rates.

If you work for a company and stay in Prince George often I would be happy to help set up a preferred rate for your company. There is no minimum requirement for room nights however the more your company stays the lower the rate will be.

Please let me know if you wish to set up something up!

Sincerely,

Nigel Rimmer
Operations Manager
sales@treasurecovehotel.net
250-614-9111

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Reviewed 29 June 2013

This hotel is nicely situated whether you are passing through or staying either for pleasure or business. The hotel is connected to a casino if this is your thing. The rooms are standard but they are clean with suffiecient space. A self serve breakfast is included and is situated off the main lobby area. A very good selection of hot and cold breakfast items including waffles/pancakes. Free (and strong) WiFi in your room is a nice touch. This is always my first choice when staying in PG.

Room Tip: I have stayed on most floors and on both sides - no difference. It has always been quiet and clean.
  • Stayed: June 2013, travelled on business
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Thank Brian2082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreasureCoveHotel, Director of Sales at Prestige Treasure Cove, responded to this reviewResponded 10 July 2013

Dear Brian2082,

Thank you for taking the time to review our property. I'm glad you found our hotel is conveniently located and clean. It is nice to hear that you found our WIFI service strong as we recently had our system upgraded. I'm also glad you enjoyed our complimentary continental breakfast.

We look forward to accommodating you in the future!

Sincerely,

Nigel Rimmer
Operations Manager
250-614-9111

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Reviewed 28 May 2013 via mobile

I didn't like anything about this hotel. The smell in the room was intolerable, got better once the AC came on. The bed skirts had brown stains and looked like they had never been washed. Beds arent exactly comfortable. For $175 per night I would not stay here again. At least the bathroom was spotless.

  • Stayed: March 2013
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1  Thank NorthVan83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TreasureCoveHotel, Director of Sales at Prestige Treasure Cove, responded to this reviewResponded 10 July 2013

Dear NorthVan83,

Thank you for taking the time to review our property. We apologize that you found the room to have an unappealing odor. Prince George as you may or may not know has several pulp mills and refineries surrounding our city. There are certain days when the air is still that the pulp smell lingers in our city it gives a slight sulfur (egg) smell. Sometimes this air gets trapped inside the rooms and can cause a temporary odor.

I have forwarded your concern about the bed skirts to our Housekeeping manager and was told new bed skirts are currently on order and should be all replaced soon!

We hope you will consider staying with us again. Keep in mind the rate does include continental breakfast and we do offer preferred rates for certain companies. We also offer corporate, costco, and bcaa discounts!

Sincerely,

Nigel Rimmer
Operations Manager
250-614-9111

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Prestige Treasure Cove

Address: 2005 Highway 97 S, Prince George, British Columbia V2N 7A3, Canada
Phone Number:
Region: Canada > British Columbia > Prince George
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 23 Hotels in Prince George
Price Range: £89 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Prestige Treasure Cove 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Prestige Treasure Cove hotel is centrally located minutes from both the Prince George Airport and the downtown core. Whether you are here for business or pleasure we provide comfort, entertainment, and above and beyond service. We are truly your home away from home. The Treasure Cove Hotel adjoins the Treasure Cove Casino and features 82 contemporary designed rooms. Guests will receive a $10 voucher for Hummus Brothers restaurant to use towards their breakfast. The 100% non-smoking property promotes healthy living for all of our guests. The Treasure Cove Hotel takes pride in providing amenities such as our pool with water slide and fitness center. Our property is also wheelchair accessible. We believe in adding value to your stay! Upon check in, you will receive a $5 Slot Play per night per guest for the Treasure Cove Casino,10% off at our on-site restaurant, Hummus Brothers, and a 15% discount at our on-site Spa, Nu Spa. ... more   less 
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Also Known As:
Treasure Cove Prince George

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