I have stayed at the Sheraton in Prince George many times over the years. Have never had a problem or complaint until my last stay on JUN26 to 28. I had booked a 1 bedroom king suite far in advance and asked for a room away from the parking lot and on the top floor (I value my peace and quiet) and expressed that I was asking for this as I like my quiet.
Upon arrival I was booked into room '320' which is the top floor but found out it was facing the parking lot. I decided to give it a go anyway and hoped it would not be too noisy. Shortly after settling into the room I sat in the living area to watch tv as my hubby wanted to rest so he went to lay down in the bedroom. Not long after I noticed a very irritating noise coming from the floor of the living area and the floor felt as though it was vibrating. The door to our room was making noise from the vibration. I found this to be very disturbing, to the point that I vacated the living area and went to read in the bedroom.
Upon going back into the living area a short while later, I noticed the same irritating vibration and noise, it would periodically come and go. I decided to approach the front desk to inquire as to what was causing this disturbance.
At the front desk I was informed that they new about this problem and maintenance had tried to fix it but were unsuccessful (how great is that, not telling me this ahead of time).The noise I was told was caused by the vending machine that was outside the suite. I was offered to be moved to another suite but they only had a suite with a queen bed or a regular king room. I was not interested in either as I booked the suite to celebrate my birthday with my husband and had my heart set on the king suite.
I was then offered a free breakfast for us both which I took but in no way did it help to make my stay more pleasant.
In fact the constant noise and vibration really put a damper on my stay and ruined my special stay for my birthday.
Upon arriving home I pondered what had taken place and felt that I should email the hotel manager to let them know exactly what had happened and how I felt. I emailed the manager on JUN30 but to date have not received a reply from them. I checked my email to ensure that the email had been sent properly and it had.
I must say that I am very disappointed with how things unfolded.
I related to the manager in my email that I would have appreciated being informed ahead of time about the problem with the noise and vibration in the room as had I known I would not have taken the suite and would have gladly paid extra for a different suite if needed.
All in all I am surprised that the hotel rented out the room when they knew of the problem with the noise and vibration.
I found out later as well that there were no king suites away from the parking lot and that they all face the parking lot (so why didn't they let me know this at the time I booked the suite?).
I did book the suite directly with the hotel in Prince George and not through the general booking center.
I felt that the least they could have done was offer me a free night or a free stay for another time.
Not a great way to treat repeat customers. Very disappointed.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, Evoline ltd and HotelQuickly so you can book your Four Points by Sheraton Prince George reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- 4 Points Prince George
- Four Points Prince George Hotel Prince George
- Sheraton Prince George
- Prince George Four Points