We were reserved to stay here for one night and had notified both by email and by phone that we would be arriving around 8PM. We were scheduled to get on a ferry very early the next morning so were looking forward to getting a good, if short, night's sleep. On arrival the door was locked and noone answered the intercom. A guest let us in when he heard us knocking on the window. We then used the house phone multiple times to call the both the cell and main number listed with no luck. The guest who let us in suggested we look around to 'find an empty room'. We found the room we had reserved and it was NOTHING close to what had been advertised. Instead of a private downstairs, non-smoking apartment, we found a kitchen and common area which led to a bedroom room and a bunk room. The bunk room had someone sleeping in it and was thick with smoke. We were traveling with our 3 year old and did not that it would be safe so left. Someone finally returned our call about 3 hours later saying we could come to check in! By this time we were asleep (so the call woke us up) at another hotel. To their (little) credit, the did agree not to charge me a no-show (to date no charge on my credit card statement from them so I assume this will remain true).
- Official Description (provided by the hotel):
- Black Rooster Roadhouse is a traveler's paradise: comfortable lodging at an affordable price. We are minutes walk from downtown, college, hospital, golf and swimming. Our high standard accommodation and uniquely designed building is sure to please. Come stay with us! ... more less
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