I had an absolutely AWFUL experience with the manager. I called to inquire about the cancellation policy for the hotel. First he couldn't find our reservation. I asked him multiple times if he needed our confirmation number and he just kept shouting over the top of me that we didn't have a reservation. Finally after several minutes of back and forth he asked me what the day was. He was looking under the wrong day. Because we booked through Expedia he told me that the cancellation was 14 days. Which is not true. I told him I was looking at Expedia's website and that they had no cancellation policy. He continued to shout over the top of me that I was wrong. Finally, not believing he was the manager because of his disrespectful and non-professional misdemeanor I asked to be transferred to a manager which he insisted he was. I then asked to be transferred another person, which he refused to do and continued to yell at me as if I were a child. Under no circumstances will I ever stay at this hotel nor recommend it, due to the terrible management and disrespectful attitude. He would not listen to anything i said and kept shouting over me. I feel bad for their employees. I have never left anything other then a four or five star recommendation, and I have never EVER yelled at a stranger. But I stand by my recommendation that this was the WORST manager experience I have ever had.
- Official Description (provided by the hotel):
- Welcome to the Casa Alpina. You will find our immaculately clean, comfortable and affordable hotel rooms in a quiet and beautiful surrounding. All rooms, kitchenettes, and suites have cable television, refrigerator and wireless Internet access. Some are equipped with in-room coffee and A/C. To start your day, enjoy our complimentary continental breakfast. We are conveniently located only a few kilometers from Red Mountain Resort and Redstone Golf Resort and just minutes away from downtown Rossland. ... more less
- Reservation Options:
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