The Ram's Head Inn is a charming quaint place conveniently located at the base of Red Mountain. However, the place in need of serious TLC! With many months of advance reservation, three of us arrived in the early evening (early March 2012) to cat ski for two days (not consecutive) and also make turns at either Red or Whitewater. Keys were not ready or available right away - we were handed one key (no ring or string or anything) and told to come back later for other keys. We walked in and there were only two towels (they knew three of us would be staying; there was a half full roll of TP in the bathroom with no extra; one of the light bulbs was out in the light on the table and we had to ask for a new light bulb. Their is a switch that apparently keeps the tiny refer in the room going with a note to keep the switch in the on position; it was in the on position but the refer had been unplugged so we had to wait hours for it to chill - and it was filthy inside; the drapes on one window were in poor condition - did not open or close and had strings hanging there - looked really ragged and the other was on metal rings on a rod that was unstable. There was no soap provided; instead there were dispensers of soap on the wall by sink and in shower - but shower gel was empty! There is no type of cleaning service provided at the Ram's Head whatsoever while you are there - the boot & glove dryers in the lower level of the lodge barely circulated any air and worked marginally. The basement area that they claim is to play pool and watch the big screen, etc. (equipment room?) was a bit of a pit - cold and dirty - do not know why anyone would hang down there! We asked a couple of times what the weather was expected to be and always got a "I have no idea" answer. I know it's the mountains and things change - but really - for a lodging establishment to have no idea what it is expected or predicted to be? Then, the topper was that cat skiers were to have breakfast at 7:30 (even though we had to be a 6 minute walk way by 8:00 a.m. to check in); if you didn't cat ski they requested that you wait to eat at 8. The breakfast is a good one for the price, but the meats were not thoroughly cooked. The second morning, when we did not cat ski, we accommodated their request and came down at 8 - most of the hot food was gone and not to be replaced! They said - we thought you were cat skiing! There was simply no communication of any sort at this place and the folks at the desk - surprisingly Martin and Pam who were so good communicating on email -- seemed to be on holiday while we were there. They were nice enough for sure, but just not in tune with the guests and their needs. We may return, but it will be only after we've checked all other availability - the place just doesn't seem to be taken care of! Very sad to see the deterioration and service at what could be such a charming place all around! Rossland so desperately needs some affordable but good and comfortable accommodations!
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