Beware. My mother and I traveled to Tofino in August. After searching for a place that would meet our preferences: Oceanfront, two-bedroom cottage, Mackenzie Beach Resort met our needs; or so we thought. Check-in was smooth -- office is a rustic environment, and that was okay by us. We trekked down the multiple stairs to the cottage. Upon entering the cottage (I think it was unit #3) my mother had an immediate reaction to what we suspected was mold. She is highly sensitive and any hint of mold will trigger her allergic reaction. At first I thought she may be simply sensitive to the odor that can sometimes accompany moist environments such as our rainforest cottage on the beach. But soon after, I too began to react. Our symptoms: Watering eyes, irritated throat, coughing, irritated nostrils. My mother did tell the the check-in clerk/ assistant manager who had graciously assisted us with our luggage down the many stairs. We knew we could NOT stay here. I phoned everywhere to find an alternative, but every place was fully booked for the night; it was peak season in Tofino. We fortunately found another property that could take us for four nights the next day. All we could do was make the most of it for the one night. One of the bedrooms had a much stronger mold odor than the other. Thus, we decided we would both sleep in one bedroom. My mom slept on one of the mattresses on the floor because the lower bunk bed mattress was not comfortable for her. Next, we went to put our perishables in the fridge. Lo and behold, a layer of sand greeted us in the fridge. I guess housekeeping didn't bother to check the fridge when they cleaned the room. And this wasn't a few grains of sand that we could have wiped ourselves, this was a huge portion of sand. Back up the stairs to the office to complain about the sand. So down again comes the on-duty assistant manager, Crystal to clean the fridge for us. The next morning my mom showered before we left. We realized that the bathroom had HUGE mold issues because we could see it in the corner. I chose not to shower; I didn't want to risk exposing myself to mold toxins. Back up the stairs to the car with all our luggage. I told Crystal we we absolutely were not staying due to mold in the cottage. My mom and I expressed our concerns and stated that we couldn't believe that a health inspector had not been called in because if one had seen this troublesome issue, I am convinced that MacKenzie Beach Cottages would be forced to deal with this for health and safety reasons. Interestingly, the front desk did not act surprised; it was as though others had complained. We felt duped. How can anyone charge $349.00/night and expose them to a dangerous health issue???? Although we did not get our money back, at least they did not charge us for leaving early. We went to a much better resort for less money per night (for a one bedroom) and had the holiday we imagined we would have. It is unfortunate that this property does not put money into properly maintaining their cottages. The location is the most gorgeous location every - prime beach front on MacKenzie Beach. I don't know what the other rooms are like, but we will NEVER return to this property. I hope the management takes heed and invests the necessary expenses to clean the mold and upgrade the unit. I will say that Crystal was helpful when dealing with our concerns -- helping with luggage down stairs; sand in fridge, mold, window that wouldn't open.
- Official Description (provided by the hotel):
- Beachfront Resort is located on beautiful MacKenzie Beach and has cabins and suites only 2km from town of Tofino. Camping area for tents and RV's. Indoor heated salt water swimming pool(which is currently down for repairs) and hot tub for guests Resort & camping open year round. ... more less
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- Also Known As:
- Mackenzie Beach Hotel Tofino
- MacKenzie Beach Resort Tofino, Canada - Vancouver Island