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“Pathetic!”

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MacKenzie Beach Resort
Ranked #16 of 18 Speciality Lodging in Tofino
Courtenay,B.C.
Level Contributor
115 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Pathetic!”
1 of 5 bubbles Reviewed 3 October 2005

I have worked in Hotels and Resorts for the past 20 years and have never seen anything like this! They put the amount for the room through to our visa when we booked the room. Two months in advance!!!!! We have never felt more unwelcomed anywhere! Just plain rude.

Then there are the rules. Rules, rules and more rules. Don't do this and don't do that, and if you do they have a price list of all the offenses.

There was no mirror in the room to do your hair. The plug in the bathroom didn't work. This place was a step up from camping in a tent. The grounds were a mess, the linen looked dirty and there was no way I would get into the pool and hot tub. Yuk!

This place was extremely expensive for getting nothing. I mean nothing. Not enough toilet paper, no filters for the coffee maker, the remote for the smallest t.v. in the world didn't work.

Take my advice and stay at Pacific Sands or Middlebeach Lodge, anywhere but here!

Stayed October 2005
Helpful?
3 Thank roadtripbound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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291 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
A TripAdvisor Member
1 of 5 bubbles Reviewed 26 September 2005

Rules, rules and rules...

No time for their custumers and they kept us waiting for more then 2 hours (during "posted hours of business") before we got our depostit money back.

Don't plan to leave early in the morning if you want your deposit back, they don't open untill ten.

Better yet: don't go there at all!!!

  • Stayed September 2005
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Tofino hotels

A TripAdvisor Member
1 of 5 bubbles Reviewed 17 September 2005

We booked one of this resorts waterfront cottages. Everything else on the beach was fully booked way in advance, so we had no choice. The price for a two bedroom cottage was $369.00 Canadian per night plus tax. The staff were absolutely rude at every turn. The "resort" has been let go. The hot tub was not working, the pool was dirty, the grounds unkempt and no extra supplies in the cottage, no extra towels available, no dish soap, no coffee filters. We stay in a lot of cottages and these are always supplied, never mind at almost $400 per night!

We arrived at 9 pm (confirmation was held with credit card). The office was closed and all the signs said, DO NOT DISTURB, CLOSED, DO NOT GO TO HOUSE. Well, it was dark and there was no other accomodation available at this time of year (Long Beach is very remote), and we were exhausted from a full days travel. We disobeyed the signs and knocked on the house door. The host finally opened the door and suggested we "were late". He grudgingly gave us a key and said "find your cabin down at the beach through the trail". No lights, we stumbled around through the dark. No escort, nothing. He said he was tired of working 12 hour days and it was obvious he was burnt out.

However, at these prices, service should be at a pretty high scale. So, we checked out the other cabins etc along the same beach to discover that McKenzie Resort was very overpriced (by about $200 per night) and the resorts at the same price were astoundingly beautiful, right down to chocolates on the pillow.

Their response to this difference " too bad, there are many bookings behind you".

So, at this beautiful vacation spot, this resort has fallen into the "gouging due to demand" group. They have no concept of what a "resort" should be.

The cabin was very nice though, not updated in some time, but very comfortable and right on the beach which is stunning and Tofino is wonderful...too bad about the resort.

AVOID.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver BC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 19 July 2005

My friends and I stayed at the Mackenzie Beach Resort for our grade 12 graduation trip. Tofino is a beautiful town and the resort was about 2 kms away. Bare and basic accomodations for the price we paid; no phones in the cabins however, and there was no reception on everyone's cell phones... so be forewarned. When we made the reservations, we were given 2 different quotes by 2 different people. That was the first and not the last time we were wary of the customer service there. Two weeks after our trip, we received a call from the resort. They claimed that 7 various towels were missing and wanted to charge our credit card. My friends and I have travelled extensively and we always bring our own towels for hygenic purposes. I asked them why it took 2 weeks for them to find towels missing, and they told me that they had been so busy and finally found the time to call. We are reasonable people, educated and middle class. Their claims would have been much more valid if they had informed us of this matter days after we had checked out. Instead, they waited 2 weeks. I questioned how many people had stayed in those cabins after we had left. They said that there were many, but a note was made after our party had checked out. If a lot of people had stayed there after we left, how could they be so sure that our party took it? I asked if all the towels were numbered with the cabin number so they knew exactly how many were missing and from where. Their answer wasn't too clear, and they stated that that wasn't the point. It all sounded too suspicious to me, that they suddenly found towels missing and decided to point the finger at a group of 18 year old Chinese kids. They had no proof. If they had called earlier, that would have been a form of proof. If they did not take this matter seriously in the first place, then why should we believe them? Nevertheless, they threatened to charge our credit card. Without solid proof, and with a disappointing reviews and already a bad reputation on tripadvisor, I should have thought twice about booking this place.

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nansie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about MacKenzie Beach Resort

Property: MacKenzie Beach Resort
Address: 1101 Pacific Rim Highway, Tofino, British Columbia V0R 2Z0, Canada
Region: Canada > British Columbia > Vancouver Island > Clayoquot Sound > Tofino
Amenities:
Beach Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #16 of 18 Speciality Lodging in Tofino
Price Range (Based on Average Rates): ££
Hotel Class:2 star — MacKenzie Beach Resort 2*
Number of rooms: 14
Official Description (provided by the hotel):
Beachfront Resort is located on beautiful MacKenzie Beach and has cabins and suites only 2km from town of Tofino. Camping area for tents and RV's. Indoor heated salt water swimming pool(which is currently down for repairs) and hot tub for guests Resort & camping open year round. ... more   less 
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Also Known As:
Mackenzie Beach Hotel Tofino
MacKenzie Beach Resort Tofino, Canada - Vancouver Island

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