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“Wonderful but pricy”

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Wickaninnish Inn and The Pointe Restaurant
Ranked #3 of 16 Hotels in Tofino
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 13 August 2014

A truly great hotel in a great location. The views of the ocean and beach are spectacular. I'd suggest staying in the Pointe building for the best views and higher floors are better too.

On the downside, there is no air conditioning in the rooms so the rooms can be a little stuffy at night during the summer and then there is the price. However, we had a thoroughly enjoyable time there and can't wait to go back!

  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Msearcy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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685 - 691 of 1,362 reviews

Reviewed 13 August 2014

All friends who had visited Tofino suggested we visit the Wickaninnish Inn, so we came for brunch with our kids. Upon arrival, we were asked to sit on some couches while a table was set for us. The restaurant was 2/3 empty, but our family was seated at the back, away from the prime window seats, even though several window tables were empty. Given I knew that no reservations were accepted, I asked this we could be seated at the window. I was told yes, with a bit of attitude, and that we would have to wait for another table to b set up. I was surprised that given the restaurant was not busy, that our hostess would not have asked for a window table in the first place - this restaurant is famous for its panoramic views! Luckily, our server, a lovely local Tofino woman redeemed the experience, with her attentive and thoughtful service. The food was delicious, I had salmon eggs Benny and my husband had the lingcod - both were delicious. Portions aren't huge, so we also enjoyed dessert. If you order cheese, the soft cheese from Borgogne is divine, and all of the cheese accompaniments, including small edible flowers, are beautifully composed. It was an expensive brunch, but definitely worth it in the end.

  • Stayed: August 2014, travelled with family
    • Value
    • Service
Thank AliToronto_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

From the moment you arrive and are greeted by the staff - and the jaw-dropping view - you know this is indeed a very special place. Our room (204) at The Point had a lovely view and was well appointed. The beachside crab feast was a great way to indulge our passion for seafood and get to know other guests. The walks on the beautiful beach were rejuvenating with bald eagles soaring above us as surfers rode the waves. What a grand place!

Stayed: August 2014, travelled as a couple
Thank Ron G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

This place is amazing - location is perfect. Very comfortable.

The service could be improved upon, but overall did not disappoint.
Joseph at guest services was great! Very kind and helpful. So was David at The Driftwood Cafe.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Stephanie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

A stunning hotel in magnificent location with excellent rooms and facilities and we have no quarrels with this aspect. On booking we were advised to reserve dinner in the Pointe Restaurant, which like the hotel has superb views, on going for dinner we were told that our table was at the back and side of the restaurant with no views and when we objected we were told we could stay in the lounge area of the bar but we had to sit at two tables. We were served with a glass of sparkling wine because of the celebratory nature of our stay, however things went downhill from there, we waited an hour and a half for our first course, in fact our friends were just finishing their main course when it arrived. The main course was also late and when I complained I was told that there would be a pleasant surprise in our room after the meal, there was a small platter of petit fours!! This was the most expensive meal we have ever had and it was spoilt by the service, with staff aimlessly wandering around. We first saw this hotel 15 years ago and vowed to visit it if we got the opportunity, it was as good as we imagined it would be but complexly ruined by the restaurant experience.

Room Tip: Try and get a room with a view not obstructed by undergrowth.
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  • Stayed: June 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
5  Thank Wilf L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationswick, Guest Relations Coordinator at Wickaninnish Inn and The Pointe Restaurant, responded to this reviewResponded 6 August 2014

Dear Wilf L,
We appreciate you providing us with feedback of your recent dining experience at The Pointe Restaurant.
While we are pleased you enjoyed your stay at our Inn, we were most disappointed that we did not meet your expectations in regarding to your special occasion Dinner at The Pointe Restaurant. It is our goal to provide each and every guest with a culinary and service experience that meets and hopefully exceeds their expectations and we apologize that we did not meet this goal in your case.
It is our understanding that you also provided us with feedback by way of our in-house Comment Card upon departure and in follow up to your comments our Pointe Restaurant Service Manager attempted to reach you by telephone on a few occasions to discuss your experience personally with you. As he was unfortunately unable to speak with you, he sent a follow up letter inviting you to contact him at a time convenient for you so that we may understand and learn from your experience. As the letter was mailed to you on July 28th, 2014, it is very unlikely that you have received it as of yet.
Again, we would like to invite you to contact us at your convenience so that we may address your concerns personally with you. Accordingly, please fee free to contact our Pointe Restaurant Service Manager, Daniel Vogel, at 250-725-3100 or by email at daniel@wickinn.com at any time.
Again, we are truly sorry that we did not meet your expectations and sincerely hope that we will have the opportunity to speak with you personally.
Sandy Stocker
Guest Relations Coordinator
Wickaninnish Inn & The Pointe Restaurant

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Reviewed 1 August 2014 via mobile

This place is just breathtaking in every sense. The 3hour car journey we took from Nanaimo ferry didnt seem that long because the drive was so easy on the eye through beautiful mountains. Its spot is right on the beach so wonderful views from the bedrooms and restaurants. We were there for 5 nights which we felt was a good amount of time to explore Tofino and the area. My husband surfed every day and I made good use of the spa - which I have to say is currently the best I've ever been to in the world. The hot stone massage was to die for! The breakfasts and food in general was consistently of a high quality which was really good... And that applies to the whole of Tofino. We said its the best town for good food we've ever been to. (-along with the in house restaurant the pointe, a visit to Sobo and Shelter is well recommended)
The concierge and guest services were particularly great but can say all the staff there were highly professional without being stuffy which is a great attribute to have in a hotel. I only hope that one day we will be able to return :-)

Stayed: August 2014
1  Thank lauz012001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014

I cannot disagree with previous reviewers on how wonderful the hotel is; the location is fine , the rooms and views from the room are fine , the service is fine, the beach is fine, the staff are fine but I felt trapped there . We had a car but I believe there should be a shuttle bus into Tofino so we could try the local restaurants and all have a couple of glassesof wine with the meal. The restauarant for breakfast was very good and in the evening we tried the munu gourmand, the courses were fine with the exception of one the steak course where the steak was tough, I suppose in hindsight we should have returned it but that would have ruined the ambiance of the meal. The waiter said he would alert the chef who will talk with the supplier - we felt this was a standard response to a complaint rather than something that would happen. There was no discount for the steak course and we had the various wines included with meal. So really a little over the top for me but I can see how many people will enjoy the hotel

  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
5  Thank Resovoir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestrelationswick, Guest Relations Coordinator at Wickaninnish Inn and The Pointe Restaurant, responded to this reviewResponded 28 July 2014

Dear Resovoir,
Many thanks for providing us with feedback on your recent stay at our Inn by way of Trip Advisor and please accept our most sincere apology that your dining experience at The Pointe Restaurant fell short of your expectations.
We were most disappointed to learn that your steak course was tough and did not meet your expectations. Our culinary team prides itself on providing world class cuisine utilizing the freshest, local food products available and is always happy to replace any dish not to our guest’s satisfaction if brought to their attention. Having said that, we can certainly understand your hesitation so as not to ruin the ambience of your meal.
We can assure you that we take our guests’ feedback very seriously as it provides us with the insight needed to continuously improvement the products and services we offer here at the Inn. Should you wish to personally discuss your dining experience with a member of senior management team, please feel free to contact us at any time via Trip Advisor’s Private Messaging System or directly at sandy@wickinn.com with your contact information and we will ensure a member of our team contacts you directly.
We also appreciate and thank you for your comments regard the availability of our shuttle service in the evening. Currently, our shuttle service is provided for our guests during the day as this service is provided by our valet team who are available to offer assistance over our arrival and departure times. As your comments are very valuable to us, please be assured that we have provided them directly to our Front Office Manager.
Again, we are truly sorry that The Pointe Restaurant did not meet your expectations and sincerely hope that we will have the opportunity to welcome you back to the Wickaninnish Inn again.
Sandy Stocker
Guest Relations Coordinator
Wickaninnish Inn & The Pointe Restaurant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wickaninnish Inn and The Pointe Restaurant

Address: 500 Osprey Lane at Chesterman Beach, Tofino, British Columbia V0R 2Z0, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Alberni-Clayoquot Regional District > Clayoquot Sound > Tofino
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Tofino
#1 Family Hotel in Tofino
#2 Green Hotel in Tofino
#3 On the Beach Hotel in Tofino
Price Range: £176 - £443 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Wickaninnish Inn and The Pointe Restaurant 5*
Number of rooms: 75
Official Description (provided by the hotel):
Wickaninnish Inn, a Relais & Chateaux property since 1997, overlooks the Pacific Ocean from a rocky point on Vancouver Island’s rugged west coast, near the eclectic town of Tofino and Pacific Rim National Park. Two contemporary cedar buildings, set against a backdrop of ancient rainforest, boast an extensive local art collection (complemented by the neighbouring wood carving shed), and all rooms and suites offer ocean or beach views, gas fireplace, soaker tub and individual balcony. Uncompromising service, including a Clefs d’Or Concierge team, is a standard. The sole resort on Chesterman Beach, Tofino’s longest at 2.5km/1.5mi, the Inn is home to refined West Coast cuisine at The Pointe Restaurant and naturally-inspired treatments at its intimate Ancient Cedars Spa. Tofino’s McDiarmid family welcomes you to this locally owned, world renowned sanctuary offering Rustic Elegance on Nature’s Edge. ... more   less 
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Also Known As:
Wickaninnish Inn And The Pointe Restaurant Hotel Tofino
The Wickaninnish Hotel And Pointe
Wickaninnish Inn And The Pointe Restaurant Tofino, Canada - Vancouver Island

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