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“Very disappointing”

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Jamie's Rainforest Inn
Ranked #8 of 16 Hotels in Tofino
Certificate of Excellence
Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Very disappointing”
Reviewed 17 April 2014

We stayed at Raintree mid-March because they were "pet friendly". What a disappointment. The room was very basic, with all very light and white decor. There was no phone in the room, no cell service, and their internet was "down". The walls were extremely thin and you could hear everything going on outside your room. The entire parking lot was a lake and muddy due to rain. There was no parking available when we returned from dinner due to a lounge activity which I was told was "normal" until after 10:30 pm. Needing to be in contact with the outside world due to a sick relative in the States, two days in these conditions was not going to work, as well as our concern about our two small dogs making a mess in the all white room due to the mud. Within 10 minutes of checking in, we requested our second night be cancelled as the conditions were not acceptable and were told no, we could not cancel and we would be charged for both nights regardless. I was quite upset and was told that our rate would be "deeply discounted" to compensate for our inconvenience. The "discount" amounted to 5 dollars removed from one of the nights. The next day we located another property that did provide internet service, and accommodated our pets realistically, with plenty of mud free parking. Sad we had to pay twice for one night but it was worth it...I would not recommend the Rainforest Inn to anyone.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
5 Thank Teresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamiesRainforestInn, Front Desk Agent at Jamie's Rainforest Inn, responded to this review, 2 November 2015
Dear Guest,

We are very disappointed to read such a poor review of our property, and to know you were so deeply dissatisfied regarding your stay with us. With that in mind, there are a few things we would like to address:

First, you are correct in that there are no phones in the rooms but as I imagine you were told upon check-in, we do have a complimentary phone available for guest use at any time. In regards to cell service, that is something that is completely outside of our control. Most cell phone service providers have ample enough towers to provide sufficient coverage in Tofino, but unfortunately not all of them do, which was obviously the case for you. I can’t speak on behalf of the internet, although I can say that Tofino’s poor Wi-Fi quality has been an ongoing concern for all of Tofino’s local businesses due to the lack of available bandwidth. Our business is not an exception to this local issue.

Second, you will be happy to know that since your last visit we have installed a fully paved parking lot! In regards to parking availability; our main parking lot may very well have been at capacity (we were hosting a live music event that takes place in our lounge every Tuesday), but we do have several parking options on site. Therefore, I am confident that our front desk staff was able to direct you towards an available, and equally convenient parking option.

Third, we would indeed have told you that you were unable to cancel your second night’s stay as you were within our forty-eight hour cancellation policy. Since you still chose to stay at another property due to the inconveniences you experienced while with us, we did give you a significant discount. Your original room rate was $149/ plus tax for both nights. Out of consideration for you, we reduced your second night’s stay to $99/ plus tax so we have the assume that the $5 discount you mentioned was a typo as it was in fact $50.

We are glad you were able to enjoy the remainder of your time in Tofino and regret you do not find our business to be a recommendable one.

Sincerely,

The Staff at Jamie’s Rainforest Inn
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295 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Vancouver Island
Level Contributor
77 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 14 April 2014 via mobile

We stayed at Jamie's Rainforest as part to a two night, $50 dinner voucher and 6 hour Hot Springs Cove boat trip, special. We'd never stayed with Jamie's before (when in the areaarea in the past, we've preferred Ucluelet). However, we'd been whale watching with Jamie's on three previous occasions (out of Ucluelet) and definitely give 5-stars to that experience.

Jamie's Rainforest -both accommodation and restaurant- lived up to the high standards we had come to expect, based on the Ucluelet whale watching experiences (big shout-out to the exceptional Marla!!).


There arthings short;

Stayed April 2014, travelled as a couple
Helpful?
Thank pop2cas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamiesRainforestInn, Front Desk Agent at Jamie's Rainforest Inn, responded to this review, 8 October 2014
Dear Guest,

We are so glad you could join us for a 5-Star experience both at Jamie’s Rainforest Inn and at the Jamie’s Whale Watching Stations!

We dearly hope we can continue to meet your high expectations of the Jamie’s brand and to welcome you back someday.

Sincerely,

The Staff at Jamie’s Rainforest Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanaimo, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 April 2014

We spent a weekend with friends at the end of March. Front desk was extremely helpful. We forgot our proof of purchase, but they were able to easily locate it for us. We had a quiet ground level entry room with a small courtyard.
Walls are a little thin but we knew our neighbors.

Room Tip: We had room 6, location is great and away from the masses so if you happen to stay up past quiet tim...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mona_Geoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamiesRainforestInn, Front Desk Agent at Jamie's Rainforest Inn, responded to this review, 8 October 2014
Dear Guest,

We are so glad you enjoyed your stay with us, and that you found our staff to be so helpful!

Thank you for posting such a positive review of Jamie’s Rainforest Inn and we hope we can welcome you back for another fun get away with friends.

Sincerely,

The Staff at Jamie’s Rainforest Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Comox, Canada
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 April 2014

We stayed in the deluxe king room with a kiichenette. There were four of us (my husband, myself, and two boys).The kitchen was very well equipped and they had a BBQ out back that we used. The front desk staff were extremely polite and helpful. The walk to beach took us less than 10 minutes and the walk out behind the Inn (5 minutes) led you to a beautiful estuary setting. Very peaceful and relaxing. The Inn is also walking distance to a small grocer, surf shop, coffee shop and take out.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fussells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamiesRainforestInn, Front Desk Agent at Jamie's Rainforest Inn, responded to this review, 8 October 2014
Dear Guest,

Thank you for posting such a gracious and detailed review of Jamie’s Rainforest Inn!

We are glad you and your family were able to enjoy your room, the use of our onsite BBQ’s, our trails, and our staff.

We hope to welcome you back for another family vacation someday!

Sincerely,

The Staff at Jamie’s Rainforest Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 April 2014

Just enjoyed another wonderful stay at the Rainforest Inn. This newly renovated hotel in Tofino(Used to be the Orca) is the perfect spot to stay in Tofino.
Everything you would want in every way. Great rooms with everything you could possibly need. All natural amenities, REAL glass glasses and Ceramic coffee mugs. No paper stuff.
Located on the rainforest inlet, with beautiful trails thru the rainforest. The ocean is right across the road.Bike rentals on site.
Fantastic restaurant on sight, and they even have a shuttle van to get you into the village to Jamie's Whalewatching Station for great adventures.
I know people mention a lot about friendly staff on these reviews, but there is not enough I can say about the staff here at Jamie's. They are the kindest friendliest people I have had the pleasure to meet at any hotel.

Room Tip: I had a great room on the main floor with a gas fireplace and a kitchenette, with a door out to the...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leesa h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamiesRainforestInn, Front Desk Agent at Jamie's Rainforest Inn, responded to this review, 8 October 2014
Dear Guest,

Thank you for posting such a kind review of Jamie’s Rainforest Inn!

We are proud to have provided you with so many things to enjoy and we look forward to having you join us again someday.

Sincerely,

The Staff at Jamie's Rainforest Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanaimo, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 April 2014

My husband and I had a getaway weekend and were very happy with our stay in a standard 2 queen bed room. The room was clean with basic furnishings but included a microwave and a fridge with cream for your coffee. The staff and the restaurant were outstanding. The decor in the restaurant was very warm and and we loved the recycled beach garbage made into whimsical oystercatchers! We had an Groupon coupon for our stay and we would come back again. My husband says he would drive the 3 hours just to eat the Jambalaya! Chesterman Beach is just a 10 minute walk and Tofino is about 4 km.

Room Tip: We had a room on the forest side on the third floor. It was very quiet and had a great forest view...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank popeyesolive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamiesRainforestInn, Front Desk Agent at Jamie's Rainforest Inn, responded to this review, 8 October 2014
Dear Guest,

We are glad to have provided you with great experiences both at our restaurant, and at Jamie's Rainforest Inn.

You are welcome to keep to date with our latest deals and special on our website and Facebook page.

We hope to welcome you back for your next getaway weekend – the jambalaya is waiting!

Sincerely,

The Staff at Jamie's Rainforest Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 March 2014

Jamie's Rainforest Inn, being connected to Jamie's Whaling Station, offered us an excellent deal for a two-night stay, plus $50 Restaurant Voucher, plus whale-watching tour for two. The staff - Jill, Andrew, Anna, and Ryan - were friendly, knowledgable and extremely helpful with setting up our tour as well as providing us with local knowledge of outdoor pursuits.
The rooms were very clean, comfortable, and quiet. We ate dinner there too, and the cook accommodated our meal for vegetarians and it was absolutely delicious (ask for the mushroom burger-paddy!).
All in all, we were very pleased and will definitely stay there again on our next visit.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jordan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamiesRainforestInn, Front Desk Agent at Jamie's Rainforest Inn, responded to this review, 8 October 2014
Dear Guest,

We are so glad you were pleased with your visit both in our restaurant and at Jamie’s Rainforest Inn.

Our staff – Jill, Andrew, Anna, and Ryan – are delighted they could make your stay with us an enjoyable one.

We hope you will join us again on your next visit!

Sincerely,

The Staff at Jamie's Rainforest Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jamie's Rainforest Inn

Property: Jamie's Rainforest Inn
Address: 1258 Pacific Rim Highway, Tofino, British Columbia V0R 2Z0, Canada (Formerly Clayoquot Orca Lodge)
Region: Canada > British Columbia > Vancouver Island > Clayoquot Sound > Tofino
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #8 of 16 Hotels in Tofino
Price Range (Based on Average Rates): £
Hotel Class:2 star — Jamie's Rainforest Inn 2*
Number of rooms: 39
Official Description (provided by the hotel):
Jamie’s Rainforest Inn, located in beautiful Tofino, British Columbia, Canada, is the ideal location for your trip to Vancouver Island’s rugged west coast. We are conveniently located on the main road into Tofino, just a short drive (4 km) from the town center and less than a 10 minute walk from Chesterman Beach, one of Tofino’s most popular surfing beaches. The Inn sits on 4 acres of beautiful old growth coastal rainforest with easy access to our private waterfront (located on the inlet side of the Tofino peninsula). There are easy walking trails all over the property making this the perfect location to be fully immersed in the natural beauty that Tofino offers. ... more   less 
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Also Known As:
Clayoquot Orca Hotel Tofino
Jamie's Rainforest Inn Tofino, Canada - Vancouver Island

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