We made a reservation to stay at Duffin Cove. Our arrival date was 12 days from the day we made the booking. I let the owner know that I was concerned that if we had to cancel we were already below the number of days required to cancel. Their cancellation policy is 14 days. The owner said to me verbally “Do not worry about that. If you have to cancel we will only charge you approximately $30, not your full $199 deposit.” We had to cancel and he refused to honour what he said to us and instead kept our $199 deposit. When we attempted to discuss the difference between what they said and what they did we were treated unprofessionally, rudely and dismissed.
- Official Description (provided by the hotel):
- Hugging the west coastline of Vancouver Island, Duffin Cove Resort boasts an air of rustic charm and West Coast flavour with waterfront cabins, studios and suites nestled in a remote rainforest setting...yet only one block from downtown Tofino. The unique character setting and location allows the quiet solitude to relax, explore the shoreline and enjoy West Coast living...Yet only walking distance to dining, shopping and other interesting adventures. Get away from civilization and into the quiet lifestyle of West Coast living. You will find us at "The end of the road!" ... more less
- Reservation Options:
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- Also Known As:
- Duffin Cove Hotel Tofino
- Duffin Cove Tofino
- Duffin Cove Oceanfront Lodging Tofino, Canada - Vancouver Island