First you have to give them credit, this is a nice property, clean and in a great location for sightseeing, however, the staff needs help. Calls to the front desk were put on hold for eternity with no apologies and as if you are bothering them. An attempt to get waited on in the bar restaurant was futile, even after waiting for a long time, other patrons were immediately waited on as soon as they walked in (perhaps it would help if they had diversity training, just my opinion), we left after it became obvious that we were being ignored. Requests to speak to the manager to relay concerns were met by a less than accommodating front desk staff. Rooms are clean but relatively small for the money, in my opinion not a very good value.
Bottom line, loved the location, really nice property but not the service or the staff--training may help.
- Official Description (provided by the hotel):
- Following its debut in the Roaring ‘20s, the Hotel Georgia came to be known as Vancouver’s most historic and elegant retreat. The opening of Rosewood Hotel Georgia in 2011 has returned Vancouver's most legendary hotel to its place as one of the select hotels worldwide. The hotel reflects timeless elegance, with 156 luxurious guestrooms and suites, Sense, A Rosewood Spa®, Reflections outdoor patio, 1927 Lobby Lounge, 9853 sq feet of function space, a fitness center, 52” indoor saltwater lap pool and Hawksworth restaurant. ... more less
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