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“Not at all what I expected”
Review of L'Hermitage Hotel

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L'Hermitage Hotel
Ranked #1 of 90 Hotels in Vancouver
Certificate of Excellence
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Not at all what I expected”
Reviewed 26 July 2014 via mobile

Stayed with my parents in a one bedroom room with a separate lounge and pull out sofa bed. This was the most expensive place we stayed in on our trip, and one of the most disappointing.
I can't fault the staff - they were superb.
But despite knowing the room was for three, the sofa bed hadn't even been made up - which it had been in every other place we stayed in. And the sofa bed was without a doubt the most uncomfortable one I've ever slept on.
Plus we didn't like the location at all - the surrounding area was full of beggars, homeless people, alcoholics and drug users. It did not make a good first impression for the city!
I wouldn't be bothered by this kind of stuff usually - but given the price we paid, I expected much better.

Stayed July 2014, travelled with family
3 Thank Aklnder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JM-Tanguy, General Manager at L'Hermitage Hotel, responded to this review, 28 July 2014
Dear Aklinder,

Thank you for taking the time to share your feedback regarding your recent stay at L’Hermitage Hotel Vancouver.

I can only say that I am truly sorry if you were left to feel in anyway disappointed with your stay with us. I invite you to contact me directly at jmtanguy@lhermitagevancouver.com or at 778-327-4100, should you wish to discuss your experience in more details.

I very much hope that you will return to the property and experience L’Hermitage Hotel Vancouver once again. Should you consider, please feel free to contact me at anytime to arrange a future visit.

Jean-Michel Tanguy
General Manager
L’Hermitage Hotel Vancouver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,717 reviews from our community

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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (839)
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English first
Dublin, Ireland
Level Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 July 2014

Stayed here for three nights in July 2014. The staff were so helpful and attentive without being imposing. We stayed in a compact room, which was perfect but the balcony was fairly enclosed, which is great if you wanted privacy but you don't have a view. The outdoor pool was our favourite especially if you go early in the morning if you want it to yourself (or you have jet lag, like us) and the coffee machine in the rooms was a nice touch. Great place to stay in Vancouver, very central and a great city!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank RMR1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Mexico
Level Contributor
98 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 25 July 2014 via mobile

This is a beautiful little boutique hotel and private residence building a block off Robson. Much attention to detail has been paid here and the staff are incredibly attentive and pleasant. Rooms are very comfortable, there's a rooftop pool and hot tub and an overall elegance to this place.

Stayed July 2014
1 Thank GhengisWan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mansfield, United Kingdom
Level Contributor
151 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 24 July 2014 via mobile

No complaints at all! Room great, loved the kitchen, Nespresso and washer/dryer. Lots of room, super comfortable bed, nice bathroom amenities.

Breakfast very nice, don't know why someone complained about variety ....... Eggs, bacon, sausage, hash browns, lovely smoked salmon, waffles, bread, breakfast trifles - all very very high quality.

Don't worry about the work on the holdings over to the road, even in the daytime it wasn't too noisy and the view is never going to be great given that the hotel is right in the centre of town.

Kingston Taphouse & Grille directly opposite is very handy, nice food, craft beers, happy staff and a nice outside patio lit with fairy lights.

Close enough to walk most places, shops and a some nice restauarnts - Homer St Cafe, Gotham Steakhouse.

This hotel is great, deserves the first place on Tripadvisor, well done everyone who works so hard to make it so good!

Stayed July 2014, travelled as a couple
Thank JaynePiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 July 2014 via mobile

The rooms are beautiful, fully equipped with everything you need and the staff is super nice! A special mention to Allie, the concierge who gave us great reccomandations for restaurants and attractions! Great location near Yaletown!

Stayed July 2014, travelled with family
Thank Renen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 July 2014 via mobile

Arrived to a warm welcome and very helpful staff, the rooms were clean and our balcony was just amazing! The people in the lobby recommended an amazing italian restaurant where the food was outstanding, it is also in a great central area of the city where there is a lot to do such as shopping and tourist attractions! Would highly recommend this hotel.

Stayed July 2014
Thank Closimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
169 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 23 July 2014

We enjoyed our stay in the contemporary L'Hermitage. The decor was simple and beautiful, the fresh orchids in the lobby were stunning. The rooms were sizable and very clean, the staff went out of its way to ensure one's comfort. There was a very beautiful lap pool outside and an I door- outdoor breakfast area was tranquility in the midst of the city. My husband and I loved our stay here and would stay here any time we venture to Vancouver. Wonderful beds and great location.

Room Tip: The balcony rooms were not particularly desirable since there is construction occurring across the s...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about L'Hermitage Hotel

Property: L'Hermitage Hotel
Address: 788 Richards Street, Vancouver, British Columbia V6B 0C7, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Vancouver
#1 Luxury Hotel in Vancouver
#2 Romantic Hotel in Vancouver
#3 Business Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:4 star — L'Hermitage Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
Located on the corner of Richards and Robson Street in the very heart of Vancouver's hottest shopping and entertainment district and only blocks from its' financial centre, L'Hermitage Hotel Vancouver is a 60-room, luxury, boutique property that graced the Vancouver hotel scene in June of 2008. Exclusively located on the 5th, 6th and 7th floors, L'Hermitage offers Studio-style rooms; One-bedroom Suites; Solarium-style rooms as well as One and Two-Bedroom 'homes' complete with a fully-equipped kitchen featuring Bosch and Sub-Zero appliances. Unique architecture within a West Coast setting, vogue interior design and thoughtful amenities makes L'Hermitage Hotel Vancouver the essence of the ultimate cosmopolitan getaway. When selecting your hotel for your next Vancouver business or leisure trip, please consider making your reservation with L'Hermitage Hotel Vancouver. ... more   less 
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Also Known As:
l Hermitage Hotel Vancouver

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