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Shangri-La Hotel, Vancouver
Ranked #7 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersGold level
Chappaqua, New York
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
“LIke the name says...”
Reviewed 5 October 2013

Shangri la is a bit of paradise in Vancouver, which is paradise in itself. Beautifully appointed, modern rooms, a convenient location (one block off Robson) and an attentive staff make this a great choice. The only things keeping me from giving it an "excellent" rating are:

-Strange lobby layout. There are actually two lobbies....one underground, where all cars pickup an drop off...and a street level lobby which gets much less use. The underground lobby, while staffed with helpful people, it's not very grand or in-keeping with the luxury above. It's a bit cramped by the elevators and dimly lit. You'll really only visit the "main" lobby if you decide to go out on foot.

-Limited views. While the property is promoted as the tallest building in Vancouver (62 stories), the hotel only occupies the bottom 15 floors.

-Small pool.

Definitely a more modern alternative to the Sutton Place or the Fairmont and very comfortable.

If you found my review helpful, please give it a vote! I like getting those emails ;)

Room Tip: Ask for a high floor facing the mountains.
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  • Stayed September 2013, travelled on business
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Helpful?
2 Thank aurorahunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (308)
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Salzburg, Austria
Level Contributor
115 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 3 October 2013

This is a nice hotel in a very convenient location, with no negatives, but not matching the "Wow" of Shangri-La Hotels in Asia.
The plus points are nicely furnished and spacious rooms, well appointed bathrooms and the central location which allows you to walk to Stanley Park, the harbour front, down-town shopping, Chinatown and other tourist spots. The concierge team was wonderful in making restaurants reservations and providing directions.
We had Continental Breakfast included in the room rate and thus were positively surprised when we were offered full Buffet (American) Breakfast in the restaurant. It was, however, no comparison, to the variety of dishes offered for example in Singapore, Bangkok, Manila or Tokyo. The bar, at street level, was OK, but did not dazzle.
Turn-down service, if it happened, was basic, so you had to find the shoe-shine or laundry-bag in the drawers, rather than invitingly put out in front of the bed. No morning newspaper on the door-knob either, and only local ones at breakfast. :-(
Maybe the hotel team could benefit from a trip to Singapore to experience - and then re-apply - the original model?

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 October 2013

The hotel is absolutely beautiful. A wonderful mix of moder and classic with an asian touch all over.
It has an LA feel to it.
The rooms are super comfortable, the only thing I found not to be perfect was that the bathroom door that separates it from the room is made out of glass... which means that when your significant other get up in the middle of the night, the light will wake you up.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank BebeCoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meerbusch, Germany
Level Contributor
40 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 October 2013

This was our first stay in a Shangri-La hotel and Vancouver is an excellent destination for it. We were attracted to the hotel through the excellent Tripadvisor reviews and were not in the least disappointed. I have seldom, if ever, stayed in a room with so well thought-out electronic gadgets. From electric curtain commands to a bathroom mirror with integrated TV, our room boasted just about all the features of comfort one could think about. We chose a superior double room. The beds were very comfortable, with thick down duvet covers - perhaps a little too warm - but very cosy. The bathroom was spacious and modern. Staff were very friendly - as would be expected.
My only critical comment is: considering that the building is currently the tallest in Vancouver, the hotel itself is only 15 stories high. Our room happened to be located on the top floor, but you really do not have the feeling of "floating over it all". The atmosphere in general is luxurious but not really heart-warming. Nonetheless, I do highly recommend the location, the staff and in particular the excellently appointed room. We took our meals outside the hotel - using also some of the recommendations of the concierge. Certainly, Vancouver offers wonderful options for breakfast, lunch, dinner, sightseeing... We would gladly come back again!

Room Tip: I suspect that all rooms are excellent. Chose an upper floor, as many rooms must be located near str...
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  • Stayed September 2013, travelled with friends
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Helpful?
Thank roadshow10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 29 September 2013

We stayed only 1 night at Shangri-La (our last night of our Vancouver holiday) and it was fantastic! We were given a free double upgrade to the Executive suite which was a beautiful and very comfortable room with great city views and an amazing bathroom. The manager also sent us a handwritten welcome note with a plate of fruit and a lovely piece of cake with 'Happy Anniversary' written in chocolate on the same plate. The staff at check-in/out, at the entry lobby door and doormen, in the Market resaturant on level 3, and housekeeping were all very polite, friendly and professional. The breakfast was delicious and even a relaxing experience. This is our 2nd stay at a Shangri-La hotel (the 1st being at Sentosa, Singapore) and the experience is always fantastic.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank LeahSki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Monica
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 September 2013

Stayed over last weekend during my first visit to Vancouver. The room was amazing, great quality. Breakfast at Market by Jean Georges was perfect. Freshly baked croissants, pain au chocolat and muffins daily. The quality of the food was high end and everyone provided great service. I definitely will be back on my next trip. Location was also perfect a block from the Waterfront (or about) and 1 block from Robson street where all the shopping is.

Room Tip: the deluxe room is the size of a junior suite and has a sitting area, bathroom is all marble and wit...
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  • Stayed September 2013, travelled with family
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Helpful?
1 Thank SandrineSai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vito R, General Manager at Shangri-La Hotel, Vancouver, responded to this review, 27 September 2013
Thank you for your review. We are pleased to hear you had an exceptional stay with us and look forward to welcoming you back to the Shangri-La Hotel Vancouver during your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Markham, Ontario, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 September 2013

the room is great. i enjoyed all the details of the room. and i must mention is the excellent service of your staffs. we arrived early. the manager offered us to the health club to take a shower is so appreciated!!!! besides, the staff of the health club is so helpful, i am so impressed. last but not least, the mattress of the room is so comfortable! if it's possible, could you tell me what brand it is? thank you so much.

dorothy chen

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorothy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vito R, General Manager at Shangri-La Hotel, Vancouver, responded to this review, 27 September 2013
Thank you for sharing your experience with us. We are glad to hear that you had a comfortable and restful nights sleep. The hotel features Sterns and Fosters mattresses which are made exclusively for the hotel. We often receive great feedback from our guests on how much they enjoy them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Vancouver

Property: Shangri-La Hotel, Vancouver
Address: 1128 West Georgia Street, Vancouver, British Columbia V6E 0A8, Canada
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Vancouver
#4 Business Hotel in Vancouver
#5 Spa Hotel in Vancouver
#7 Romantic Hotel in Vancouver
#7 Luxury Hotel in Vancouver
#8 Family Hotel in Vancouver
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Shangri-La Hotel, Vancouver 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sunlight filters in through the floor-to-ceiling windows, warming the latte tones and golden hues around you. Basking in complete ease, you contemplate your day ahead from the cosy comfort of your room at Shangri-La Hotel, Vancouver. Vancouver’s glittering city skyline against mountainous backdrops. As you tuck into a sumptuous breakfast, a sweeping view of the vibrant metropolis that is Vancouver unfolds before you. Settling into your tastefully furnished surroundings, you catch a glimpse of the majestic firs of Stanley Park in the distance. A leisurely stroll along the sapphire blue waters of its lakes would be heavenly. You decide on a short drive to Grouse Mountain. You’re in the right season for helicopter rides, and skiing and snowboarding off its slopes. The rush of height and speed proves refreshingly exhilarating. Nestled between the Coast Mountain Range and Pacific Ocean, there is certainly plenty to do in this urban oasis. You plan to take it a day at a time. For now, Shangri-La Hotel, Vancouver, beckons. You head straight for CHI, The Spa. A soothing organic British Columbia seaweed treatment indulges your well-worked body. Relaxation revives your appetite, and you find yourself at MARKET by Jean-Georges. Elegant contemporary interiors open your mind to the reinvented seasonal flavours conjured by Jean-Georges Vongerichten. You’re in for the best by this internationally-acclaimed Michelin three-star chef and entrepreneur. You’ve had a taste of the finest at this city. And it all began at Shangri-La Hotel, Vancouver. ... more   less 
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Also Known As:
Shangri La Hotel Vancouver

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