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“Great food, good ambience but seriously bad service” 4 of 5 bubbles
Review of La Quercia

La Quercia
Ranked #359 of 3,678 Restaurants in Vancouver
Certificate of Excellence
Price range: US$20 - US$40
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Romantic
Dining options: Dinner, Reservations, Seating, Serves Alcohol, Waitstaff
Neighbourhood: Kitsilano
Vancouver, Canada
Level Contributor
75 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Great food, good ambience but seriously bad service”
4 of 5 bubbles Reviewed 1 September 2013 via mobile

I was invited to a dinner party at the restaurant to celebrate a friend's birthday. There were eleven of us, and we must have paid about $100 per person, inclusive of the tip. Not something to be sneezed at. One would have thought the manager would have ensured that we would get treated well. We were disappointed. The main waitress was arrogant, rude and obnoxious. Probably the worst service I have encountered in years. The food was delicious though and the ambience pleasant.

  • Visited August 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank Amyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 reviews from our community

Visitor rating
    101
    18
    19
    11
    5
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Vancouver, Canada
Level Contributor
545 reviews
340 restaurant reviews
common_n_restaurant_reviews_1bd8 246 helpful votes
“Reviewer Update - Continued Great food, too bad the service doesn't match up...”
3 of 5 bubbles Reviewed 29 August 2013

Previously reviewed this restaurant in early 2012 when it was the envy of Vancouver, best Italian at almost any price point. Unfortunately, we have been several times recently and while the food continues to be excellent, the staff are really leaving something to be desired. If you were trying to impress friends or family, you might be embarrassed by the poor service. We were there last week for a birthday/anniversary.

Case in point the staff were brusque and even rude when we asked if we could sit at another table (for 4). We also asked later on how our meal was coming, we had been waiting for half an hour from the starters. Someone should have mentioned that the rib eye steak (for 2) does take 45 minutes, at least the customers would be prepared. Then when we ordered Semi-freddo for dessert, they brought out a tarte/pie, trying to pass off. We mentioned this was not the aforementioned Semi-freddo, only to be told that they had run out. How dare they try to substitute a dessert without so much as an apology.

To their credit, I phoned the manager and he informed me that they are going through some "staff turnover", but they better start getting it right or (as other Trip Advisor reviewers are mentioning), this wonderful little family restaurant will start to (or has been) losing its lustre.

We're willing to try La Quercia one more time, but no matter how good the food, we were left with a bad taste in our mouths. By the way, the manager didn't offer a discount or even invite us back.
Oh well, restaurants come and go...

  • Visited August 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
2 Thank LHOVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina, Canada
Level Contributor
195 reviews
145 restaurant reviews
common_n_restaurant_reviews_1bd8 90 helpful votes
“Mind-blowing”
5 of 5 bubbles Reviewed 5 August 2013

The 10 course tasting menu will change your life. The food comes at you at a perfectly timed pace and each course excites your taste buds and leaves you wondering how the chef could possibly follow the previous offering.

I will dream about this meal for the next month.

  • Visited August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Rambling_Nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vancouver
Level Contributor
39 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“The food is probably good?”
1 of 5 bubbles Reviewed 23 July 2013

Made a reservation to celebrate our 5 year wedding anniversary. Turned away at the door and told there was no reservation and the situation would not be looked into.

I'll always remember La Quercia for their complete lack of tact and appalling customer service and also how I ate take away on my 5 year anniversary because La Quercia doesn't know how to honour a reservation.

I would never risk celebrating an important event at this restaurant ...

  • Visited May 2013
    • 1 of 5 bubbles
      Service
Helpful?
Thank rheo3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pender Island, Canada
Level Contributor
210 reviews
120 restaurant reviews
common_n_restaurant_reviews_1bd8 90 helpful votes
“An Exceptional Dinner Experience”
5 of 5 bubbles Reviewed 17 June 2013

Every time I am in Vancouver, my good friend takes me to new restaurants to discover and experience. At La Quercai, we chose the 7 course chef's surprise dinner. The surprise is that you do not know what you get until the server brings it to the table. Let me say that the dinner with good wine was an amazing. Afterwards, we wondered back into the kitchen and thanked everyone for the wonderful culinary experience. Their response was enthusiastically responsive. They noted that not often do people stop by to thank them. All I can say is cheers to the cooks at La Quercia!!!

  • Visited June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank LCplus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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