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“Stellar Customer Service”

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Coast Coal Harbour Hotel by APA
Ranked #18 of 92 Hotels in Vancouver
Certificate of Excellence
Nanaimo, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Stellar Customer Service”
Reviewed 27 January 2014

We had a great stay from start to finish thanks to Duty Manager Jeremy Poster whose effort to go above and beyond to be helpful were much appreciated. This hotel is modern, clean and well maintained. We found our room quite and had no issues with allergies - that has occurred in other hotels due to carpets/ air conditioning/cleaning products etc. The location is convenient to downtown Vancouver and the waterfront area.

For me what sets apart a good hotel from a great hotel is staff. Jeremy well done for making this hotel a great experience for us!!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,066 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (500)
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English first
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 January 2014

I have stayed at this hotel many times over the years and have always had a good experience. The rooms are spacious and clean. Checkin and out is seamless, and the front desk and concierge staff are helpful and friendly. Good location for floatplane terminal and about 10 mins walk to the Skytrain or Pacific Centre.

Room Tip: I prefer the lower floors as I find the rooms very quiet.
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  • Stayed January 2014, travelled on business
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Helpful?
2 Thank Alex76255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirkland
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 January 2014

We stayed at the Coast Coal Harbour Hotel a couple of years ago and had a great experience, so we chose to stay there again last weekend. Again we really enjoyed the Hotel. It has a great location between Stanley Park and the Downtown/Granville Street area, and is really near the seawall for an excellent walking experience. The bus system was convenient to the hotel, and it was a short walk to catch a bus to shopping on Robson Street, and Granville Island. It was also convenient to the waterfront station and the Seabus to Lonsdale Quay. Our room had a great view of Vancouver Harbour and Grouse Mountain as well as the tip of Stanley Park. The room was clean, quiet, and the staff were extremely friendly and helpful. One of my favorite get-away experiences.

Room Tip: Rooms on higher floors have better views.
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  • Stayed January 2014, travelled as a couple
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Helpful?
3 Thank Stanley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathryn M, Manager at Coast Coal Harbour Hotel by APA, responded to this review, 27 January 2014
Dear Stanley A,
Thank you for returning to the Coast Coal Harbour and for recognizing us with 5 points on trip advisor. We hope you return much sooner than the last time so we can continue to grow a strong and loyal travel relationship with you.
Have a refreshing day,
K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 January 2014

We recently spent a night here and absolutely enjoyed our experience. The location is ideal, close to the seawall, Stanley Park, great view of the city, the harbour and the mountains. We were upgraded to the premium room with balcony and it was absolutely beautiful! Very roomy and clean, loved the huge balcony and floor to ceiling windows allowing a lot of natural light. Staff was exceptional, friendly and courteous, thanks to Jeremy and Luiz at front desk for making our stay so welcome. A very special thank you to Caitlynn! You made our stay an absolutely enjoyable experience, your professionalism is top-notch and we appreciate all that you did for us. We will definately be back!

Room Tip: Request the premium king with balcony, very roomy, on higher floor with beautiful views.
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
4 Thank luvparadize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathryn M, Manager at Coast Coal Harbour Hotel by APA, responded to this review, 27 January 2014
Dear Luvparadize,
Thank you for your wonderful post on trip advisor. It is such a delight to see our highly engaged ambassadors mentioned by name for the experiences they create. I will be sure to recognize Jeremy, Luiz and Caitlynn for their success in creating an excellence experience for you.
Please come back and stay with us soon,
K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Park City, Utah
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 January 2014

The staff was very friendly, everyone from the front desk, to maintenance and housekeeping. The location is great, just a short walk or cab ride to Gastown, and a very short walk to the convention center. This is a new hotel with comfortable modern furnishings. I ordered the Eggs Benedict for breakfast one morning. They have convenient forms you can fill out the night before, dictating what you want to eat and at what time. Simply leave it on the door and they take care of it. The breakfast was very good. I would highly recommend this hotel.

  • Stayed January 2014, travelled on business
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Helpful?
3 Thank islandtraveler082810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 January 2014

I stayed at the Coast Coal Harbour for a conference and really enjoyed the hotel. The staff was very friendly and made me feel welcomed when I arrived. The room was very clean and comfortable. I enjoyed the Starbucks coffee in the room, the coffee station was set up in a easy to use spot on the credenza (I've stayed in hotels where you remove them from a cabinet and plug them in). I was also happy to see the large over sized bath towels.
The conference facilities were great and the banquet food was wonderful. I'm going to plan a summer trip to Vancouver this year and will definitely return to the Coast Coal Harbour Hotel!

Room Tip: I had a room facing the city, I would probably ask for a view of the water next time.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Kenboby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathryn M, Manager at Coast Coal Harbour Hotel by APA, responded to this review, 27 January 2014
Dear Kenboby,
Thank you for taking to the time to post your review. We really appreciated your comments regarding your conference with us. We don't have the largest conference facilities, but we do often receive feedback such as yours that comments on the excellence of service, the natural light in many of our banquet rooms, and the fabulous food provided.
It is refreshing to hear that the conference stay will encourage you to travel in the summer and stay with us for leisure.
We look forward to welcoming you back.
K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level 6 Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 21 January 2014

We stayed at the Coast Cold Harbour in September 2012 as part of a tour of British Columbia. I had always wanted to visit Vancouver and this hotel with its numerous floors was an ideal central location overlooking the sea planes take off in the harbour. The rooms are spacious and clean.

  • Stayed April 2013, travelled as a couple
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Helpful?
3 Thank kingfisherpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coast Coal Harbour Hotel by APA

Property: Coast Coal Harbour Hotel by APA
Address: 1180 West Hastings Street, Vancouver, British Columbia V6E 4R5, Canada (Formerly Coast Coal Harbour Hotel)
Region: Canada > British Columbia > Vancouver > Downtown , Coal Harbour
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 92 Hotels in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Coast Coal Harbour Hotel by APA 4*
Number of rooms: 220
Official Description (provided by the hotel):
Welcoming and spacious, the Coast Coal Harbour Hotel by APA is New Urban Style Hotel concept that combines city sophistication with West Coast comfort. It's fresh, it's modern, and it has Vancouver at its doorstep with the best of everything the city has to offer. Places like Stanley Park, Gastown, the Vancouver Art Gallery, Vancouver Convention Centre and the shopping district of Robson Street. The Coast Coal Harbour Hotel by APA is an urban retreat in downtown Vancouver. With 20 storey's boasting 220 modern, spacious guest rooms and all the amenities you've come to expect from Coast Hotels. Each of the guest rooms at our downtown Vancouver hotel features floor-to-ceiling windows, Electric Bidet Seat(TOTO(R) Washlet), 55" flat screen TVs and traditional welcoming origami cranes, a symbol of hospitality. These high quality amenities are signature features of APA Hotel in Japan and unique to APA's Urban Style Hotel concept. Our rooms come with complimentary wireless Internet and a range of modern amenities. You'll also have access to our top-notch fitness center, pool and hot tub-not to mention our signature Prestons Restaurant + Lounge, the perfect spot to drink, dine and dish about your Vancouver experience. A 5,000 square foot ballroom and conference centre includes 20-foot-high north-facing windows accented by coloured glass, creating a bright and airy environment. Private boardrooms, business centre, fully equipped gym with locker room, and a landscaped roof deck with an outdoor lap pool and hot tub have been designed with your comfort in mind. We encourage you to come visit one of the newest hotels in downtown Vancouver. And to enjoy the best that our city has to offer! ... more   less 
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