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Fairmont Pacific Rim
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Reviews (3,308)
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Reviewed 21 February 2014

We held a family birthday party in the private dining room (35 attendees) and had 13 families stay in rooms at the hotel. The whole evening was absolutely amazing, and the service and attention to detail made the event memorable. The catering staff went above and beyond to ensure that every detail was handled, and we had nothing to do but show up and enjoy. While there was definitely some preplanning required on our side, all of our contacts at the Fairmont Pacific Rim were professional and focused on ensuring that we had all the information to make the appropriate decisions. The evening went better than hoped for, and the hotel and rooms were beautiful. Preparing and serving meals for 35 people in the private dining (in addition to the full restaurant) didn't seem to be a challenge for them at all! The hotel lobby bar is also one of the "hot spots" in Vancouver, and after our event there was lots of people watching and fun to be had!

  • Stayed: February 2014, travelled with family
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Thank JenniferVancouver_BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2014

This hotel is a treat.I stayed in a bedroom suite which overlooked the water. Floor to ceiling windows and a large deck just gave the room a great feel. The iPad in the room controlled all the drapes, lighting and entertainment system. The modern style feel to this hotel, is a variation from the traditional old railway hotels. Fairmont continues to deliver on wonderful service, clean rooms, and great fitness and swimming areas. I would highly recommend this hotel for your stay in Vancouver.

Room Tip: If you can afford it a suite is great. (and I wasn't on the gold floor).
  • Stayed: February 2014, travelled with family
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1  Thank Cathy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontPacificRim, General Manager at Fairmont Pacific Rim, responded to this reviewResponded 24 February 2014

Thank you for taking the time to write a review. We’re delighted to hear that you enjoyed your recent stay and we look forward to welcoming you back again in the future!

Sincerely,

Philip M. Barnes
General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

This place functions and the staff smile and are helpful - and the location is good but be careful with your room choice. We were first offered a room where, should we have chosen to draw back the curtains to admire the partial view, we would have found ourselves sharing our experiences with the eyes of an entire office block barely 20 yards away. You are warned.

The real problem is that this hotel fancies itself as funky, fashionable and formidably tech savvy. Well, chaps, you are deluded. Whoever designed this place hadn't got a creative bone anywhere. The lobby is just a great big empty space with low ugly furniture filling two-thirds of it on either side of a truly hideous gas flame, with a piano plonked at one end just in front of a pokey bar squashed in a corner. There is no thought to discreet grouping, no art anywhere, no decent lighting, nothing to distract the eye. It gets so much worse when you get to your room. OK, the beds are comfortable (and so they should be), the room is a decent size and contains all the usual stuff but I have a quarrel with the technology in the room. Instructions for use are in the swanky leather-covered iPad. Ours had no battery power. Bad beginning. All the lighting and curtains are operated with touch pads. They glow. All night. As I lay tossing and turning I counted 25 lights keeping me company, not to mention the 48 gaps at the top of the curtains letting in Vancouver's ambient night light. It was like trying to sleep in a flipping fairground, or in the cockpit of an aircraft, probably the latter given the insistent hum of the air conditioning. The bathroom works, water is hot, the bath is ridiculously short and I'm only 5ft 4inches, and the lavatory is a dismal addendum alone in a large beige cubicle with a lone loo roll for company, walls inviting graffiti.

Now for room service. Glacial. When breakfast did arrive, partly wrong, the poached eggs were served in a small mixing bowl. How bizarre. I rather like them served on a plate, possibly on a small piece of toast. My husband had failed to pack a razor. It took almost an hour to get a disposable version to the room. By this stage we were celebrating the fact that we had only booked 2 nights.

There is one glowing little gem in all this ugliness and that is the florist shop tucked in behind reception. It is a beautiful thing. Thank God for that and the Italian deli next to that is a little joy away from the smug dullness of what passes for the rest of the hotel.

  • Stayed: February 2014, travelled on business
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3  Thank Shellfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontPacificRim, General Manager at Fairmont Pacific Rim, responded to this reviewResponded 24 February 2014

Thank you for sharing your comments; we sincerely appreciate it. We value your feedback and will ensure your comments are communicated to our team. I would invite you to contact me directly should you wish to discuss your feedback further at Philip.barnes@fairmont.com. We look forward to the opportunity to welcome in the near future.

Sincerely,

Philip M. Barnes
General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

This is definitely one of the best hotels I’ve stayed at in quite a while! This hotel has got service from entry to departure down to a science… starting with the doorman. Well done! A big thank you to everyone who made my stay perfect in every way.

I booked the hotel on my corporate rate and thought it was excellent value for the money. My room was probably double the size of most standard hotels rooms. It was tastefully decorated and had a view of the harbor, the mountains and the city. The bathroom was all marble and had a tub, rain shower, separate toilet-closet and a counter that spanned the entire length of the bathroom … with lots of room for my make-up and toiletries. Best part was that the mirror had an embedded tv so I could watch the news while getting ready in the morning.

Location was perfect for me to get to my meetings, and it was about a 10 min walk to get to the main shopping areas.

In terms of eating – sushi at the lobby bar was really good and the Giovane café is convenient for grabbing breakfast in the morning.

Highly recommend this hotel.

Happy travels!

Room Tip: Ask for a room facing the harbour.
  • Stayed: February 2014, travelled on business
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1  Thank Suman514
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontPacificRim, General Manager at Fairmont Pacific Rim, responded to this reviewResponded 24 February 2014

Thank you for selecting Fairmont Pacific Rim during your recent business travels. We’re thrilled to hear you enjoyed your stay and we look forward to the opportunity to welcome you back during your next visit to Vancouver.

Sincerely,

Philip M. Barnes
General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

We had a really enjoyable 2 night stay at the newest Fairmont; 4 years ago, we stayed at their sister hotel - the Waterfront which was also nice but was showing it's age. But this hotel is soooo much better.

We loved the vibe of the hotel, the clean, modern interiors and especially the casual laid back atmosphere at Giovane Cafe & Bar. We arrived very late from Asia so didn't want to go out looking for dinner so we ate here. The Italian inspired food was so delicious and the staff were warm and friendly. We ended up having breakfast here everyday and also stocked up on some gourmet goodies they sell including the Noble Maple Syrup with Tahitian Vanilla and Chamomile Flowers. Amazing!!!

From the welcome we received from the doorman when we arrived to our departure, the service here was great! Everyone was friendly and very warm. Our room was also really lovely; beautiful wood, gorgeous furnishings in a tasteful and understated colour scheme of greens and natural tones.

We would definitely recommend this hotel and would stay here again.

  • Stayed: January 2014, travelled as a couple
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1  Thank Mister7Star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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