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“OK but ........” 4 of 5 bubbles
Review of Fairmont Pacific Rim

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Fairmont Pacific Rim
Ranked #2 of 89 Hotels in Vancouver
Certificate of Excellence
London, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“OK but ........”
4 of 5 bubbles Reviewed 21 May 2014

We were staying at this hotel before embarking on a cruise. The hotel is great. We were upgraded to Fairmont Gold which allows you access to a private lounge and various food and beverage offerings. BUT, how difficult is it for a so called luxury hotel to get the little things right? The shower was appalling. One of those big rose showers where you have to run around to get wet! Water was either hot or cold never where you actually wanted it to be. Hair dryers, my pet hate. Why is it you pay all this money for a beautiful comfortable luxury hotel and you get a hair dryer that is so useless it really is not worth having!
We stayed for 3 nights in total and only once had an evening turndown and that was only because we requested it.
Overall good, but with disappointing aspects.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontPacificRim, General Manager at Fairmont Pacific Rim, responded to this review, 23 May 2014
Thank you for taking the time to share your comments and feedback; we sincerely appreciate it. We’re disappointed to hear of your recent experience and I would invite you to contact me directly at Philip.Barnes@Fairmont.com to discuss in further detail. We certainly hope for the opportunity to welcome you back to Fairmont Pacific Rim in the future.
Sincerely,
Philip M. Barnes
General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,783 reviews from our community

Traveller rating
    2,410
    278
    52
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    19
See reviews for
593
1,042
126
699
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (680)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
1 review
5 of 5 bubbles Reviewed 21 May 2014 via mobile

Wicked hotel! Staff great! Service great! Rooms are very modern! The room we stayed in had TV's built in the mirrors! Amazing advanced technology! Will go again for sure! Downside to Fairmont Chains that they can be very expensive and for some people very hard to afford! Thanks!

Stayed May 2014, travelled with friends
Helpful?
Thank Monty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontPacificRim, General Manager at Fairmont Pacific Rim, responded to this review, 23 May 2014
Thank you for sharing your experience with us. We are pleased to hear that you enjoyed your stay and we look forward to welcoming you back to Fairmont Pacific Rim soon!
Sincerely,
Philip M. Barnes
General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

The hotel itself is located right across from the harbour and a beautiful boardwalk. But what really makes this hotel exceptional is the staff - everyone (really!) was so amazingly friendly and gracious. The restaurants are also quite good - particularly breakfast. It may be pricey to stay here but frankly, it's worth it!

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank t-montreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontPacificRim, General Manager at Fairmont Pacific Rim, responded to this review, 21 May 2014
We are thrilled to hear you enjoyed your recent stay at Fairmont Pacific Rim, and we will be sure to share your kind words with our team. We hope to have the opportunity to welcome you back in the very near future.
Sincerely,
Philip M. Barnes
General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sonoma, California
1 review
5 of 5 bubbles Reviewed 20 May 2014

EXCELLENT hotel, within walking distance to downtown and cruise terminal. Be sure to request the 6th floor, West Wing with private patio and fireplace, adjacent to the lap pool and jacuzzi - lovely! The lobby bar is very popular on weekends with live music. Wonderful location for pre or post cruise stays. The views of the harbor from the upper floors also magnificent. All the features of the room (lights, drapes, TV's) controlled by IPAD. Love the rain shower heads in the bathroom and the separate doors for privacy to bath/toilet area. Service of every member of the staff is impecable. They were able to recommend formal dining for our work meetings and casual fun places when we met with family.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank WrldTrvlr466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontPacificRim, General Manager at Fairmont Pacific Rim, responded to this review, 21 May 2014
Thank you for taking the time to share your experience and feedback on TripAdvisor from your recent stay. We are thrilled to hear you enjoyed our amenities and Pool View Rooms as they are a favourite for many of our guests! We look forward to welcoming you back to Fairmont Pacific Rim soon!
Sincerely,
Philip M. Barnes
General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silver Spring
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 20 May 2014

I cannot stop talking about Fairmont Pacific Rim. This is the first experience outside of the United States (and I have visited many countries during my career in the military) where I have said, I could live here and Fairmont Pacific Rim was a large part of that analogy.

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Juan-carlos E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontPacificRim, General Manager at Fairmont Pacific Rim, responded to this review, 21 May 2014
Thank you for selecting Fairmont Pacific Rim for your first stay in Canada – we are humbled by your kind words and we are thrilled to know you found such comfort during your stay! We hope to have the opportunity to have you with us again when you visit Vancouver next.
Sincerely,
Philip M. Barnes
General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Biloxi
1 review
5 of 5 bubbles Reviewed 19 May 2014

Highly recommend! Great location, beautiful hotel, very considerate staff.
The gold lounge is totally worth it. I don't know how you could pick a better hotel in Vancouver. We also enjoyed the restaurant ORU. Be sure to get the sablefish.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Zackary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontPacificRim, General Manager at Fairmont Pacific Rim, responded to this review, 20 May 2014
Thank you for taking the time to share your kind compliments from your recent stay at Fairmont Pacific Rim! We are also fans of the Haida Gwaii Sablefish dish at ORU Cuisine and we’re thrilled to hear you enjoyed it as well!
Sincerely,
Philip M. Barnes
General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverly Hills
1 review
5 of 5 bubbles Reviewed 16 May 2014

This hotel far outshines anything else Vancouver has to offer. It's setting, the views, the exceptional quality of the rooms, the outstanding service provided by its supportive staff and the marvelous food and beverage makes this the go to place when visiting Vancouver.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Donald L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontPacificRim, General Manager at Fairmont Pacific Rim, responded to this review, 20 May 2014
Thank you for taking the time to share your experience on TripAdvisor. We are glad to know you enjoyed your stay here at Fairmont Pacific Rim and we look forward to being your home away from home when visiting Vancouver!
Sincerely,
Philip M. Barnes
General Manager Fairmont Pacific Rim & Regional Vice President, Pacific Northwest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Pacific Rim

Property: Fairmont Pacific Rim
Address: 1038 Canada Place, Vancouver, British Columbia V6C 0B9, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Vancouver
#1 Romantic Hotel in Vancouver
#1 Spa Hotel in Vancouver
#2 Luxury Hotel in Vancouver
#4 Family Hotel in Vancouver
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Fairmont Pacific Rim 5*
Number of rooms: 367
Official Description (provided by the hotel):
With unobstructed views of the harbour and mountains, Fairmont Pacific Rim is a newcomer to an area rich in history and intrigue. Located in the heart of the historic port and financial district, the hotel fronts one of Vancouver's most celebrated streetscapes with unobstructed views of the North Shore Mountains, Stanley Park and Coal Harbour. Sophisticated and cosmopolitan but casual and contemporary, this downtown Vancouver hotel combines the best of Asia and the west coast in its plan, décor, and culinary offerings. Designed with five star standards and amenities, the 367-room luxury Vancouver hotel features lavish appointments, naturally inspired materials, comfortable furnishings and state-of-the-art technology. ... more   less 
Reservation Options:
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Also Known As:
Fairmont Pacific Rim Hotel Vancouver

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