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“Good Location”

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Pan Pacific Vancouver
Ranked #18 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed 27 June 2014

This is a big American style hotel/confrence centre. It is great spot to explore down town Vancouver and catch a cruise ship.Staff are very helpful and the concierge desk gave great advice and help. The cleaning ladies were very cheerful and keen to help. The rooms are more than adequate with the harbour view being the best.We didn't need the restaurants.

  • Stayed: May 2014, travelled as a couple
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2  Thank oldhippy58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,287 - 2,293 of 3,955 reviews

Reviewed 27 June 2014

We stayed for 5 nights following a week in San Francisco and a 10 night Alaskan Cruise and have to say that this was the best part of our holiday, mainly due to the hotel experience. The room was fantastic, with wide views overlooking the whole harbour. It was bright and spacious and always lovely to come home to no matter what time of the day or night. The staff were welcoming and helpful, the location perfect for all the tourist things we wanted to do, and still very quiet and comfortable. Cannot fault this hotel.

  • Stayed: May 2014, travelled as a couple
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2  Thank Sally Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2014 via mobile

If you are leaving on a cruise or coming in on one, this place is the best option. It's a beautiful place, has a wonderful pool, nice big rooms, and there is no more convenient a place in Vancouver.

From the port it's just a straight walk into the hotel (you don't even leave the dock) and once there it's even easier to leave and hit the town.

Stayed: June 2014, travelled with family
1  Thank busterthebronco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2014

We love to stay here because of the location. The room is nice and food is good, the staff is OK and need to be friendliER. They are like robots or focused on the technical and NOT the customer. Maybe the hotel is so big that it lacks the personal touch like boutique hotels. We love the bar! Pool is sooooo cold!

  • Stayed: February 2014, travelled as a couple
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1  Thank Zightzeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this reviewResponded 4 July 2014

Thank you for taking the time to post your review on your stay this past February.

We are pleased that you enjoyed your accommodation and were able experience and enjoy our food and beverage outlets, particularly our lounge.

We have forwarded your comments to our management for review with their respective teams and appreciate your feedback. While our heated outdoor saltwater swimming pool is monitored and kept heated at 29 degrees Celsius (84.2 F), we apologize if you found this temperature not to your level of comfort.

Should your travels bring you back to Vancouver, we hope we will have the opportunity to redeem our reputation for comfort, service and hospitality excellence.

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Reviewed 25 June 2014

I was the group leader for 24 guests staying at the hotel for a pre cruise stay earlier this month.
The hotel location is fantastic. The natural beauty of the area and the ease of embarking on our cruise made this stay perfect in every way. We walked to Stanley Park one day and visited Capillano and Grouse Mountain the next. The pickup point was just outside the hotel. We had a premium corner room on the 19th floor. It was fabulous--views of Stanley Park, the waterfront and the downtown area. The views were breathtaking! I must say that the bedding provided the most comfortable night's rest I have had in all my life. We didn't eat at the hotel, so I can't comment on that aspect. There is a food court right across the street, if you are too tired from touring all day to go out to eat. We brought some food back and enjoyed the luxurious room and views. We even used the rooftop hot tub to relax in after our long walks. The only downside is that the rates are fairly expensive, but you get what you pay for. We wanted the ease of having the bellman come for our luggage and deliver it to the cruise ship and then just walking downstairs and boarding our ship.

Room Tip: Be sure to get a premier corner or a deluxe waterfront.
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  • Stayed: June 2014, travelled with friends
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1  Thank TravelGirl5292014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2014

Stayed for 5 nights prior to cruising perfect location. Staff were extremely helpful especially Miriam on the concierge desk. Phil the doorman was also helpful even remembered us after 7 days cruise.
Didn't use the restaurant so can't comment on food. Too many restaurants to try.

  • Stayed: June 2014, travelled with friends
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Thank rita012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2014

After getting off an 18 hour flight from Asia, i was pretty upset with the check in person who informed me that no rooms had been cleaned and that i would have to wait FOUR hours minimum to get a room - especially after i had called the hotel TWICE and confirm that i could check into my room when i arrived at the hotel.

Dog tired and upset with this hotel , i hung around the lobby like a bad smell waiting for a room. I finally got one, which stank of smoke especially when i specially asked for a no smoking room.

The one thing that really got me was that people came after me and could check in, but i could not.............

Never again am i going near Pan Pacific Vancouver.

Room Tip: Do not beleive a word you are told when you check into this hotel. They lie!!!
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  • Stayed: June 2014, travelled on business
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2  Thank Aussiboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this reviewResponded 4 July 2014

It was disappointing to read your posting regarding your recent stay.

We acknowledge that many of our guests travel great distances prior to their arrival. Although our check-in time is 4pm, we make every effort to expedite rooms for early arrival. If we are unable to provide early check-in, we do offer temporary luggage storage and transfer to guestroom, while guests are able to relax in our lounge or explore the area.

We regret that in your case, we were at very high occupancy the night prior and unable to provide early check at the time of your arrival. We endeavour to meet all such requests however it can be challenging on any given day to match (all) arriving guests' room requirements with those which have departed early. We apologize if there was any miscommunication to you prior to your arrival in Vancouver and have discussed your feedback with our Management Team

We hope that once you checked in, you were able to rest and enjoy the rest of your stay in our beautiful city.

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Additional Information about Pan Pacific Vancouver

Address: 300-999 Canada Place Way | Suite 300, Vancouver, British Columbia V6C 3B5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Vancouver
#11 Family Hotel in Vancouver
#13 Luxury Hotel in Vancouver
#13 Romantic Hotel in Vancouver
#19 Business Hotel in Vancouver
Price Range: £144 - £567 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Vancouver 4.5*
Number of rooms: 503
Official Description (provided by the hotel):
The Pan Pacific Vancouver Hotel is luxuriously appointed with a wide selection of modern hotel amenities, with its waterfront restaurants and lounge providing an award-winning selection of West Coast Cuisine over Vancouver's magnificent Harbour, Coastal Mountains and Stanley Park. ... more   less 
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Also Known As:
Pan Pacific Vancouver Hotel Vancouver
Vancouver Pan Pacific

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