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“Great Hotel with nice views”

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Pan Pacific Vancouver
Ranked #18 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed 21 July 2014

I know this hotel since 20 years now and it hasn't lost anything about its flair.
Just figure small details, as you have a daily new carpet in the lift, with the weekday embroedered.
Nice outdoor pool with sunbeds. Good restaurants flooded with sunlight. Cozy rooms recently renovated. There is a shuttle bus to Grouse Montain, right in front of the hotel. I always enjoy coming back.

Room Tip: Ask for a room facing the harbour or the Grouse Mountain
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  • Stayed: April 2014, travelled on business
    • Sleep Quality
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1  Thank chribuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this reviewResponded 22 July 2014

It was a pleasure to read your complimentary review regarding you recent stay at the Pan Pacific Vancouver.

We are pleased that you enjoyed many of the features of our public areas, including the bright and sunny atrium where our food & beverage outlets are located, our rooftop, outdoor saltwater pool and deck and, of course, our daily carpets which are often helpful for our international travelers.

Your ongoing support and loyalty is appreciated and we hope that we continue to welcome you back to the Pan Pacific Vancouver whenever your travels bring you back to Vancouver.

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2,238 - 2,244 of 3,955 reviews

Reviewed 21 July 2014

very good place to stay, perfectly located at the Canada place. beautiful walk along the seaplane base and the Harbour including the entire Stanley Park.

Very friendly staff and a good Location for breakfast

  • Stayed: July 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with Pan Pacific Hotels Group
Thank Thomas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this reviewResponded 22 July 2014

Thank you for taking the time to post your review regarding your recent stay at the Pan Pacific Vancouver.

It was a pleasure to read that you were able to take advantage of our Canada Place location and enjoyed walking the seawall from our hotel, along the water to Stanley Park.

If you a planning another night downtown, we hope you will choose to stay at the Pan Pacific Vancouver.

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Reviewed 21 July 2014

A large hotel catering mainly for the conference centre attached.
Faceless-you could be in any hotel in the world!
No "free" internet for hotel guests- really is a basic service to offer these days!
Good location.

Stayed: July 2014, travelled with family
Thank Family P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this reviewResponded 22 July 2014

Thank you for posting your review regarding your recent stay.

We do enjoy welcoming groups of travelers from all corners of the world; we do take pride in extending a warm welcome to all our guests whether here for business or leisure. We regret if you did not feel this level of hospitality was provided to you during your stay.

Your comments regarding our internet fees have been forwarded to our Management team for their review.

We were pleased that you enjoyed our central location and found it convenient for your needs. If your travels bring you back to Vancouver, it would be a pleasure to have the opportunity to welcome you back.

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Reviewed 20 July 2014

What a lovely and convenient way to end our cruise. Highly recommend this hotel for relaxing before or after getting on a ship. Beds are incredibly comfortable, and rooms are luxurious. Staff incredibly pleasant.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Pan Pacific Hotels Group
Thank Jeanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this reviewResponded 21 July 2014

Thank you for your kind review regarding your recent Pan Pacific Vancouver post-cruise experience.

We are very fortunate to share our Canada Place location with the cruise ship terminal as guests find it convenient for embarking and disembarking, while providing easy access to attractions and services.

Should you be returning to Vancouver, we hope we can look forward to the pleasure of welcoming you back to the Pan Pacific Vancouver.

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Reviewed 20 July 2014

This is a big hotel, and we were initially concerned that with so many guests, service and attentiveness would be compromised, particularly in comparison to the boutique hotels that we usually choose. It is of course true that a degree of the personalized attention is lost in a huge hotel, but the staff (especially doormen and housekeeping) were friendly, efficient, and professional.

Our harbour view room had an excellent view, and that was certainly the highlight of the room itself. The decor was good, but was starting to show some signs of wear. There were a few stains on the carpet, scratches on the furniture, and the bathroom design and fixtures were not in keeping with a luxury hotel. These cons were not enough cause for complaint, but they were enough to affect our overall assessment of the hotel.

The location is undeniably excellent. The views from the hotel and the nearby areas are breathtaking at all times of day. In addition, shopping and restaurants are nearby. We would certainly consider staying here again.

Room Tip: Select a room with harbour view
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Keats575
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this reviewResponded 21 July 2014

Thank you for taking the time to post your detailed review regarding your recent stay at the Pan Pacific Vancouver.

We were pleased to read that you were satisfied with most aspects of your stay and found our associates and service to your liking; we have forwarded your kind words to our Bell and Housekeeping teams. We were also delighted that you enjoyed the views from your accommodation and our central waterfront location at Canada Place.

Your observations and feedback have been forwarded to our Rooms Division Manager for follow up. Guest feedback is valued and allows us to review and make changes when required.

Should you be returning to Vancouver, we hope that we can look forward to welcoming you back to the Pan Pacific Vancouver.

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Reviewed 20 July 2014

We stayed at the Pan Pacific hotel for one night prior to our Alaskan cruise. We chose it because of the reviews on Trip Advisor and because of it's location right at the pier. Check in was quick and easy. Our room was two double beds with a part city/part water view. It was clean and the beds were very comfortable. We really enjoyed our dinner in the Five Sails restaurant, and our breakfast in the more casusal restaurant - both are in the hotel complex. We also enjoyed the "Fly over Canada" attraction that is also located in the Canada Place complex. The day of the cruise, we just left our bags in the room and the hotel delivered them to the ship. It made it so much easier for us.
I would recommend this hotel to any cruisers. It is a bit on the expensive side but enjoyable and extremely convenient.

  • Stayed: July 2014, travelled with family
    • Location
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Thank daisylooHamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this reviewResponded 21 July 2014

It was a pleasure to read your review regarding your recent pre-cruise stay at the Pan Pacific Vancouver.

We were delighted that you enjoyed your stay and found your accommodation comfortable. Your comments regarding your Five Sails experience have been forwarded to the restaurant and we were delighted that you were able to take advantage of our downtown waterfront location to explore the city.

Our Canada Place location is shared with the Cruise Ship Terminal and allows us to provide our cruise ship guests with direct room to ship luggage delivery. We are pleased this service made your departure easier and more convenient.

If your travels bring you back to Vancouver, we hope that we will have another opportunity to welcome you to the Pan Pacific Vancouver.

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Reviewed 19 July 2014

I have stayed at this hotel on hundreds of nights since it opened in 1986.

The Pan Pacific is the first hotel I choose when going to Vancouver on business or for pleasure. It is a consistently excellent place to stay on the waterfront. I have never complained about any aspect of the hotel.

The rooms are luxurious. They are modern, clean, and exceptionally well-maintained. Views of the waterfront are unsurpassed, and even the city views are pretty nice. The beds are comfortable, the wifi works well, and the bath towels and soaps are first-class.

The check in is always friendly and efficient. And there is seldom a wait at check-out.

The restaurants and bars are less expensive than others in the downtown area. There is a patio bar on the lobby level that is lovely on a sunny afternoon. The majestic views will have you returning. There is a Starbucks on the ground floor, and there is underground access to a nearby food court.

Be sure to walk around the hotel's perimeter. You will enjoy seeing the cruise ships, and the hustle and bustle of the hundreds of tourists. Stanley Park and the sea wall are very walkable. Gastown is within a few hundred metres of the hotel.

In closing, let me reiterate the fact that the Pan Pacific is a hotel that I know very well, and it has never let me down. There are many hotel choices in downtown Vancouver, but you will never be disappointed with a stay at this one.

Room Tip: While all rooms are exceptional, the upper rooms with water views are the best.
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  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank FussyVacationers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this reviewResponded 21 July 2014

What a pleasure to read your review regarding your most recent Pan Pacific Vancouver Experience - your loyalty is much valued and most appreciated.

Your descriptive comments and suggestions will be helpful to the readers, particularly if they are looking for a central, downtown, waterfront property that is close to all amenities and attractions.

We hope we can continue to enjoy welcoming you back to Vancouver and hosting your stays at the Pan Pacific Vancouver.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pan Pacific Vancouver

Address: 300-999 Canada Place Way | Suite 300, Vancouver, British Columbia V6C 3B5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Vancouver
#11 Family Hotel in Vancouver
#13 Romantic Hotel in Vancouver
#13 Luxury Hotel in Vancouver
#19 Business Hotel in Vancouver
Price Range: £144 - £567 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pan Pacific Vancouver 4.5*
Number of rooms: 503
Official Description (provided by the hotel):
The Pan Pacific Vancouver Hotel is luxuriously appointed with a wide selection of modern hotel amenities, with its waterfront restaurants and lounge providing an award-winning selection of West Coast Cuisine over Vancouver's magnificent Harbour, Coastal Mountains and Stanley Park. ... more   less 
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Also Known As:
Pan Pacific Vancouver Hotel Vancouver
Vancouver Pan Pacific

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