Four months ago, four friends and I booked a special holiday at the Pan Pacific. We booked adjoining rooms and confirmed it with a telephone call. We paid in advance for the rooms and looked forward to our stay in this 'world class' hotel. Because we flew in from various cities we arrived at different times and unfortunately some of the people who arrived before 4:00PM were treated rather poorly and told that there was no record of their name or booking (which was later discovered on the computer) and they would not be admitted unless two of us, who had been rather arbitrarily chosen as 'The Name' for the room arrived...even though they had prepaid and their names were somewhere in the computer. Unfortunately, when we all had arrived, another disappointment...no adjoining rooms. We were told by the manager that we had been misinformed when we confirmed our reservation over the telephone and there were no adjoining double rooms. So despite the fact that the error was not ours, no compensation was offered until we complained loudly, causing a commotion at the desk. So to pacify us we were offered free internet, which we thought laughable until we learned that at this luxury hotel, patrons have to pay for internet! Needless to say we used the free, FAST internet at a cafe steps away from the hotel. We were also shocked to learn that we would have to pay for local telephone calls. We enjoyed the view, the convenient location, the comfortable beds, the outdoor saltwater pool and a very helpful concierge, but for our next special girls' holiday, we will NOT be staying at the Pan Pacific!
- Official Description (provided by the hotel):
- The Pan Pacific Vancouver Hotel is luxuriously appointed with a wide selection of modern hotel amenities, with its waterfront restaurants and lounge providing an award-winning selection of West Coast Cuisine over Vancouver's magnificent Harbour, Coastal Mountains and Stanley Park. ... more less
- Reservation Options:
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- Also Known As:
- Pan Pacific Vancouver Hotel Vancouver
- Vancouver Pan Pacific