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Pan Pacific Vancouver
Ranked #17 of 89 Hotels in Vancouver
Certificate of Excellence
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Place to Stay”
4 of 5 bubbles Reviewed 12 August 2014 via mobile

We stayed here pre-cruise and the customer service was fantastic! We arrived early in the morning but checkin wasn't until 4pm so they held our suitcases and gave me a call when the room was ready somewhat earlier. We had a partial harbour view/downtown view room within amazing view.
Also, the pool area was great. The only little thing was that it took a crazy long time for our drinks to arrive at the pool. I think service in that area could be improved.

Stayed August 2014, travelled with family
Helpful?
1 Thank Dorialexn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificVancouver, Director of Quality Assurance at Pan Pacific Vancouver, responded to this review, 15 August 2014
It was a pleasure to read your posting regarding your recent pre-cruise stay at the Pan Pacific Vancouver.

We were delighted to read that you enjoyed the views from your accommodation and had the opportunity to enjoy our outdoor, saltwater pool. We regret the delays you experienced with our poolside service which we have brought forth to the attention of our Management Team. We have also forwarded your comments regarding your arrival experience to our Front Office associates, who were pleased that their efforts made a difference.

We hope you enjoyed your cruise and that if your travels bring you back to Vancouver, we hope to have the pleasure of welcoming you back to the Pan Pacific Vancouver.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,461 reviews from our community

Traveller rating
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    957
    243
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    35
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739
1,400
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,070)
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English first
Ottawa, Canada
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

I stayed here in May 2014 on a business trip. The location and views were fantastic. I even watched fireworks from my bed one evening out on the water. If you want to get out and walk on the seawall, this is a great place to start from!

My colleague twisted her knee getting out of the cab and the waitress at the hotel restaurant called an in-house security/medic who wrapped and iced her knee while we waited for lunch to arrive. I was impressed with the service overall at this hotel especially when you are traveling on business. I would definitely stay here again on a pleasure trip.

Room Tip: If you're going to pay the rates at this high end hotel, you might as well make sure you get a v...
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  • Stayed May 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tyler, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

Excellent accommodations. Very friendly staff. Had fun exploring downtown and seeing some of the sights. Had restaurants and shopping and night life next door. Was able to walk out of the room right to our ship for our cruise.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire, UK
Level Contributor
117 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

Stayed on two separate occasions recently and second visit included upgrade to harbour view room. View was amazing. Hotel was very nice in great spot next to cruise terminal but with easy walk into Stanley Park, Gastown, ferry to Granville Island and English beach. Starbucks for breakfast at front of hotel was convenient for breakfast. Opposite skytrain station from airport.

Room Tip: Worth harbour view if can afford.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank janbrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

The hotel is centrally located right above the docks where the large cruise ships dock daily, but that whole process is quite unobtrusive. Easy walking distance to many shops and restaurants. Right on the water and with various bike rental shops right downstairs. In spite of it being a large hotel, they have lots of personal touches. Every member of the staff we encountered was both competent and pleasant, as it should be. The very few things that were either malfunctioning in our room(or we simply couldn't figure out) were immediately dealt with. Special mention to Ester in the house keeping department. I realised almost a week after leaving the hotel that I had left some shirts and a pair of shorts in one of the drawers in my room. When I called and gave my room and stay data, she immediately told me the stuff had been found and organised the sending of it back to me (to madrid, spain) without a hitch and very quickly. Very pleasant overall feeling about that and the hotel in general. would definitely stay there again.

Room Tip: we had a corner view with a spectacular view of the water
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank rodsofadri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elmwood Park, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

Our stay at the pan pacific Vancouver BC was everything and more than we expected from this world class hotel thanks to Isaac and Carolyn. I spoke to Isaac about a month prior to our arrival and told him the reason for our trip, not only did he remember there was a delicious treat awaiting us in our room to celebrate my husband's birthday. Thanks for making us feel really special, and I was really happy to meet you. Carolyn thank you for handling a little situation in such a professional manner, we totally enjoyed the upgrade to a beautiful panoramic view , the breakfast was amazing , you and your staff were amazing. It was a special vacation for my family and pan pacific delivered 100% Cant wait to visit Vancouver again and definitely stay there again.

  • Stayed July 2014, travelled with family
    • Service
Helpful?
1 Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkshire Dales National Park, United Kingdom
Level Contributor
88 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

We stayed here 10 days ago pre our Alaska cruise. We were initially not given the correct room we had paid for but one phone call to reception sorted the problem out plus an upgrade! We had an excellent panoramic view from the corner room. Bed was enormous and very comfortable. Room immaculate. Highly recommended for the location and views.

Room Tip: High floor harbour view.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Krissie76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pan Pacific Vancouver

Property: Pan Pacific Vancouver
Address: 300-999 Canada Place Way | Suite 300, Vancouver, British Columbia V6C 3B5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Vancouver
#12 Luxury Hotel in Vancouver
#13 Romantic Hotel in Vancouver
#14 Family Hotel in Vancouver
#19 Business Hotel in Vancouver
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Pan Pacific Vancouver 4.5*
Number of rooms: 503
Official Description (provided by the hotel):
The Pan Pacific Vancouver Hotel is luxuriously appointed with a wide selection of modern hotel amenities, with its waterfront restaurants and lounge providing an award-winning selection of West Coast Cuisine over Vancouver's magnificent Harbour, Coastal Mountains and Stanley Park. ... more   less 
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Also Known As:
Pan Pacific Vancouver Hotel Vancouver
Vancouver Pan Pacific

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