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“great hotel, but don't expect 5 stars.”

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Sutton Place Hotel Vancouver
Ranked #30 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed 29 September 2012

like many others on tripadvisor, we got a good rate for this hotel from expedia/hotwire. note: it is not a ridiculously low rate, just decent for a 4-star hotel. but your other hotel options are not cheap either, i'd definitely recommend getting this on hotwire. it's usually pretty obvious you're getting this hotel (check out forums on hotwire etc.).

the hotel offers a great experience. and you can see that staff are well-trained and handles all sorts of situations well -- no doubt standards here are high. the rooms are large, clean, and the bed is SOOO comfortable. pillows not so great though. i won't go as far to say, as one reviewer said, that i'd stay here just for the bed, but really the bed is one of its assets. too bad no free wifi, but i'm sure the seasoned traveller will find his/her way around that.

the area around the hotel is just fantastic. close to shopping, restaurants. everything you need is right there. the hotel gets a fair share of conference guests, and also guests staying in its next-door apartment so it can get quite busy. the old elevators don't help there. the gym and even a laundry room are located in the apartment wing, not the hotel.

would i stay here again? for hotwire rates, why not? esp. since vancouver hotels are generally pricey. but i certainly think the hotel needs a huge makeover at some point. don't ever pay more than a hotwire rate for this hotel though. it is at best a 4-star, not 5.

  • Stayed: September 2012, travelled as a couple
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1  Thank cachecacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this reviewResponded 1 October 2012

Dear Guest,
Thank you for staying at The Sutton Place Hotel Vancouver. We greatly appreciate for taking the time to share your valuable feedback on our hotel with TripAdvisor.
Our team at The Sutton Place is committed to provide a great experience for our guests, I am pleased to learn that you enjoyed your stay. Please visit our loyalty program and various packages including WiFi. I am also pleased to advise that ongoing plans to upgrade the hotel are in place. We value your business and look forward to welcoming you back The Sutton Place Hotel Vancouver soon.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 28 September 2012

My husband and I stayed at the Sutton Place for 3 nights in September. The hotel was spotlessly clean. The room was comfortable and well appointed. We didn't have any meals at the hotel as Robson Street is loaded with wonderful places to eat. We parked the car and walked everywhere we needed to go.

Which brings me to the cost of parking: $39.50 a day (valet or self) so be prepared for that. Internet $15.00 a day. We're starting to feel a little nickle and dimed to death here.

The part that makes up for it all is that on Hotwire I was able to get this hotel for $130.00 a night rather that Expedia or Hotel rates of $200.

But it is a lovely hotel in an excellent location

  • Stayed: September 2012, travelled as a couple
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Thank Mrs. Richardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2012

I have stayed in a lot of hotels through out my life some large some small. I have generally found the larger hotels to be less personal, but not the Sutton Place. The staff were friendly and extremely helpful. We found the rooms to be very good, comfortable with excellent bathrooms. The hotel is also well positioned for Down Town Vancouver

  • Stayed: September 2012, travelled with family
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Thank lee0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2012

I guess I was expecting some thing a little more modern.
Checking in was fine. We were asked if we wanted a paper each morning of our three night stay, we replied yes, and not one morning was there a paper.
We had two of us staying in a room with 2 twin beds - this is fine, yet there was only 1 robe provided. A little agravating. Also, the blankets seemed to be dated. The TV was not a flat screen, and the picture was not all that great. Very Lound a/c vents. Each time it kicked on, which was often, it was loud. This hotel all around needs a facelift.
FYI, if you are heading to the pool area, note that you have to take the elevator to the lobby, walk through the lobby and then to another block of elevators that will take to you the lower level pool. This should really be advised at check in. Not cool when you realise that you need to trapse though the lobby in your robe.
The lounge is rather boring and dated. Should be out in the open not at the back of the restaurant. Never spent money in there as it wasn't very inviting.
The staff are very helpful and kind, but no one stood out from the croud.
The restaurant on Sunday breakfast, only had half the tables open... does that make any sense for such a busy time of day. We couldn't get a table and didn't really know how long it would be. We ended up again, eating elsewhere as the hotel was not accomadating.
As mentioned, it is close to lots of things down town, but there are also, as lot of nicer hotels in the area with better amenities and a more modern decor.

  • Stayed: September 2012, travelled with family
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1  Thank S K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2012

very close to Burrard /Georgia.... 2.5 blocks to the Canada Line......very nice room..... Clean....staff was very helpful and polite.....Only downside...we were at a convention with a cash bar = $9 drinks. Ouch !!!!!

  • Stayed: September 2012, travelled on business
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Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2012

This is my second visit to Sutton Place and it continues to impress.
The hotel is in a central downtown location and walking distance to many amenities. My girlfriends and I stayed in the newly renovated suites. It was modern, spacious and comfy. We received exceptional service from check-in to check-out and I would not hesitate to book again!

  • Stayed: August 2012, travelled with friends
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Thank etan_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2012

Friendly and uncomplicated staff. Got a free upgrade to a suite and enjoyed the spaceous appartment for 3 nights. As we had a kitchen we didn't try breakfast which we would have to pay extra. A supermarket is just on the next corner, so is Robson Street. Walk to Canada Place takes you just about 7-10 minutes down the street. What would make the place perfect - free WIFI. 15$ per night is not an option.

  • Stayed: September 2012, travelled as a couple
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Thank flugdrache77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sutton Place Hotel Vancouver

Address: 845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#20 Family Hotel in Vancouver
#21 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range: £132 - £251 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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