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“Excellent central hotel”

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Sutton Place Hotel Vancouver
Ranked #29 of 89 Hotels in Vancouver
Certificate of Excellence
Fareham
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Excellent central hotel”
Reviewed 8 October 2012

This is a superb hotel in central Vancouver. The staff are friendly and helpful especially the concierge who helped us during a very stressful time due to my wife’s luggage (full of clothing for a cruise) being mistakenly taken from the airport. They phoned the airport and airline frequently keeping us informed. Luckily, the person who took the case realised and called the hotel. One of the concierge girls kindly took a taxi and collected it for us. I can’t fault them in any way. We were there for two days prior to the cruise and thoroughly enjoyed it. I cannot comment on the food as we ate (see review on Vancouver restaurants and bars). There is a liquor store and a convenience store within 100 yards of the hotel. If you like shopping the shops in Robson Street are within walking distance. Overall this is a lovely hotel to stay prior to your cruise.

Room Tip: Try not to get a room next to the lift shafts. Though not noticed during the day during the quiet ho...
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tonyandanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Value
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English first
Beverly Hills, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 October 2012

I love staying in this Hotel. I've stayed many times, and every time I'm in Vancouver, it's a no-brainer. This place just screams class from this moment you enter the doors. There's a reason it's the only 5 star in Vancouver. Every possible thing that you can positively say about a hotel, the Sutton Place has covered. Dining, great Staff, great Rooms. I love this city, and I love this hotel and I can't wait to get back.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, 8 October 2012
Dear guest,

Thank you for your kind compliments on our hotel. It is heartening to know that you have a wonderful experience at The Sutton Place Hotel Vancouver. Your kind feedback is very much appreciated. We value your business and look forward to having you here with us on your next trip.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
122 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 5 October 2012

Excellent hote, wish I could give it 4.5 stars. First, the location is fantastic--just a block away from Robson. Second, the staff were all friendly and very helpful. Third, a very nice fitness room (important to me as I like to stay in shape on the road). Fourth, the rooms are very nice and plushly appointed. If I had a minor complaint it was the mattress was too soft and I had a hard time getting a great night sleep--could be something as simple as flipping over the mattress or I am not used to such soft beds (prefer firmer ones)....aside from that, a great stay and I would not hesitate to stay here again.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elchevere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, 8 October 2012
Dear guest,

Thank you for your kind compliments of The Sutton Place Hotel Vancouver. It is always a pleasure when our guests enjoy their stay and our hospitality. Thank you for sharing your experience with us. When making your reservations for your future visits, please let us know your preference for a firmer mattress so we can arrange for your future stays. Thank you for your business, we look forward to welcoming you back to The Sutton Place Hotel Vancouver.
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Timmins, Canada
Level Contributor
93 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 5 October 2012

We stayed two nights at this hotel
Rooms are smaller and not a lot of electrical plugs in the room
We had a king size bed with an older mattress
No memory foam on this one! The pillows could be replaced soon too
Pros:it's close to Robson Street and many great restaurants so you can walk instead of taking cabs

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Northernfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, 8 October 2012
Dear guest,

Thank you for your review. The Sutton Place Hotel Vancouver is a classy boutique hotel; we are continually making improvements on the overall appearance of the hotel. We take pride in our products and our friendly staff. We appreciate your input regarding the mattress and pillows. We hope your experience doesn't deter you from staying at The Sutton Place Hotel Vancouver . We look forward to welcoming you back so we can make your overall experience more enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2012

Excellent place to be in !!!
Courteous staff,great location, gorgeous rooms !!!
The bus stop, subway station closeby, a lot of restaurants closeby
$$$ for WIFI is the only bummer, Did not have a car so we was not impacted by the parking $$$

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HRN76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, 5 October 2012
Dear guest,
Thank you for sharing your hotel experience on TripAdvisor. I am glad to learn that you enjoyed your stays and like the quality of our beds. Please visit our website to review our loyalty program which offers our guests number of choices such as complimentary WiFi. We also offer promotional packages which includes WiFi or Parking. I thank you for your business and look forward to welcoming you back in December.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 October 2012

We were in Vancouver again - this time specifically to see Madonna in concert, and we stayed at Sutton Place. What a great hotel! - Yes, we have stayed here several times and we will be there for our Christmas break. The most impressive single item at this hotel is the quality of the beds - first rate, We had selected a king sized bed and we both enjoyed the comfort and had quality sleep time.

We also had breakfast at the hotel one of the mornings - we overslept, so we missed the buffet and ordered from the menu - not cheap - but for the class of this hotel not bad.

The one thing that does bug us - no Wifi included in the room rate !

As always, we do not use the parking facilities - we walk everywhere and catch the Sky Train for any long travel - best way to go if you can manage walking.

The staff are very well trained and are always available to assist - and with a smile.

As others have said - look for the specials in room rate - it just makes the whole deal worth while.

Room Tip: Ask for the highest floor available - typically, its less noisy - specially on a weekend with weddin...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 September 2012

Nice hotel with great location. Room was clean and the beds very comfortable. The room was a bit cold during the night and we couldn't get the aircon work for one reason or another. No free wifi was also a bit let down.

We didn't have breakfast included, but there's a fantastic Market Place on the corner of Burrard and Smithe, where we got all the food we needed. Also delicious Japadogs almost in front of the hotel - try one!

On our way to Vancouver the airline lost one of our bags, so I asked for help from the hotel's concierg and was very satisfied with their assistance. Great service!

Would probably stay here again, if I needed a place to stay in downtown Vancouver.

Stayed September 2012, travelled with family
Helpful?
Thank Lkoski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, 1 October 2012
Dear guest,
Thank you for sharing your review. It is wonderful to learn that you enjoyed your stay and found our beds comfortable. Please view our website for our loyalty program, which offers variety of value-added packages. We look forward to welcoming you back soon.
Thank you for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard St, Vancouver, British Columbia V6Z 2K6, Canada
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#20 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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