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“La grande residence was truly grand!”

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Sutton Place Hotel Vancouver
Ranked #29 of 92 Hotels in Vancouver
Certificate of Excellence
St. Catharines, Canada
Level 4 Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“La grande residence was truly grand!”
Reviewed 10 October 2012

We stayed at the Sutton place 3 times since April. It is now the only hotel we stay at. We always get a 700-800 sq ft apartment with full one bedroom and all Miele appliances. Completely renovated rooms with these upgrades when you book from website. They do have several other units that are a bit outdated but they are working on upgrading them all.You get a balcony as well. You are next to a shopping marketplace to buy food and a wine store and you are in the heart of downtown within walking distance to all the stores and the Pacific mall. great location. Upon entry after valet takes your car you walk in and the smells of the huge flower arrangement is beautiful. You take separate elevators to these apartments. The stove is built into the wall, the fridge is nicely covered in wood to make the look very updated. A huge working are for any meal preparation.Big screen Tv's and crystal chandelier. We have not ever stayed her in summer , but the location of air unit may be noisy.You have huge balcony doors with a small table and two chairs outside overlooking the street. One thing I will point out was you are next to the hospital a bit down the street and I have not anywhere I habpve stayed heard such loud sirens as here so if its a busy night and you stay anywhere around the area it may not please you.The hotel also has a nice lounge for evenings which had a wonderful piano player upon entry into it. For the laid back lounge get there early as its small and packed so you may not get a table as we did we had to sit out near the restaurant area. The only other negative thing this past trip that did not please us at all was the timeframe of the Valet parking. For 4 days we called down for our car and not a single person would answer the phone ever! The last day we just went down and gave the guy our ticket and we waited and waited and finally after 15 minutes we asked where our car was? He said oh you have to wait...needless to say with having to catch a flight this was not acceptable so the guy literally had to run down the ramp and accommodate our needs???We finally got our car. Valet this trip gets a 1*, sorry I guess on weekends you maybe need extra people?Other than that it is a perfect place, great updated room, great location and great price for having an apartment style accommodation. The rooms are called La Grande Residence so make sure you book those for the apartment style units.

  • Stayed September 2012, travelled with family
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Helpful?
Thank Orlandoexpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, 12 October 2012
Dear guest,
Thank you for your loyal patronage of The Sutton Place Hotel Vancouver. We are so thrilled to hear that you like our luxurious renovated suite with modern design at the La Grande Residence at The Sutton Place Hotel and our hotel facilities. We are grateful for your valuable feedback and would like to express our sincere regrets for any inconveniences caused during your stay with us. Please be assured that we have not only taken note of your comments but will address them by looking into every detail in improving the service provided by our valet department. We value your business and look forward to welcoming you back to The Sutton Place Hotel Vancouver soon!
Sincerely,
Navid Sariolghalam
Hotel Manager
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English first
Newcastle, New South Wales, Australia
Level 5 Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 10 October 2012

We stayed here for 2 weeks. recommende by a friend (which we were a bit unsure about at first) but upon arrival we had all our fears put to rest. The staff are all super helpful and courteous. Nothing is a problem. The room we had (a 2 bed appt with kitchen,dine,lounge 2 baths etc...) was excellent. The rooms have recently been updated so NO shabby furniture and the beds are supurb. Some people in other reviews complain about the AC noise...these are right near the main beroom......here is a hint. TURN IT OFF at the controls....no problems there at all....but Sutton place could do with a rethink on them......as for amenities....all good. and the bar and food is great (but a little expensive)...try Joeys across the road...much cheaper and just as good. Position is perfect. Robson St is only less than 100 ft fron the fron door (and the good end of Robson st) you can walk to pretty much any part of town on either side - but i would catch a cab or trolly/bus to stanley park....just a little too far for little feet.(dont bother hiring a car)....$9 in a cab will get you anywhere in the city from here....We met some intersting people too...Wife had a good chat with Stephen Spielberg and i bumped into Matt Fewer......yes if you visit the bar at night you are likely to see the odd celeb...but DONT take you camera......its frowned upon in this hotel...(rightly so too)...Great hotel for kids too...good pool area (inside) but no play things for them. Vida spa is very good and staff are friendly, but like all vida spas they are little more than the one down the road....NO real things for kiddies......but you dont need them...everything is at your doorstep here.
we checked out all the other hotels around the area and this won hands down.
Best Points: beds are perfect. rooms spotless. staff helpful and friendly. perfect postion.
Bad Points: breakfast menu is a little ordinary....so we cooked our own or ate out....Price might put a few people off....but well worth it if you want to be in the right spot.

Room Tip: If you want a quite room get one that faces out towards Haro St (back) but you can get the odd siren...
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  • Stayed September 2012, travelled with family
    • Value
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Helpful?
1 Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, Canada
Level 4 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 October 2012

This was our first time staying at the Sutton. It was a nice hotel although the rooms could use a bit of an update considering the cost for one night! And $40 for valet parking is crazy!!
The bed was comfy and they left us chocolate covered strawberries for our anniversary which we thought was a nice touch. Overall was a great stay but wouldn't choose the Sutton again unless it was a deal.

Room Tip: Our room was higher up and facing Robson Street which was really nice as we could somewhat see the o...
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  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
Thank philandmichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, WA
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 October 2012

We've stayed at the Sutton several times in the past, but no more. The A/C noise is very obtrusive, not a small issue when trying to sleep. This simply isn't in the same class as other hotels in the area, although the prices would lead you to think otherwise. Be sure to add to your hotel budget the daily $14.95 and $39 fees for internet use and parking.

  • Stayed October 2012, travelled as a couple
    • Value
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Helpful?
1 Thank waranne119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, 10 October 2012
Dear Guest,
Thank you for your comments on tripadvisor. We are so sorry to learn that you had a disappointed stay. Please accept our apologies that your were disturbed by the A/C noise.
We would like to make your next stay an enjoyable experience, when you do plan on returning please contact me directly and I will be happy to assist with your arrangements here in Vancouver.
Best regards,
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Fareham
Level 4 Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 8 October 2012

This is a superb hotel in central Vancouver. The staff are friendly and helpful especially the concierge who helped us during a very stressful time due to my wife’s luggage (full of clothing for a cruise) being mistakenly taken from the airport. They phoned the airport and airline frequently keeping us informed. Luckily, the person who took the case realised and called the hotel. One of the concierge girls kindly took a taxi and collected it for us. I can’t fault them in any way. We were there for two days prior to the cruise and thoroughly enjoyed it. I cannot comment on the food as we ate (see review on Vancouver restaurants and bars). There is a liquor store and a convenience store within 100 yards of the hotel. If you like shopping the shops in Robson Street are within walking distance. Overall this is a lovely hotel to stay prior to your cruise.

Room Tip: Try not to get a room next to the lift shafts. Though not noticed during the day during the quiet ho...
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  • Stayed September 2012, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank tonyandanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beverly Hills, California
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 October 2012

I love staying in this Hotel. I've stayed many times, and every time I'm in Vancouver, it's a no-brainer. This place just screams class from this moment you enter the doors. There's a reason it's the only 5 star in Vancouver. Every possible thing that you can positively say about a hotel, the Sutton Place has covered. Dining, great Staff, great Rooms. I love this city, and I love this hotel and I can't wait to get back.

  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
Thank Lucas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, 8 October 2012
Dear guest,

Thank you for your kind compliments on our hotel. It is heartening to know that you have a wonderful experience at The Sutton Place Hotel Vancouver. Your kind feedback is very much appreciated. We value your business and look forward to having you here with us on your next trip.
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Miami, Florida
Level 6 Contributor
124 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 5 October 2012

Excellent hote, wish I could give it 4.5 stars. First, the location is fantastic--just a block away from Robson. Second, the staff were all friendly and very helpful. Third, a very nice fitness room (important to me as I like to stay in shape on the road). Fourth, the rooms are very nice and plushly appointed. If I had a minor complaint it was the mattress was too soft and I had a hard time getting a great night sleep--could be something as simple as flipping over the mattress or I am not used to such soft beds (prefer firmer ones)....aside from that, a great stay and I would not hesitate to stay here again.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elchevere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, Manager at Sutton Place Hotel Vancouver, responded to this review, 8 October 2012
Dear guest,

Thank you for your kind compliments of The Sutton Place Hotel Vancouver. It is always a pleasure when our guests enjoy their stay and our hospitality. Thank you for sharing your experience with us. When making your reservations for your future visits, please let us know your preference for a firmer mattress so we can arrange for your future stays. Thank you for your business, we look forward to welcoming you back to The Sutton Place Hotel Vancouver.
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard St, Vancouver, British Columbia V6Z 2K6, Canada
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#20 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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