Stayed a couple of nights here prior to catching a cruise. Checked in around midnight after late flight. Checkin was hassle-free & efficient, we booked and paid for a suite and were upgraded to a two bedroom corner suite.
Our suite was clean, spacious, well equipped, nicely decorated & furnished.
There is nothing we could suggest as an improvement to the accommodation as it had everything. Having three suitcases of cruise clothes can sometimes be problematic but there was an abundance of hanging space in several wardrobes. The kitchen was fully equipped and had two coffee makers with good coffee supplies. Even though we didn't cook anything it was nice to have the option.
The hotel is within walking distance to good shopping, restaurants, etc.
We had buffet breakfast each morning which had a good selection of hot and cold food choices.
Only downside to our stay was dinner one night which was awful. The entree was good but main meals were devoid of all taste. I couldn't eat mine as it was so bland and unappetising. I can't remember now what it was but think it was a pasta of some sort. It's not very often that I leave a plateful of food virtually untouched.
The reception area is very nicely presented and reception staff efficient & courteous. I have read somewhere that the staff can be a little supercilious to those 'not dressed up to the nines' and I do know what they mean. After a very long flight with long stopover in Hong Kong one can arrive looking a little crumpled and worse for wear, particularly at midnight, and being looked up and down with only slightly disguised scrutiny can only add to the jet-lagged confusion and discomfort. Our producing a prestige Amex credit card did assist us in receiving a warmer welcome. No guest should feel this way.
We had some issues debating what should and should not be charged at checkout. After some time it all got resolved but left us with a $10 extra cab-waiting charge as the concierge had already loaded our cab with luggage, oblivious to the somewhat inefficiency of the checkout procedure. It was only a short drive to the cruise terminal.
Although there were minor problems we would not hesitate to stay here again and will definitely return in the future but have dinner in one of the many restaurants near the hotel.
- Official Description (provided by the hotel):
- Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more less
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- Also Known As:
- Sutton Place Vancouver
- Vancouver Sutton Place Hotel