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“First stay in Vancouver” 5 of 5 bubbles
Review of Sutton Place Hotel Vancouver

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Sutton Place Hotel Vancouver
Ranked #29 of 89 Hotels in Vancouver
Certificate of Excellence
Sioux Falls, South Dakota
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“First stay in Vancouver”
5 of 5 bubbles Reviewed 23 June 2014

This was our first visit to the Vancouver area, and I can guarantee it will not be our last! What a charming harbor city! We stayed at the Sutton Place Hotel - conveniently located right in the center of the city, and easily within walking distance from the train station - and to a variety of restaurants, coffee shops & attractions. The room was spacious, beautiful, clean, quiet and being on the 19th floor provided a great vista & view of the bustling city below. The Hotel staff was extremely professional & courteous. Their prompt attention in accommodating our needs was first class! We are already planning another holiday to the Vancouver area again in 2015, and will stay at the Sutton Place Hotel.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Naomi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review, 27 June 2014
Dear Guest,
Thank you for your review. It is so wonderful to learn that you enjoyed your stay. We thank you choosing The Sutton Place Hotel and look forward to welcoming you back in 2015.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,804 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (658)
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Scotland
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

A very impressive and well located hotel right in the centre of Vancouver making it easy to walk in any direction. The perfumed lobby with marble flooring is beautiful and checkin is friendly as are all the staff we met. Didn't eat there as we were rather put off by the renovation work going on. Hope the laminate floor is going to be covered as it is a very poor relation to the marble elsewhere!
The room was beautifully appointed, with lovely fresh bed linen and fluffy towels. The main issue in the room was a lack of sockets for phone charging and even for the coffee maker which had to be moved to the other side of the room - but these are small niggles.
Main issue I have is the ridiculous charge for wifi anywhere in the hotel The tiny little cafe round the corner in Robson Street offers it, as do almost all cafes/bars so why not in a huge hotel like this?

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank norroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review, 27 June 2014
Dear Guest,
Thank you for choosing to stay at The Sutton Place Hotel. We are glad that you had a great experience at our hotel. Please let us know your next stay so we can recommend the room packages that includes wifi. We value your business and look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whistler, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 June 2014

I always love staying at the Sutton, Vancouver not just becasue the hotel is beautiful but because the service is exceptional. The staff really set the standard. I am never disapointed, always leave happy and wanting to come back. Thanks for a lovely experience!
-Erin K.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank erin k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

What a superb hotel! We have stayed here 3 times in the last month and every time it has been wonderful. The staff are friendly, helpful and considerate, nothing is too much trouble for them. The bedrooms are large with a huge bed and lovely bathroom. Superb!

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sally N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
penticton,canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

I have stayed at the sutton 3 times for business in the last month. Every time check in was fast and friendly. The rooms have been different each time but all great. I can't say enough about the valet and the Door men. So friendly, fast and efficient. My daughter and husband loved the pool. The location is amazing! Park the car and walk everywhere!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank apexskishop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
339 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

We stayed here for five nights. Every staff member we dealt with was super friendly and helpful. The room was very large, great bed and a well stocked bathroom. Location is great - tons of restaurants, pubs, stores within four blocks. Loved our stay!

Did not purchase the $16/day for internet. There is a Starbucks opposite the hotel with good wifi as well as a Tim Hortons, McDonalds, a food court and another Starbucks all with wifi just two blocks away. I think at minimum they should offer free wifi in the lobby.

We received an excellent rate through Hotwire.

This will be my go to hotel in Vancouver :) ....

Room Tip: We had a room high up in the front - great view!
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank PeterDCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review, 27 June 2014
Dear Guest,
Thank you for choosing to stay at The Sutton Place Hotel. I am so pleased to learn that you like the location and had a great experience at our hotel. Please check our website or contact our Reservations department, we will be happy to recommend some value-added packages that include wifi/parking etc. Thank you for staying with us, we look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 June 2014 via mobile

The service is always exceptional! Been coming for 15 years and never stay anywhere else. The staff is so friendly and polite. You cannot beat the location. We love all the new changes!!! The rooms are lovely. The pool and the patio is awesome place to hang out.

Stayed June 2014
Helpful?
Thank Craigmyle1037
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#19 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
Reservation Options:
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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