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“Incomparable Service! :o)”

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Sutton Place Hotel Vancouver
Ranked #29 of 89 Hotels in Vancouver
Certificate of Excellence
Whistler, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Incomparable Service! :o)”
Reviewed 2 July 2014

I highly recommend the Sutton Place Hotel Vancouver if you want elegance in the heart of the city. My husband and I have stayed here often and recently I met an old friend there for a 3 day reunion. The Sutton Place does everything well but the main reason we keep returning is the high level of service provided by their excellent staff! Every single employee goes out of their way to make sure your stay is wonderful. I always feel comfortable and like a valuable customer at the Sutton Place and would highly recommend it to anyone! :o)

  • Stayed June 2014, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank cathblue7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review, 7 July 2014
Dear guest,
Thank you for your loyal patronage of The Sutton Place Hotel. We appreciate your compliments for our staff members, who have contributed greatly to our success. We value your business and will be trying our best to provide you with many more enjoyable stays. Thank you and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Langley City, Canada
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 July 2014

Nice hotel, have stayed here numerous times thanks to Groupon. Hotel is nice, service is great .Ambiance is more elderly sophisticated. Great location. Wouldn't stay here if not for groupon as the ambiance feels a little older/stuffier.

  • Stayed October 2013, travelled as a couple
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Helpful?
Thank artsyshell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
294 reviews
216 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 1 July 2014

A nice peaceful atmosphere in the heart of bustling Vancouver. A nice lobby area reasonably welcoming, nice rooms with a good set up, well appointed. Good Breakfast with a great choice of items. Bathrooms slightly on the small side.

  • Stayed June 2014, travelled on business
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    • Location
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Helpful?
Thank Pheephox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 June 2014

If Downtown Vancouver is where you would like to be situated for a few days the sutton suites are well located and nice. They come complete with a living room, comfy bed, kitchen and a balcony. A bit noisy at times with the traffic outside and a bit of noise in hallways. elevators are old and a 'bit of a ride'. Staff was very friendly. Hotel has vallet or self park both at a cost. Given the price and quality of surrounding hotels, I found this one to be a bit over priced for overall appearance and quality of materials.

Room Tip: sutton suites are nice, include: separate living room and kitchen and balcony.
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  • Stayed June 2014, travelled as a couple
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank Caoimhin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, BC
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 June 2014

Hubby & I decided to stay in the city for the evening to celebrate our Anniversary and also because we were attending a concert.
Upon check in we received an upgrade from a Deluxe King room to a Grand Suite and the request for early check in was no problem since I had requested at the time of booking.
(Room #424)
The hotel was renovating the restaurant (which we had not been advised about) but since there was no bothersome noise or debris laying around you would hardly even know it was taking place.
Our room was immaculate upon first viewing and the furnishings were very tasteful. Sort of an old world elegant charm decor. The room itself was also not lacking in space at all as there was ample seating and space in both rooms and also had a huge closet for people with extended stays.There was a wonderful sitting area in the main room with a 50" television and behind the double doors was our spacious and comfortable king bed. Again, another large screened television.
Bathroom was also well appointed with blow dryer, mending kit, shower cap, shampoo, condition, body wash, lotion and even lip balm.
Plenty of towels and robes really topped it off. Even the courtesy umbrella in the closet was a blessing as we needed to use it during our walk down Robson Street during an afternoon sprinkling.
This hotel is top notch and oh so well looked after. Very beautiful decor and close walking distance to everything you could want or need. I wouldn't hesitate to recommend The Sutton Place to anyone wanting to stay in a better than average hotel for the price.
I'm pretty sure you would not be disappointed at all.

Room Tip: The view from our fourth floor room was of an alley, which wasn't the greatest however was very...
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Service
Helpful?
1 Thank CdnTrekkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sooke
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2014

Sutton Place is in a great location, just steps away from Robson Street shopping, excellent restaurants, the art gallery and more. The rooms are beautifully decorated with comfy beds, the public areas are attractive and well-maintained and the service is outstanding. It is our go-to place whenever we stay in Vancouver and I think it represents great value.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincolnshire, United Kingdom
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 30 June 2014 via mobile

Very comfortable hotel handily situated for the city centre.

Our room was clean and comfortable with all the facilities one could want, with one glaring exception, wifi, unless of course you were prepared to pay sill prices.

I can't be sure why, but the more up market the hotel, the more likelihood you are to be charged for wifi. Come on Sutton Place, even McDonalds don't charge, or is it perhaps that most guests are on a corporate visit and their company pay the bill without even checking for these hidden extras?

As part of a touring group we, well, a number of us, felt we were treated like second class citizens when it came to breakfast, tucked away in a windowless conference room and greeted with bare tables, the buffet breakfast was adequate, but nothing like we had been used to in most of the other hotels on our tour. A disappointing end to our last morning in Vancouver.

Stayed June 2014, travelled as a couple
Helpful?
Thank Joseph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard St, Vancouver, British Columbia V6Z 2K6, Canada
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#20 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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