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“Worth a suite for a long stay” 5 of 5 bubbles
Review of Sutton Place Hotel Vancouver

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Sutton Place Hotel Vancouver
Ranked #29 of 89 Hotels in Vancouver
Certificate of Excellence
bcchik
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Worth a suite for a long stay”
5 of 5 bubbles Reviewed 13 July 2014

The service at The Sutton Place is high-end. The fitness facility is wonderful. There is a cafe, spa, and restaurant in the hotel. The location is perfect for shopping, business, and to access Stanley Park. The only thing I can say that isn't entirely positive has almost no bearing on the stay - the suite itself was built with mediocre material (laminate countertops, an apartment sized bathtub). The decor and furnishings were better. The suites are basically one-bedroom apartments, including a fully equipped kitchen, so a person could maintain a normal routine for a long stay and not feel like they're living in a hotel room.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank bcchik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,803 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (658)
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English first
London, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 13 July 2014

Please be extra cautious. Their wi-fi is not secure. My bank account was hacked and despite contacting them immediately upon my return to the UK and although I was reassured by Lena that someone would contact me back, to date no one has called me or emailed me for an update. I will put aside the fact that I was waiting for 15mins to get my room upon check in, despite arriving at 4pm. On a positive note, location is great and their concierge staff fantastic. Cleanliness could be better (I had two rooms on the 21st floor and both windows were quite dirty). I stayed there from the 22nd to 26th of June. All details are available to the hotel. Thanks, Georgios

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank GEORGIOS44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review, 30 July 2014
Dear Guest,
Thank you for choosing to stay at The Sutton Place Hotel. Please contact us so our Front Desk Manager or Accounting department can investigate further regarding your concern. We look forward to hearing from you.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 12 July 2014

After reading the "Reviews" I expected more. Once they added a roll-away bed, there was no room to walk around. Our room looked onto the back of buildings with garbage, etc. The hotel is definitely showing it's age and internet is $16/day. The staff was friendly and the rooms were clean. For the money, I'd definitely stay elsewhere.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Vesver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navid S, General Manager at Sutton Place Hotel Vancouver, responded to this review, 30 July 2014
Dear Guest,
Thank you for choosing to stay at The Sutton Place Hotel. For your next visit, you may wish to consider our guestroom with 2 queen beds or our Executive/Grand Suite with sofabed. Some of our suites at La Grande Residence also have double sofa beds. We also offer value-added hotel package with compliment internet. Please visit our website or contact our Reservations department with your reservations requests. We value your business and look forward to have the opportunity to welcome you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
holiday village red sea
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 11 July 2014 via mobile

This is my first trip to Canada from the U.K. and this hotel was recommended to me by a friend.
The welcome, the staff and the room were all much better than I expected and the bed was the most comfortable I have ever slept in.
If only all hotels were like this.
A wonderful stay in a wonderful city, thank you for having me

Stayed July 2014
Helpful?
1 Thank plymouthontour2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nanaimo, Canada
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

The Sutton is a nice hotel with great service and comfortable surroundings, but the best thing for me is the location. Just a half block off of Robson Street, it is central to just about everything Downtown Vancouver has to offer. We checked in, went shopping, came back to get changed, went for dinner, one more trip back to the hotel and then off to a concert. After the concert we went to a pub and then back to the hotel. All of this was in walking distance. Love staying at the Sutton.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ISLANDIZZY64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 July 2014

Stayed here for 10 nights. Overall very impressed with this hotel and would stay there again. Good location about 10-15minutes walk to Canada place. Breakfast is excellent and well price (about $18 for the buffet). Concierge staff were vey helpful arrange tours, taxis. The only drawback is that it does not provide free WiFi but the price was about $80 (Canadian) for the 10 days so not expensive. Also across the road a couple of very good restaurants.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Trevor N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 July 2014

I can't say enough nice things about this hotel. Upon arriving in a cab from the airport our adventure began. The bell hop met us at the cab, took our bags and led us to the front desk. Check in was a breeze. The room was a suite with a full kitchen, a full size refrigerator and it was all as clean as a whistle. You won't be sorry if you stay here when you are in Vancouver.

Room Tip: This is an newly renovated hotel. The rooms are quiet and free from noise. We went with three other...
See more room tips
  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Willie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#19 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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