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“Excellent service, great downtown location”

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Sutton Place Hotel Vancouver
Ranked #28 of 89 Hotels in Vancouver
Certificate of Excellence
London, United Kingdom
Level Contributor
130 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Excellent service, great downtown location”
5 of 5 bubbles Reviewed 29 September 2009

We were on honeymoon and staying in another hotel in Vancouver, which turned out to be awful. We called the Sutton Place at short notice as we wanted to move, and they were very accommodating. We took a suite, which had a balcony with a great view out to the bay.

The room was very spacious, with a living and dining area, separate kitchen, bathroom and bedroom. There was a large television and it was very comfortable. One evening we took room service and watched a film on the couch, and it really was a home away from home. The kitchen was fairly well equipped, and you could have cooked a meal with ease. The bathroom was large and very clean, and the bedroom was peaceful and the bed was very comfortable.

One evening we went for drinks in the Gerard Lounge, and decided to stay in there for dinner. It was so cosy in there, with a real fire crackling away. It was fairly busy, but the staff were still attentive and the food was excellent, as were the cocktails.

The location is great, as you are not too far from the waterfront, and also you have everything on your doorstep. We were able to walk to most places that we wanted to see.

We will definitely return to the Sutton Place when we are back in Vancouver.

  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maidenvoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,837 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
London, United Kingdom
Level Contributor
92 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 bubbles Reviewed 24 September 2009

The Sutton Place in Vancouver is an excellent hotel with all the facilites you expect. Decent rooms (though a bit dated in decor), comfortable and good service. The rooms had a safe, minibar, flat TV etc. However, I cant understand what makes this a 5*. To me it had the same sort of facilites as mosyt of the 4* hotels I have visited.

The location is excellent. Perfect for great restaurants and shops. Also a good place to start a nice downtown sightseeing trip.

  • Stayed September 2009, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank ThisGuyLovesTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 21 September 2009

Booked through Hotwire for pre-cruise night. Honeymoon for son. Called the hotel direct(twice) and told them it was his honeymoon and was assured that this had been notated and that a kingsized bed would be reserved. Upon their arrival, they were treated rudely and told that there would be a large upgrade fee if they did not want a room with two single beds. He paid the fee and they got a very standard room, not at all what you would expect of a 5 star hotel. Breakfast the next morning was expensive and not enjoyed. The post-cruise night was booked through Hotwire also. It was a 4 star, the Metropolitan, and everything about it was much nicer than Sutton Place. The room with a kingsized be was very nice and the people were friendly.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yellowrose52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Loveland, Colorado
Level Contributor
168 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
4 of 5 bubbles Reviewed 21 September 2009

My wife and I stayed at the Sutton Place Hotel September 7 & 8, 2009 for a pre-cruise visit to Vancouver, B.C.
The staff was friendly and the room was very clean and comfortable. The location is excellent, just a couple blocks from Robson St. and you can easily walk down to Canada Place and back. The Thai restaurant across the street was very good as well.
The restaurant in the hotel itself served an excellent breakfast with attentive and friendly service.
We used the Vancouver Trolley Company "Hop On Hop Off" Trolley which we found expensive and not very accesable. You would wait at the Trolley stop and when it arrived it would be full so you had to wait another 15-20 minutes hoping that the next trolley had room. This wasted a lot of time. A taxi to Stanley Park and/or Grandville Island would have been faster.
The Sutton Place however, is an excellent choice.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank snowtrooperone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chapel Hill, North Carolina
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 September 2009

Best staff of any hotel we've ever been to! The concierge was amazing -- he even chased me down the street to correct some information another person gave me, so I wouldn't be inconvenienced. The bell staff was also fantastic -- friendly and very accommodating! We stayed at 3 Fairmont hotels on this trip (Victoria, Jasper, & Banff), and the staff at the Sutton Place were far better -- friendlier, more helpful, more pleasant, acted like they really wanted us to be comfortable and have a good time! I highly recommend this hotel!

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank UNCCHtravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parksville, B.C.
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 bubbles Reviewed 21 September 2009

My wife and I stayed one night at the Sutton Place Hotel in Vancouver. We actually had an excellent experience. We booked through the hotel's website and selected an Executive Suite, rather than the regular room, as the price difference was negligible. The suite consisted of 2 rooms, with the bedroom separated from the main area. Each room featured an enormous flatscreen TV, and nice appointments. The bathroom had lots of room, a separate tub and shower.

We were there to meet with friends attending a conference at the hotel. They were staying in the Residence side, in a two bedroom unit. They found that our room was actually nicer than theirs. They had stayed previously at the hotel in a regular room, and pronounced ours to be a substantial step upwards.

The location of the hotel is ideal, we were able to walk anywhere in the downtown area with little effort. We had breakfast there as well, and it was the typical hotel buffet, not bad, though fairly expensive for what we got. The service from the desk and concierge was very good.

I would definitely recommend this hotel, provided you can get an upgraded room.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hazley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
55 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 18 September 2009

I stayed for one night having taken a gamble with Hotwire. I could not have been happier with the outcome. I had a nice room on the 20th floor with a king sized bed and flat screen TV. The bath wasn't very comfortable as it has a vertical back. Bathroom amenities were by Gilcrest and Soames and were all packaged in sensible bottles with wide brims- not the usual hotel offerings where you have to squeeze for ages to get out a small blob and so much is wasted. There were also bath bombs and salts on offer for sale. Check in was efficient and courteous- no mention of the fact that I was paying a low rate. I stayed in five different hotels that week and the Sutton Place was the only which offered turn down service (and the chamber maid was very friendly as well). It was also the only one which did not offer free internet but I didn't really mind paying the access fee. If I had paid the rack rate I would probably have felt differently. I didn't try out any of the restaurants or the spa which is located on the mezzanine floor of the residence block so a bit of a trek for hotel guests. The decor is elegant. I am told that the hotel is a bit of a haunt for celebrities but the clientele was more cruise ship during my visit. The location near Robson Street is great and there is a supermarket across the road from the hotel. It was a nice conclusion to my BC trip and I look forward to returning.

  • Stayed September 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank frequentflyerLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#19 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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