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“Exceptional service/people made the difference” 5 of 5 bubbles
Review of Sutton Place Hotel Vancouver

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Sutton Place Hotel Vancouver
Ranked #29 of 89 Hotels in Vancouver
Certificate of Excellence
Leeds, England
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Exceptional service/people made the difference”
5 of 5 bubbles Reviewed 21 November 2009

This is a good standard hotel, where we benefited from an upgrade to a large flat like suite which had 2 bedrooms, a kitchenette and living room + 2 bathrooms, with small balcony to sit on. Good location and facilities, including a pool you can swim in, rather than pose by.

What made it for us was the quality of the people - very friendly and knowledgeable. Nothing was too much and everything done with a small. It would have been a safe 4* otherwise.

  • Stayed September 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PYtips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (658)
Date | Rating
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  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
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English first
winnipeg
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 19 November 2009

I had occasion to stay recently and was disappointed for three reasons. The room we were initially given was noisy because of its proximity to the elevator. The front desk insisted it was the wind and only when we insisted did they offer to move us. The bellman they sent up was pushy, unprofessional and clearly only interested in helping us move rooms to receive a tip. Second they charge $15 / day for wireless internet when its free across the street at a corner coffee shop and everywhere else I went in Vancouver. When I discussed this with their business manager he said they charge because they are the only 5 star hotel in Vancouver. The illogic was astounding. Finally in the move between room a valuable document I had was misplaced and they did very little to help me recover it even though I implored their assistance. This is a mediocre hotel at best. I've had better service at a Super 8. Oh ... they have clean rooms and are well located. Just don't expect much service.

  • Stayed November 2009, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank travelalotWinnipeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dallas
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 11 November 2009

This is one of the best appointed and well located hotels in the city. It also has exceptionally good service. My only gripe was that the heat was turned on yet in the hotel even though the outdoor temperatures were no higher than 65 F.

Stayed October 2009, travelled as a couple
Helpful?
Thank cuisinsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 8 November 2009

I stayed at the Sutton Place for 3 nights when attending a conference at the nearby Sheraton Walll Center.
This is a really god otion to stay the Hotel is a 5 star but you paid a reasonable price and it deserves all the money you spend: confortable and cosy rooms, high standards of quality in service. Excelent location in downtown Vancouver with all nice spots around. Try the Crocodile a french restaurant just beside the Hotel and the Market Place to buy fruit and yogur for breakfast or for a light meal.
Excelent option!!!

  • Stayed October 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank clara50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 November 2009

We stayed in the Sutton Place residence for 4 days and really enjoyed it, although I would not give it 5 stars but 4 1/2. The people at the reception were very nice, even if we reserved on Hotwire (and got a great deal).

The location is perfect, at the corner of Robson with stores and restaurants open late.
We had a one bedroom apartment and the size was just perfect for 3 people. We had a kitchen with a fridge, a microwave, a range, a toaster, a coffee machine, and a dishwashing machine. Plus dishes, glasses, pots and pan, coffee, dishwashing liquid... The only thing missing is the food and there's a grocery store (IGA) on the other side of the street! We only used the kitchen for breakfast but you could cook entire meals if you wished to.

There is a table with 4 chairs in one corner of the living room plus a sofa bed and a big chair and a HUGE flat screen TV and a DVD player, plus a desk. The bedroom also has a (small) flatscreen TV and a DVD player. We had a complimentary newspaper every morning and the housekeepers were very nice, even starting the dishwasher when most of the dished were soiled.

I only have a few negative comments: The (King) bed was not very confortable, the temperature at the pool and in the corridors was very cold and access to Internet is expensive . Speaking of Internet, make sure that your antivirus is up to date as there was almost 900 intruder attempts when we were connected to the hotel network...

I would go back to the Sutton Place without any hesitation.

  • Stayed November 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MontrealMichelle13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bellingham, WA
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 25 October 2009

This hotels location is fantastic for seeing shows or shopping in Vancouver. The service was excellent and friendly. Hotel room was very clean and offered a great view of the city. However the mattress was about the most uncomfortable I have ever slept on. I expect a high quality bed and bedding when staying in a 5 star hotel, (even the Raddison has sleep number beds) As with other reviews I agree that this was a bit of a stretch on the 5 star rating. If the bed was better I would not hesitate to rate it a high 4. Parking is very expensive but parking anywhere in downtown Vancouver is. Would stay here again if the price was right.

  • Stayed August 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bigdog1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 16 October 2009

We stayed at Sutton Place for one day following an Alaskan cruise. We had never been in Vancouver before and were excited to spend a day in the city. Sutton Place came highly recommended and did not disappoint.

We took a taxi over very early in the morning and were greeted warmly. They took our luggage, provided us with maps and recommendations for the day, and told us that our room would be ready early afternoon. We bought a day pass on one of the hop-on-hop-off busses and took off.

After spending a few hours at Granville Island and then lunch in Stanley Park we went back to our lovely, comfortable room for a late afternoon nap before dinner. After a refreshing nap, we simply walked out from our hotel and found a fun, trendy restaurant for dinner - Cactus Club Cafe - within walking distance.

The room was not overly large but lovely and very comfortable. What really set the place apart was the exquisite level of service. Every single employee we dealt with went above and beyond our expectations in not only meeting our needs, but doing so in a friendly, helpful, professional way. Taxi's were readily available when we, sadly, had to leave for a 6 a.m. flight the next morning.

  • Stayed July 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kz2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sutton Place Hotel Vancouver

Property: Sutton Place Hotel Vancouver
Address: 845 Burrard Street, Vancouver, British Columbia V6Z 2K6, Canada
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Vancouver
#19 Luxury Hotel in Vancouver
#23 Business Hotel in Vancouver
#24 Family Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sutton Place Hotel Vancouver 4.5*
Number of rooms: 397
Official Description (provided by the hotel):
Few hotels can rival the elegance, European charm and hospitality of The Sutton Place Hotel. One of Vancouver's most beautiful boutique hotels, situated in the heart of downtown Vancouver. The spectacular setting allows guests to experience exceptional service and all the needed amenities within the cosmopolitan ambiance of the city set against a majestic backdrop of mountains and sea. ... more   less 
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Also Known As:
Sutton Place Vancouver
Vancouver Sutton Place Hotel

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