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The Listel Hotel Vancouver
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Reviews (2,433)
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2,103 - 2,108 of 2,434 reviews
Reviewed 1 April 2011

The Listel is first of all NOT a corporate cookie-cutter venue. It's a thoughtfully designed boutique hotel on the best shopping street in Vancouver (Robsen) with a fabulous restaurant featuring live jazz and a great chef. The hotel has a most unusual arrangement with local art galleries and museums and features an art floor graced with Pacific Northwest native art. You'll find original masks, prints, carvings in the hallways and in your room and suites. The staff is obviously happy to be working there and their enthusiasm is evident. The Listel is highly recommended with distinction.

Room Tip: Ask for a room or suite on the art floor.
Stayed: March 2011, travelled on business
Thank lynnrosen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2011

An arty bijou hotel in a city of huge hotels. Well located in the heart of it all. A chic, boutique hotel....aiming at the couples market, but perfectly placed for the independent, shopping, culturally- interested traveller. The staff gave me the impression that they loved the place and welcomed their guests with gusto.

  • Stayed: March 2011, travelled solo
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Thank MaryWestCork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2011

I got this hotel reservation through hotwire as 4 star hotel...
I am disappointed as I was expecting 4 star and landed up in this hotel.

Hotel is 3 star... its good as 3 star... service is good.

Found that Fitness center is under renovation and front desk suggested to use fitness center 2 blocks away from the hotel.

  • Stayed: March 2011, travelled on business
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1  Thank HolySoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tsawwassen-Jim, General Manager at The Listel Hotel Vancouver, responded to this reviewResponded 29 March 2011

Hello thanks for your review. Hotel ratings are difficult to navigate in the post-Internet world. Pre-Internet it was pretty straight-forward, there were two major players in the game AAA and Mobile. The criteria were clearly defined and I think most people had a good idea of what to expect given the hotels' rating.

Things have changed now, on a couple of fronts, most positively many hotels have re-thought what a hotel should be, in the old ratings world if you wanted to have a particular rating you had to conform to the standard IE mirrors had to be hung a specific height from the floor, bedside tables had to be a specific size or shape or whatever... it really “beiged out" the industry. Today there are many design friendly hotels like ours, we don’t necessarily fit those traditional molds, but we do offer (in my opinion) interesting venues with personable service.

The other change that’s gone along with this new thinking… or more probably what’s pushed it, is the Internet; guests can literally look at what they’re buying in advance, they can easily communicate with the hotels management and most importantly they can read about past guests’ experiences with the hotel. So the long and the short of it, in my opinion, is don’t worry about how many stars or diamonds or happy faces or widgets or whatever a hotel receives from some unregulated organization, look at its website to find out if the services and the location suit your needs, then check it out on TripAdvisor and see what others are saying.

Also, regarding the fitness centre, it was closed for week to undergo a renovation, during that time we organized complimentary use of the Steve Nash Fitness Centre a couple of blocks from the hotel.

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Reviewed 27 March 2011

Stayed her for one night using a Groupon, so we got a decent rate of $130 which included parking and $25 dining credit. Taxes were extra so we paid an extra $30 bucks. $160 in total for one night. Now the pros and cons-
Pros- good location, service oriented staff, food at the restaurant was great but remember it is a bit fancy so $25 didnt get you much, valet parking with a nice treat in the vehicle (however cookies were a bit stale) and pretty clean hotel overall.
Cons- bed was uncomfortable (felt like I was staying at a 2.5* hotel), smaller rooms, washrooms were kind of outdated, no fridge, no complimentary bottled water in room, fitness centre was closed (they did offer steve Nash passes).
ln the end, I would pick another hotel next time staying downtown.

  • Stayed: March 2011
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1  Thank nuck4life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tsawwassen-Jim, General Manager at The Listel Hotel Vancouver, responded to this reviewResponded 28 March 2011

Thanks for staying with us and for taking the time to offer your opinion on us. I'm glad you liked the location, service, restaurant, overall cleanliness and valet (the cookies are baked fresh in our kitchen a couple of times a week). That said, I'm sorry that you didn't find our beds to your liking, I'm finding that bed comfort is a very personal issue, we have invested in some extra soft mattress toppers for those who like a very soft mattress, and in bed boards for those who like a very firm mattress, if you let us know what it is about the bed you don't like we can usually resolve it. With regards to bottled water... this is Vancouver! The water coming out of our taps is better quality than you'll find in any commercially produced bottle of water. Our drinking water is from rainfall and snow melt collected within 600 square kilometres of pristine wilderness watersheds in the mountains just north of the city and is considered some of the best drinking water in the world. Ordering bottled water in Vancouver is the equivalent of ordering a Bud Light in Munich during Oktoberfest! (sorry about the rant) By the way our remodeled fitness centre is now open following its renovation.

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Reviewed 18 March 2011

We found a deal for the Listel on Groupon so we got a great rate. However, we were surpised that although we had prepaid for our room, we ended up paying almost $150 for taxes and parking when we were checking out. (This did not include any room service or internet charges). The location is perfect, it's located on Robson in the midst of a ton of shopping and restaurants. It's also a 7-10 minute walk to Granville Street, where you can catch the bus to Granville Island.

The room was average. My main complaint was the air conditioning/heating unit was VERY loud! It disrupted our sleep all night.

Overall, for the price we paid, it was a really good deal and I would definitely stay there again.

  • Stayed: March 2011, travelled as a couple
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Thank travelbirds0809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tsawwassen-Jim, General Manager at The Listel Hotel Vancouver, responded to this reviewResponded 21 March 2011

Thank you for reviewing our hotel. I'm sorry but I can't really speak to the dollar amount of the taxes paid as I don't know the total of what was purchased. I can tell you that GroupOn does not include taxes in the items that they sell, taxes are collected by the merchant, I believe that's noted on their site and during the purchase process. As far as tax rates go, in BC we currently pay a 12% HST (Harmonized Sales Tax) on virtually everything purchased in the province. As well, on hotel rooms and parking there are several other layers of tax, to be specific on hotel rooms the total tax rate is 15.74% and on parking in the City of Vancouver the total tax rate is 35.5% - yes that's correct 35.5%! To be fair the majority of the tax collected on parking goes to funding for the regional transit system if that makes it any more palatable t o you.

Thanks again,

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