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The Listel Hotel Vancouver
Ranked #25 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersPlatinum level
calgary, ab
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Beware!”
Reviewed 25 September 2008

Upon check-out I discovered I was being charged $200.00 for smoking in my room! Although I had not smoked in the room and all the front desk staff admitted they had seen me going in and out to smoke, they would not reverse the charges. I had 3 different staff members come to the room and all admitted that there was absolutely no evidence of smoking in the room, they would not reverse the charge. They said they had to spray the room the day before and for that there was a 200.00 fee. No-one approached me about it at the time...they waited until I was checking out to inform me of the charges..had they informed me the day of the so called infraction...I would have gone to another hotel, they chose to wait until I was checking out and had no time to make an issue of the matter, and because I cannot prove what I did not do, I have absolutely no recourse. Be careful!

  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank roryCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Nevada City
Level Contributor
124 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 12 September 2008

It's a pleasant enough, if an expensive hotel. but they tried to charge > $7/day additional for "facilities charge" - not mentioned on web site or at check in, only on a paper note hidden in the key-card envelope. Also another $3/day for "destination marketing fee". in other words the room rate they quote you is increased WITHOUT YOUR AGREEMENT, by $10/day - so you need to get their agreement to waive these fees ahead of time, otherwise you will be informed they are MANDATORY.
Turns out "facilities charge" is for unlimited LD calls in Canada (we don't know anyone in Canada), 20 pages of fax/day (haven't sent a fax in years!) and unlimited internet (didn't have a computer with me).
Parking is an extra $24/day, you can't self park.
Breakfast in the room is $18, plus $2.5 delivery charge, plus GST, tip NOT INCLUDED (their Capitals) - so breakfast for 2 in the room runs $50.
The tea left in the room is undrinkable Nestea Orange Pekoe, so take your own tea bags!

  • Liked — Location
  • Disliked — Cheating on room rates
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobbNevadaCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JimMockford, General Manager at The Listel Hotel Vancouver, responded to this review, 30 September 2008
All fees and prices are listed on the hotel's website and on any other sites that the hotel has the ability to affect. When confirming a room on the hotel's site the exact amount of money per night charged including the room rate and any taxes or fees is shown prior to the booking's completion, this amount is then restated in the confirmation sent to each guest. A card is inserted into the key envelope at check-in reminding guests that they will not pay additional for Long Distance calls to Canada or the USA, faxing worldwide, Internet use (wired or wireless) or photocopying... We specifically went with this system to eliminate "hidden costs" and it works well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 September 2008

We checked in very late with no problem. They were helpful and friendly which was especially nice when we were tired and needed rest! The Listel is attractive and funky with art suprising you around every corner. Even the luggage cart was sculpted metal.

Price was high, but maybe not compared to other hotels in the area. There wasn't much there that wasn't expensive.

Our room was great - comfortable, clean, terrific view, and a "balcony" big enough for a party!! We loved it. It was also in an ideal location to grab food at midnight when we arrived and again in the morning before we had to take off.

By the way, we were leaving for a cruise and one of the staff took it up on himself to confirm our boarding pier without us even asking him to. It was extremely thoughtful and a big help to us!

  • Stayed August 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Supertramping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mamanna
1 review
Reviewed 3 September 2008

We have stayed twice at the Listel Hotel on Robson St. and will stay there every time we go to Vancouver. It's lovely, has great art, a wonderful staff, nice sized rooms with great amenities and a good restaurant bar. The prices are very reasonable for the locale.
We've recommended the Listel to friends who've come back raving about the place.
It's wonderfully located for biking and walking around Stanley Park, the restaurants nearby are diverse and the shopping is, of course, quite good.
Love the Listel!

Helpful?
Thank mamanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 August 2008

We stayed at the Listel Hotel in Vancouver in early August. It was a joy to stay there. The art gallery theme extended to the bedrooms which were well appointed. The staff were helpful. Free internet access and telephone calls to the US and Canada were provided for three hours a day. The O'Doul's Restaurant and Bar downstairs served excellent food for breakfast, lunch and dinner. The location was convenient and we would certainly recommend this small hotel to anyone visiting Vancouver.

Stayed August 2008
Helpful?
Thank GwennyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
srqtraveler_8
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2008

We checked in late and were given a simple room on the second floor of the building. The location is excellent, as there is shopping and even a whole foods market nearby. The bed was not comfortable and was extremely hard. We called the front desk at 8:00 AM and inquired about having some laundry done. They instructed us to place the laundry bag outside our door and they would retrieve it withing a half hour, send it out and it would be ready by 5PM. We checked and the bag was picked up in short order. At 5PM we checked with the front desk to see the status of our order. The gentleman said he had just delivered all the laundry that came back that day. He went back behind the desk and found the laundry bag sitting in a closet. Was given directions for a laundry 3 blocks away if I wanted to take it myself. We were there to take a cruise and had to check out the next day, so we had to take our dirty laundry with us. I expected better service at a hotel in this price range. Another beef: the elevator carpets looked as if they had weeks of lint and dirt and were never cleaned. Not a first rate hotel. I like to stay somewhere that gives great service and is clean and comfortable. The rest of the family stayed at the Comfort Inn and they seemed to receive much better value for their money.

Stayed August 2008
Helpful?
1 Thank srqtraveler_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, England
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 August 2008

We have just arrived back from a holiday in Canada that included a stay at the Listel. I must admit I thought the decor was dated for what is billed as a trendy boutique hotel, however the location is great & the rooms are clean & quiet. The front service especially from Anita was excellent. She took on a problem we had with a double booking and persued it where we had failed. She has conatcted us when promised and even though we are back home she is still working to resolve it.

  • Liked — Location
  • Disliked — Decor
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank bn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Listel Hotel Vancouver

Property: The Listel Hotel Vancouver
Address: 1300 Robson St, Vancouver, British Columbia V6E 1C5, Canada
Region: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Green Hotel in Vancouver
#21 Business Hotel in Vancouver
#24 Romantic Hotel in Vancouver
#26 Family Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Listel Hotel Vancouver 3.5*
Number of rooms: 129
Official Description (provided by the hotel):
The Listel Hotel, Vancouver is located on city's most vibrant shopping and dining street. It is also known as "Vancouver's most art-full" and eco-friendly hotel. The property features original and limited artwork throughout the 129 guest rooms and public areas. It also boasts two award-winning and popular restaurants - Forage and Timber. ... more   less 
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Also Known As:
The Listel Vancouver Hotel Vancouver

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