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“great hotel, exceptional service!”

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The Westin Grand, Vancouver
Ranked #31 of 92 Hotels in Vancouver
Certificate of Excellence
Brampton, Canada
Level 6 Contributor
148 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
“great hotel, exceptional service!”
Reviewed 6 September 2011

We enjoyed our stay at the Westin Grand in Vancouver. This hotel in located on trendy Robson street in the downtown area. Pretty much anything downtown is within walking distance. We walked to Stanley Park as well, which was a good distance but still a pleasant walk. The hotel consierge Lisa made our stay extra special, as she was most helpful with tips on dining, tourist attractions etc. The room was spacious and comfortable, the rooftop pool and hot tub relaxing and tastefully located. The service at this hotel was great, and I would highly reccommend the Westin Grand.

Room Tip: room was comfortable with a great view!
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank kim n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,749 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (421)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
San Francisco, California
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 September 2011

The location of this hotel is perfect for those who want to be close to the heart of downtown Vancouver. It is right on Robson St. and walking distance to other major sites.
We were in a 1 BR suite which was spacious enough for 2 people. Bed was very comfortable and the bathroom size was good as well. The only thing I noticed is that it takes so long for the elevators to reach your floor especially when it's check-out time but other times of the day was okay.

We loved Vancouver and will defnitely stay at this hotel again!

Room Tip: If you are a Starwod member, their Cash & Points option is great!!!
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  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Medici58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Forest Hills, New York
Level 6 Contributor
102 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 29 August 2011

My husband and I visited Vancouver for 3 days to attend his cousin's wedding. This is the perfect hotel if you prefer to walk to some of Vancouver's main attractions. We rented a bike from Spokes (corner of Denman and West Georgia) and biked around Stanley Park (currently #1 in the list of must-see things in tripadvisor.com).
The hotel itself is smaller than its sister hotel, Westin Bayshore but what it lacks in size, it makes up for with its central location. The buffet breakfast is good [lives up to the Westin standard]. We would return to Westin Grand should we find ourselves in the beautiful city of Vancouver again!

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Grace0904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Grand, Vancouver, responded to this review, 26 September 2011
Dear Grace0904,

Thank you for staying with us and sharing such a glowing review. We’re so glad you enjoyed your stay, and it’s wonderful to see that you and your husband were able to take advantage of our location and the activities Vancouver has to offer. We hope it’s not long before you’re able to make another trip to Vancouver!

Best Regards,
The Westin Grand Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
Reviewed 27 August 2011

This location was great. Once we parked the car we didn't see it till we checked out.

This Trip to Vancouver was our "unofficial" honeymoon, as we wanted to do Europe but were unable to go till Sept, so we decide to a short get away to Vancouver for a week.

At the Westin we got a mountain view junior suite, the room included a sitting area and a separate room. It also included fridge/microwave/dishwasher/bar sink all nicely hidden away. The room was fairly large. The only thing was there wasn't much of a mountain view. You could see the mountain behind a bunch of buildings but that's about it. Besides that the room was clean and looked fairly up to date.

The service at ths hotel is honestly the best I have seen during our travels. The service that stands out the most was from Lisa the head concierge. She went way above and beyond our expectations. This was our first time in Vancouver, so we were not to sure on a few things. She gave us tips on where to go when to go, where to go for drinks where to go eat. Helped us plan our route and stay in Whistler. And while we were in Whistler we even called her to book a trip to Victoria, she arranged our trip and had us pick up from our hotel even though it was not a Westin. (it was unfortunately that the Westin was all booked for our final weekend in Vancover)

And lastly we were pleasantly surprised to come back from dinner on our first night in Vancouver to some goodies and a wonderful card in our room. Lisa and the Staff at Westin thanks for making our trip to Vancouver amazing. We loved it and we'll be back.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank AM-PM-2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 August 2011

We had a wonderful stay there the night of Aug 19th. We booked the deluxe suite on the 31st floor and LOVED every moment of it! We had an issue with the vanity mirror not lighting, and we told front desk and they assured us that it would be fixed, and it wasn't. There were also fresh red wine spills on the carpet in the living room (we could tell as they were wet from what we assume the housekeepers sprayed stain remover on it) the view overlooking BC place, and the surrounding area were breathtaking to say the least! The beds were super comfy and the bathroom was amazing! (except the water pressure fluctuated when using both of the shower heads). Great stay and would love to stay there again!!

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xanderkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Grand, Vancouver, responded to this review, 26 August 2011
Dear Xanderkat,

Thank you for sharing your review! We are delighted that you had such a wonderful stay. The views from our 31st floor certainly are amazing. Please do accept our apologies for the housekeeping oversight. We look forward to welcoming you back again soon!

Best regards,
The Westin Grand Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 August 2011

Great deal on double suite included free buffet breakfast and wi-fi and third night free. Suite came with refrigerator, microwave oven and dishes and flat wear and even a dish washer.
Staff at breakfast was phenomenal and would do anything to accommodate us. Food was exceptional especially the breakfast breads and homemade jams.
Major issue which we were told is being addressed is the card access system for the two elevators. Most of the time the card readers were not working well. Had to replace cards and saw other guests and even management having issues. We were told that a new system was being installed in the near future.
Surprisingly the hotel's only "restaurant" did not offer a full dinner menu but we were able to order off the more extensive in-room dining menu. This was not really critical since there were dozens of restaurants within walking distance offering a huge variety of menus and prices.
I strongly recommend Japadog ( super great take on hotdogs including desert versions), Noodle Box for delicious asian fare.
There is a supermarket adjacent to hotel so that you can restock your refrigerator.

Self parking available at a price but parking spaces and access is very tight.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank shamu-architect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, Manager at The Westin Grand, Vancouver, responded to this review, 26 August 2011
Dear shamu-architect,

Thank you for taking the time to share your review! We are glad to have welcomed your family on your vacation. We truly appreciate the kind words about our restaurant associates and will be sure to share them with the team. Also we are happy to let you know that we now offer a full set dinner menu that you can enjoy on your next visit. Please accept our apologies again for your troubles with the elevator key card scanner, this indeed will be fixed shortly. Thank you again for staying with us, and we hope to welcome your family back again very soon!

Best regards,
The Westin Grand Guest Experience Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, Canada
Level 5 Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 August 2011

We booked a corner room using our BCAA/AAA membership. The rate was very good for a downtown hotel and beat most others in this category. There was another advantage in that no prepaid fees were required.

Frankly, I'm at a loss to understand the negative ratings about the slow elevators and the corner rooms. I've stayed in smaller properties with more elevators and have stood in the elevator lobby for great lengths of time while full cars came and went. We didn't experience any overly long delays. If time is an issue for you and you are worried about the elevators, then my suggestion is to leave a little earlier.

I've read comments about the corner rooms being inadequate. We found that far from the case. It had everything we needed including a great view. The bed was comfortable, the layout was great, the bathroom had both a tub and shower and there was a safe for our valuables. While the kitchenette had the essentials to warm up a meal, remember it isn't a full kitchen so don't expect to make a gourmet meal. The dishwasher was a nice surprise.

There are many restaurants nearby. There is also an IGA supermarket right on the corner. You don't need to go far to meet all your daily needs.

We also experienced a great example of customer service. We missed checking one of the closets and we left my wife's leather jacket. As soon as we got home, she called. It was in the mail to us the next day and arrived a day later. Thank you Imelda in housekeeping for your honesty and thank you to Lost and Found for expediting the return.

All in all this hotel deserves a good look if you want good customer service, want to be close to good food and beverage or just want to unwind and enjoy the view.

Room Tip: Ask for high up with a view to the west.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank OneOldSage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Grand, Vancouver

Property: The Westin Grand, Vancouver
Address: 433 Robson Street, Vancouver, British Columbia V6B 6L9, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Vancouver
#24 Business Hotel in Vancouver
#26 Romantic Hotel in Vancouver
#32 Family Hotel in Vancouver
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Grand, Vancouver 4*
Number of rooms: 206
Official Description (provided by the hotel):
Newly Renovated and located in the heart of one of British Columbia's most exciting cities, the all-suite Westin Grand, Vancouver boasts easy access to all of the city's best shopping, restaurants and attractions. ... more   less 
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Also Known As:
Westin Grand Vancouver Hotel Vancouver
Westin Vancouver
Vancouver Westin

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