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“Favorite hotel in Vancouver”

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The Westin Grand, Vancouver
Ranked #30 of 92 Hotels in Vancouver
Certificate of Excellence
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Favorite hotel in Vancouver”
Reviewed 2 February 2014 via mobile

Love this hotel! New, very comfortable and stylish rooms. The hotel is still quite new and is beautifully decorated. Location is perfect to access most sights, shops and activities. And the staff are personable, professional and responsive. Will definitely be returning.

Stayed January 2014, travelled on business
Helpful?
1 Thank ScVan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 13 February 2014
Thank you for staying with us ScVan! It's an honour to be considered your favourite hotel in Vancouver!

Sincerely,
Bryce Beatty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,730 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (418)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Any
English first
San Diego, California
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 January 2014

Stayed here earlier this month. It is a nice clean hotel and we loved the separate living room and bedroom. Spacious bathroom with rainshower. It was convenient to have the kitchenette feature. The location on Robson is great and in walking distance to shops and restaurants. Grocery and wine stores nearby were a nice bonus!

Only complaint was the supposed Queen size beds which felt more like Full size. We asked to switch to a room with a King bed a few days into our stay and because we were staying on points, the staff charged us a little extra for the "upgrade." What was irritating was that the hotel was virtually empty so it felt they were trying to squeeze out any last dollar they could from anyone.

If I am ever back in Vancouver I would definitely consider staying here again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jl0ve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 4 February 2014
Dear jl0ve,

Thank you for staying with us! I'm glad to see our convenient location enhanced your stay with us. We value your business, and I don't want you to feel taken advantage of due to the upgrade fee applied during your stay. We keep our pricing structure in place as consistently as possible in order to provide fair value to all of our guests. I look forward to seeing you again on your next visit to Vancouver!

Sincerely,
Bryce Beatty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 January 2014

I travel often for work and pleasure. I stayed at the Westin Grand for 3 nights while I worked at the Boat Show. The check in staff was friendly, efficient and could not do enough for me. I wanted to change to a room on a higher floor and it was absolutely no probem. The valet parking staff was very polite and accomodating, always greeting me when I arrived back to the hotel. The location is excellent, a quick walk to the stadium and lots of great restaurants near by. I used the IGA grocery store around the corner and cooked my breakfast in to save a bit of money. Starbucks and waves coffee within a block. I was out with friends at night and felt very safe. I would definately stay here again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bckid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 4 February 2014
Dear bckid,

Thank you for staying with us! I'm so pleased you enjoyed your time in Vancouver and were able to take advantage of our convenient location. We hope to see you again soon!

Sincerely,
Bryce Beatty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Visalia, California
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 January 2014

The internet is in bad need of upgrading the speed. Mr device would constantly stop recognizing it because it was too slow, then I would switch over into roaming data because I don't have a Canadian phone.

Secondly, there is a weight machine in the gym that is missing several attachments, thereby precluding the chance to do a full body workout.

The service at the restaurant was very lacking and we waited for service throughout the meal.

I've stayed at several Westins across the US and Canada; I know they can do better.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sa_scully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 4 February 2014
Dea sa_scully,

Thank you for taking the time to share your comments with us. I must offer my sincere apologies. It appears we did not put our best foot forward during your visit. I assure you that your experience does not reflect our usual offering. I hope you'll give us another chance, and on your next visit please contact me directly at bryce.beatty@westingrandvancouver.com so I can personally assist you with your stay.

Sincerely,
Bryce Beatty
General Manager
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St. Albert, Canada
2 reviews
Reviewed 27 January 2014

Wonderful rooms, great location, excellent service. Lisa the concierge was so helpful (she had great recommendations)! The entire Westin staff at this hotel were amazing, every staff member made you feel welcome. Totally enjoyed my stay!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 4 February 2014
Thank you for staying with us Nadine! It's always our pleasure to ensure our guests feel welcomed and well cared for. We hope to see you again soon!

Sincerely,
Bryce Beatty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 2 Contributor
6 reviews
Reviewed 25 January 2014

Every staff member was incredibly hospitable. Made you feel welcome at every opportunity. Excellent location downtown. Received a very nice upgrade as a result of my gold status. Very clean and spacious room and a heavenly bed that I always look forward to away from home.

Room Tip: Corner rooms have a great seperate living area!
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roberttravis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 27 January 2014
Dear roberttravis,

Thank you for sharing your review! I'm so pleased you had such a memorable stay, and to hear that our associates made your experience that much better. I never tire of hearing this. We hope to see you again soon!

Sincerely,
Bryce Beatty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 January 2014

The Westin Grand is on the corner of Robson & Homer. Walking distance to Yale Town, downtown, BC Place & Rogers Arena. The rooms are large, well lit and very comfortable. The hotel always seems to be quiet (not a busy convention spot) and relaxing. This is definitely my first choice for hotels when travelling to Vancouver.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 735GeoffS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 27 January 2014
Dear 735GeoffS,

Thank you for your business as a repeat guest! It's an honour to be considered your first choice in Vancouver. We look forward to many more visits!

Sincerely,
Bryce Beatty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Grand, Vancouver

Property: The Westin Grand, Vancouver
Address: 433 Robson Street, Vancouver, British Columbia V6B 6L9, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Vancouver
#24 Business Hotel in Vancouver
#26 Romantic Hotel in Vancouver
#32 Family Hotel in Vancouver
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Grand, Vancouver 4*
Number of rooms: 206
Official Description (provided by the hotel):
Newly Renovated and located in the heart of one of British Columbia's most exciting cities, the all-suite Westin Grand, Vancouver boasts easy access to all of the city's best shopping, restaurants and attractions. ... more   less 
Reservation Options:
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Also Known As:
Westin Grand Vancouver Hotel Vancouver
Westin Vancouver
Vancouver Westin

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