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“Excellent property in the right location, but they go too far...”

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The Westin Grand, Vancouver
Ranked #30 of 90 Hotels in Vancouver
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
147 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Excellent property in the right location, but they go too far...”
Reviewed 23 March 2014

...with the whole save the planet spiel. After a long day of travel you get to your room and want to unwind and relax. You look for that complimentary bottle of water and instead there is a sign saying in order to reduce the amount of waste we have stopped providing complimentary bottled water in your room. The tap is good enough. Seriously? And to add insult to injury they have two bottles of $7 water sitting right there next to this sign.

Vancouver is a wonderful city and they are leading the way in responsible environmental initiatives. Thats awesome. But this is going to far and you can't help but feel the hotel is taking advantage of the progressive culture of the city to save a few bucks while totally inconveniencing their guests. You pay premium pricers to stay at these properties and this approach, which is unique to this property, is ridiculous. I'm a Starwood Platinum member but on my next trips I will be staying at the Fairmont where they don't treat their guests like this. Ridiculous.

Room Tip: Ask for a room on the higher floors...the view is fantastic.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sbroumand_Nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 1 April 2014
Dear Sbroumand_Nomad,

Thank you for staying with us and sharing your comments! I appreciate your perspective about our environmental responsibility. Both Westin as a company, and Vancouver's culture drive the decisions we make in this area. What's important at the same time is that we provide good value and a memorable experience for our guests, which I feel we offer with our all-suite inventory, attentive service, and convenient central location. We truly value your business as a Starwood Platinum Guest, and on your next visit to Vancouver please email me at bryce.beatty@westingrandvancouver.com so I can personally ensure your stay exceeds your expectations.

Sincerely,
Bryce Beatty
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (413)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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English first
Los Angeles, CA
Level Contributor
68 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 23 March 2014

Was here teaching (and of course for a Canucks game) and I must say, first class treatment all the way - was upgraded to a corner suite on the 21st floor with fantastic views. Comfortable big rooms with a kitchenette, robes, you name it.

The manager Celia sent up sparkling water and a meat and cheese tray that was outstanding and also made sure I had drink coupons (never used them) -

Across the street is Jap-a-dog serving the best and most unusual hot dogs. It's spitting distance from the football arena as well as Rogers arena.

From start to finish, this was a great hotel. Kudos to the staff.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matthew b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 1 April 2014
Thanks for staying with us Dancing_Boy! A Canucks game and a Japadog? That's a very authentic Vancouver experience, well done! We hope to see you again soon.

Sincerely,
Bryce Beatty
General Manager
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Belize City, Belize
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 March 2014

We were here for one week and it was great. Starting off with the front desk staff-very professional, accommodating and friendly. The same can be said for restaurant staff, bait staff and bell hops. Even the house keeping staff were gracious. Room was clean and spacious. Good linen, tv and an Ihome. Breakfast was great! Nice variety plus healthy options.

Room Tip: Upper floor room had a magnificent view.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Imaani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 1 April 2014
Dear Imaani,

Thank you for sharing your comments! It's wonderful to see that every one of our associates has made a positive impression. We look forward to seeing you again!

Sincerely,
Bryce Beatty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chilliwack, Canada
Level Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 March 2014

Been coming to this hotel for years now, a few days in the summer and then some odd days through out the winter or fall, a day of shopping or a night out with my husband. The beds are comfortable and the service is good. The location meets most of our needs, theres a small kitchenette for snacking. We usually get a breakfast package and eat at Hidden in the morning. The hotel is very quiet and the pool and hot tub are nice and well kept. There is also a gym but I never really have enough time to use it. This hotel is good for families, sharing a room with a friend or for a getaway with your spouse, done them all. Occasionally we have wanted to go into Vancouver for the night and have had to go to an alternate hotel. My second pick might be The Sutton because there is not an out door pool and its a little more stiff. Will keep coming back to the Westin Grand unless I'm made unhappy.

Room Tip: Hmmm a room...I like to be above the pool if We are with our daughter and its summer. I think it dep...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WendyFR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 1 April 2014
Dear WendyFR,

Thank you for being such a loyal guest! It has been a pleasure to welcome you and your husband over the years. We truly appreciate your business, and look forward to many more visits!

Sincerely,
Bryce Beatty
General Manager
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Moscow, Russia
2 reviews
Reviewed 18 March 2014

I spend rather long periods of time in-room working during my trips and rarely does one meet a hotel with complete essentials for both work and relaxation. Plenty of room space, attention to detail, excellent customer service on part of management. Will definitively stay there again

Room Tip: Room 2500 was extraordinary!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OTCh2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 27 March 2014
Dear OTCh2014,

Thank you for sharing your comments! I really appreciate your perspective as someone who works long hours in your suite, and am very glad to see that we provide everything to meet your needs. We look forward to many more productive visits in the future!

Sincerely,
Bryce Beatty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 16 March 2014

The hotel is very well located, in downtown, walking distance from shopping, restaurants, the subway and all the attractions in the city. Even the hop on-hop off tours stop across the street, off the library.
The service is very attentive and kind.
I enjoyed my time there and definitively will stay there if I'm back in the city

Room Tip: I was upgraded to a suite, with a small kitchenette and seating area. I really liked it.
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KarlaN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 27 March 2014
Thank you Karla! We look forward to seeing you again soon!

Sincerely,
Bryce Beatty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 March 2014

great location. only 9 rooms per story. outside pool. great gym. great place in the lobby to eat.
each room is a suite.
The staff is really friendly. I definitely go again on my future trip to Vancouver. I try another hotel in Vancouver but westin grand is the place if you want an apartment.
One of the best hotel i've ever stay.

Room Tip: the view is good and definitely worth the price.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stef3500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this review, 27 March 2014
Thank you for the comments stef3500! We look forward to your next visit!

Sincerely,
Bryce Beatty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Grand, Vancouver

Property: The Westin Grand, Vancouver
Address: 433 Robson Street, Vancouver, British Columbia V6B 6L9, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Vancouver
#24 Business Hotel in Vancouver
#26 Romantic Hotel in Vancouver
#32 Family Hotel in Vancouver
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Westin Grand, Vancouver 4*
Number of rooms: 206
Official Description (provided by the hotel):
Located in the heart of one of British Columbia's most exciting cities, the all-suite Westin Grand, Vancouver boasts easy access to all of the city's best shopping, restaurants and attractions. ... more   less 
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Also Known As:
Westin Grand Vancouver Hotel Vancouver
Westin Vancouver
Vancouver Westin

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