The location of this hotel is quite good. The rooms are fairly nice - small - but nicely appointed. Beyond that, this is one of the most overpriced, over-rated most poorly managed hotels I've ever stayed in.
The elevators are completely unacceptable. After 3 nights, it's all you hear other guests talk about because it's such a bad experience. And everyone at the hotel says 'yes, it's just too bad we don't have another elevator'. For $300+ per night - Westin should be ashamed. Furthermore, this hotel seemed to have a 'culture' of trying to extract as much $$ from guests as possible. Yes, Vancouver is expensive, but this place will gouge you $16 for a continental breakfast that is bread and a bit of fruit. As a Starwood Platinum member I would say avoid this property at all costs, unless they bring their rates down about 50%...yes, Vancouver hotel market is hard to find rooms - but you can do much better in overall customer experience - avoid.
- Official Description (provided by the hotel):
- Newly Renovated and located in the heart of one of British Columbia's most exciting cities, the all-suite Westin Grand, Vancouver boasts easy access to all of the city's best shopping, restaurants and attractions. ... more less
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- Also Known As:
- Westin Grand Vancouver Hotel Vancouver
- Westin Vancouver
- Vancouver Westin