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The Westin Grand, Vancouver
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Reviews (1,835)
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All reviewsheavenly bedgreat locationmini kitchenpublic libraryrobson streetdeluxe suiteliving roombc placetim hortonsself parkingfloor to ceiling windowsliquor storeoutdoor poolrogers arenaan upgradecentral locationfew blocks
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718 - 723 of 1,835 reviews
Reviewed 22 August 2014

This is an all round great hotel and good value for money. We booked a standard room and were delighted to have a mini-suite with a separate bedroom on the 10th floor, with great views of the city. The concierge team, especially Lisa, were most accommodating and helpful from the moment we arrived. Staff were excellent and friendly. The gym, pool and hot tub were never busy. As we were on holiday we were happy to wait 5 minutes for the lift and didn't find them a problem. The downtown location was great and we were able to walk everywhere. We recommend the 45 minute walk to Granville Island (great array of food at the market) over the bridge to experience superb views of the city. A walk around Stanley Park is a must, as is watching the sunset on English beach. Only free wifi in the lobby area which was a bit annoying as we needed to keep asking for a code.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Helen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded 27 August 2014

Dear Helen,

Thank you for staying with us and sharing your feedback. I also appreciate you taking the time to recognize Lisa. I look forward to passing on your comments to her.

Sincerely,
Bryce Beatty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

It was my first time in Vancouver.
My partner had stay there before so we decide to stay there.
Nice hotel, but room could be a little bit uddated but it was still nice.
Free wifi.
I had the mountain view !!! you should ask for this.

Room Tip: ask for mountain view.
  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Maxime B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mitcfaw, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded 27 August 2014

Thanks for staying with us Maxime! I'm glad you enjoyed the view!

Sincerely,
Bryce Beatty
General Manager

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Reviewed 20 August 2014

We stayed here after a cruise & there was no issue with early check in which gave us the opportunity to get changed and freshen up & spend a full day in Vancouver checking out the sites. Conceirge were beyond helpful & accommodating. Great location for sightseeing buses, shops & restaurants. Room was great, separate spaces for bathroom, sitting room and bedroom, just comfortable and relaxing. Breakfast was lovely the next morning. We really enjoyed our time here and would definitely return.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank May0Lass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded 21 August 2014

Thank you for sharing your review May0Lass! It sounds like you had a fantastic stay, we hope to have you back again soon.

Sincerely,
Bryce Beatty
General Manager

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Reviewed 19 August 2014

We stayed 4 days after an Alaskan Cruise in a Queen Suite. Location is great, central to most attractions and transit. Within walking distance to many. The room is nice - separate bedroom, kitchenette, waterfall shower etc. Our biggest problem was the room location. The outside pool area is located on the 3rd floor. Our room was on the 7th floor overlooking the pool and patio area. On both Friday and Saturday there were "pop-up parties" at the pool with DJ. The loud noise and constant beat from the music made the stay unbearable. Hotel was booked solid, no chance to change room. Try to get a room above the 10th floor if possible if you are on the pool side.

The kitchenette has a fridge but it is not turned on. It keeps the contents at room temperature. Not sure why its even there. They did bring up a mini fridge so we could keep milk and other foods cold when we inquired.

There are only 2 elevators, wait times can be long.

Nice restaurant in hotel but did not visit.

Room Tip: Don't stay above pool area due to noise. They rent space for parties.
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank jhoffmann3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded 24 August 2014

Dear jhoffmann3,

Thank you for your comments, I'm sorry that you were disturbed by our "pop up patio" that runs from 5pm to 9pm on Thursday and Friday when the weather permits. This is a fun meeting place for our guests to enjoy some social time and great food & drinks. We do have a DJ playing some music, however we rarely get complaints as the timing is such where most people will be out enjoying the city or dinner. We can certainly accommodate you on a different side of the hotel if you return to us in the future.

I'm glad that there were some areas of the hotel that you enjoyed.

Sincerely,
Bryce Beatty
General Manager

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Reviewed 18 August 2014

The location of this hotel is quite good. The rooms are fairly nice - small - but nicely appointed. Beyond that, this is one of the most overpriced, over-rated most poorly managed hotels I've ever stayed in.
The elevators are completely unacceptable. After 3 nights, it's all you hear other guests talk about because it's such a bad experience. And everyone at the hotel says 'yes, it's just too bad we don't have another elevator'. For $300+ per night - Westin should be ashamed. Furthermore, this hotel seemed to have a 'culture' of trying to extract as much $$ from guests as possible. Yes, Vancouver is expensive, but this place will gouge you $16 for a continental breakfast that is bread and a bit of fruit. As a Starwood Platinum member I would say avoid this property at all costs, unless they bring their rates down about 50%...yes, Vancouver hotel market is hard to find rooms - but you can do much better in overall customer experience - avoid.

Room Tip: lower the better.....the elevators are so bad, you literally have to wait sometimes 15 mins to get one....it's absolutely unbelievable.
  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
4  Thank MAB430
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bryce B, General Manager at The Westin Grand, Vancouver, responded to this reviewResponded 24 August 2014

Dear MAB430,

I'm sorry that you did not enjoy your stay with us, I'm not sure what exactly Westin should be "ashamed" of for the elevators. Westin certainly did not build the building. While there can be some wait times, we ask guests to give themselves an extra five minutes during peak times so that there is not the frustration you experienced.

I do wish your stay was a more pleasant one, we certainly never want a guest to be unhappy after their time with us.

Sincerely,
Bryce Beatty
General Manager

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