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“Luxury Hotel in the Heart of Vancouver”
5 of 5 bubbles Review of St. Regis Hotel

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St. Regis Hotel
Ranked #9 of 89 Hotels in Vancouver
Certificate of Excellence
Seattle, Washington
Level Contributor
156 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Luxury Hotel in the Heart of Vancouver”
5 of 5 bubbles Reviewed 21 May 2014

My husband and I just returned from a weekend away in Vancouver. We stayed here at the St. Regis. Both of us loved the hotel. It has fine touches in the room, including very high-quality fixtures in the bathroom from the glass shower door to the polished hardware on the sink and even heated floors! Not things commonly found in regular hotels. The service was wonderful - Gary remembered our names even after the first day. One of the best parts of the hotel is the complimentary sit-down breakfast that is included - it's actually quite good. The hotel is located in a great spot - a quick 10ish minute walk to Gas Town and down to the water by the convention center. It's a bit further to Stanley Park, but it's a very pleasant walk along the seawall promenade.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,321 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (401)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Perth, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

My husband and myself have just returned from a stay in Canada. The St Regis Hotel could not be faulted. The staff were friendly and excellent, always helpful. The rooms was modern and very clean. Our stay was split and so stayed in two different rooms. It was handy having the bar and grill next door and also the Gotham Restaurant which we used both. Breakfast was included in the price. The free wifi in the rooms were great and we called Australia twice with no charge. The position of the hotel is also excellent. Would definitely return to and recommend the hotel for a stay in Vancouver.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 18 May 2014

We stayed here for 2 nights during our visit to Vancouver. From the moment we were greeted at the door to the moment we left we were made to feel special and valued guests! The customer care is second to none... in fact Eddie at reception always remembered our names and appeared to take a genuine interest in where we going etc Nothing was too much trouble for any of the staff there.
Our room was large with lovely decoration and spotless! Yes there was some noise from the road outside but I expected this being in the middle of a busy city. It didn't prevent us from sleeping.
The breakfast each morning was varied and plentiful and a welcome start to our busy sightseeing days.

i would highly recommend this hotel and wouldn't hesitate to stay there again .

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hereandthere2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camarillo, California
2 reviews
5 of 5 bubbles Reviewed 16 May 2014

Our stay at the St. Regis was our 1st time here in Vancouver(April 26-29th) we arrived from Victoria (St.Regis was far more attentive than the famous hotel we stayed at in Victoria) by ferry and hopped onto the skytrain, the stop is a block from the hotel. The staff and the whole team at the hotel are incredible (especially the front desk). We even bought our trolly tour tickets from the front desk and by surprise, we got 2 days instead of 1 day by buying them thru the hotel. Breakfast was sit down with 3 choices....there is always a bowl of apples with all the newspapers to read.....loved it! We were upgraded to a King suite since all of the regular King rooms were taken...loved it! We only used public transportation during our stay (skytrain and bus $2.75each way-easy to figure out). It was such a pleasure to stay in this small hotel.....wish we had the same small hotel with the detailed service here in California. Even the flower boxes outside the entry door were well kept-very cute hotel! PS-liked having confirmations and arrival info by email.
The Snyder's - California,USA

Room Tip: We were on the 2nd floor and used the stairs - elevator is a bit slow.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 895puawahine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 16 May 2014

I have recommended this hotel to colleges as an option to much more expensive hotels in the area. Rooms are small but nice, and the hotel has a nice boutique feeling to it. The fact that they give passes to the Steve Nash gym also makes it attractive to gym rats like me. However, this time I was disappointed when I opened the shower door and a nasty odour came out of it. It was clear that whoever had to clean the shower either forgot or chose to ignore it. It took 10 minutes of piping hot water and soap to clean the stench. Unfortunately I had been out working out and came back at night and was not in a position to go downstairs and complain. Also, because I was staying one night I decided to let it go this time. Would I stay again? Not sure now but if I did I'd check the shower before. Having said this everything else is great, breakfast is excellent and the location is pretty convenient.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRRH134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STregisVancouver, General Manager at St. Regis Hotel, responded to this review, 20 May 2014
Please accept my sincere apology for the unpleasant experience.

As part of our regular maintenance cycle, we perform a process we call “bombing the drains” in which we flush the system with a strong chemical to ensure the smooth functioning of the plumbing. These chemicals do produce an odour, and we can only assume that the drain was not adequately flushed after the chemicals were used.

We have passed your feedback along to our maintenance and housekeeping staff and have asked them to make this point of emphasis moving forward.

Once again, please accept my apology for this oversight and thank-you for bringing this to our attention.

Don’t hesitate to contact me directly should you have any further concerns regarding your stay.

Jeremy Roncoroni,
General Manager, St. Regis Hotel
gm@stregishotel.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverloch, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 May 2014 via mobile

From time of arrival to departure staff are attentive and assist with travel directions, attractions etc. Free breakfast is adequate and well presented. Rooms large with good lightning from large windows.

Stayed May 2014, travelled as a couple
Helpful?
Thank Ron3996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St. Regis Hotel

Property: St. Regis Hotel
Address: 602 Dunsmuir Street, Vancouver, British Columbia V6B 1Y6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Vancouver
#9 Family Hotel in Vancouver
#10 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — St. Regis Hotel 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
THE ST. REGIS HOTEL - DOWNTOWN VANCOUVER CANADA. Perfectly located in the centre of downtown Vancouver, the St. Regis Hotel is the city's best choice for award-winning service and refined boutique hotel accommodations. The independent, Canadian-owned and operated St. Regis recently completed a total renovation that brought this beautiful heritage building up to the highest level of modern comfort and finish. The St. Regis all-inclusive room rates include complimentary FULL BREAKFAST, HIGH-SPEED INTERNET, FREE LOCAL AND WORLDWIDE LONG DISTANCE, FIJI BOTTLED WATER, STEVE NASH SPORTS CLUB PASSES, AND BUSINESS CENTRE ACCESS. Winner of TripAdvisor's Travellers Choice Awards for Service for Vancouver hotels, with one stay you will see why the St. Regis Hotel is "more than you expect, everything you deserve." ... more   less 
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Also Known As:
St Regis Vancouver
St Regis Hotel Vancouver

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