We had booked two rooms - one for three nights - one for two nights. The rooms were fine and the location was good. When we tried to have front desk staff (Jessica) help us book a tour she tried one company and since they were unavailable, she refused to try another - then rolled her eyes when we asked to speak to a manager. She was extremely rude and probably should change jobs. Upon checkout the same girl insisted we owed for parking, although two nights were comped (to make up for staff attitude I assume)and one had been already paid for (we had receipt) she and the other desk clerk insisted over and over we still owed. The two of them were belligerent toward us and argued with us for 10 minutes, finally realized their mistake and by way of apology simply said "a simple mistake -have a good day". We travel frequently and will not stay here again due to staff attitude. We were in Vancouver for two weeks,this was our third hotel and the worst we stayed at. the rest were fine, good service and very accommodating front desk staff. We will spread the word about the attitude here.
- Official Description (provided by the hotel):
- The Best Western Plus Sands Hotel is situated across the street from the beach at beautiful English Bay and world famous Stanley Park. Shopping, Vancouver Aquarium, Concert Venues and international restaurants are only moments away. 100% Non Smoking and a Zero Waste Property. ... more less
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- Also Known As:
- Best Western Hotel Vancouver
- Best Western Vancouver
- Vancouver Best Western