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“Think twice.......”
Review of Cassandra Hotel

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Cassandra Hotel
Ranked #84 of 90 Hotels in Vancouver
Denver, Colorado
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Think twice.......”
Reviewed 7 July 2011

This hotel is overrated. For about $100 a night, they either need to drop their rates, or shut down and renovate. Don't be deceived by the photos on the internet, as MAJOR renovation is greatly needed. For example, the Continental breakfast consists of asking the desk clerk for juice in a box, coffee made by a non-coffee drinker, and a hard croissant/biscuit. The fitness facilities consisted of 3 pieces of equipment that were almost on top of each other; an unpleasant odor that is not conducive to working out; and a sauna/whirlpool room that was literally in a dungeon environment, making you feel rather creepy. In addition, the rooms are a good size, but there were no washcloths, bedspread, fitted bottom sheets on the bed, and mildew on the tiles of the tub/shower. However, the biggest plus was we could get WiFi in our room, and the desk clerks were very helpful. Not being a very picky person, I don't think I would ever stay there again as long as it remains in the same deteriorating condition.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank GBGodfrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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172 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
San Jose, California
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 July 2011

We stayed in this hotel 2 years ago and thought it was OK (probably because I had been staying 2 stars hotel then and now I have been staying 3 stars hotels, and that's why I have to write this review :)) For some reason we have to stay in Vancouver today expecting ok = normal 3 stars hotel. When we see the hotel today, I was surprised why I thought the hotel was actually "OK". The elevator is super worn and torn. The ceiling was broken, and the water was dripping right outside the first room we stayed and the room smell weird. When I re-checked if I booked the right hotel on xxxxx.com again, I saw brilliant pictures of the hotel, looked like a 3.5 stars+ (that's why photographer got high paid). But the reality looks nothing like what it is on the pictures. So I immediately called the front desk and the very helpful and friendly staff was willing to upgrade me to the "contemporary" room from the "classic" room with no charge. The new room is not that much different, but at least they have seemingly cleaner carpet. I'm not sure if I have different feeling from 2 years ago is because I have been staying in 3 stars hotels recently, but no matter what, this hotel should in no way be getting 9 out of 10 rating, right?

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Nathanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Vancouver hotels

Vancouver, Canada
1 review
Reviewed 5 July 2011

The hotel is on a great family neighborhood location but yet very conviennent for transportation and there are variety of Restaurants, market and shop and liquor store. lol. I was in the process of moving so I actually stay at the hotel for quiet long. They have great price for monthly plan which is worked out for me and my family. I think the best things I like about the hotel have to be their employees. The front agents are not only friendly but the most out going people I would know. The housekeeper did an excellent job on my room every week so i have nothing to complain about them....

I was laughing when i was reading some of the reviews. Changing and renovation mean they want to improve. They do have an elevator by the way.... which show "how believable some of the review could be"

Room Tip: Asked the agent for mountain room on 3rd floor
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  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Akhajehnouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2011

Good place to stay. Location is great. The front desk was very friendly & helpful. Especially Nicky & Jenny. They help us find the best place to visit in the city. They even took the time to get my girlfriend a little something for her birthday. We`re definitely coming back to stay here. Thank you very much.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MikeBISL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2011

I m not sure why there were so many bad reviews earlier for this hotel but I like it. I m not expecting to stay in a 5 star hotel by paying less than $100 for a night in summer. Our room got nice mountain view. We went for some restaurants close to this hotel. There r many options. Overall impression is not that bad. We like Vancouver and we will definitely come to Vancouver again next year!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cooart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2011

This place has an attractive list of amenities and nice-looking photos, and so when we saw how cheap it was, we thought it must be due to the neighborhood it's in. Well, the neighborhood is indeed not a good one, but I would say that given how crappy the hotel actually was, we should have been paying even less than we did. Yes, they do have some nice amenities (microwave and WiFi, etc.), but they get their money back by doing things like not carpeting under your bed (it was just bare concrete), stowing junk in the parking area, using IKEA lamps as the only nod to modern decor, not re-caulking over the moldy grout in the shower, and not bothering to air out the rooms. And the mattress and pillow really were *incredibly* uncomfortable--saggy, lumpy, you name it. I'm not a person with high expectations in the mattress/pillow department, but having to pay for that level of discomfort was insulting.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank CBinSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 June 2011

I travel alot and i've been in many hotels and motels in Canada and in USA for the past couple of years.

But this hotel is one of the worst i've been in.

The staff is not very friendly - we had some few very simple questions and the staff in the front desk looked very unhappy and was rather rude in my oppionion.

As we went to the room - the overall impression was that it was VERY dirty. The floors very dirty - you could feel your feet stick to the tiles on the ground for every step you made.

As we came to the second floor all the ceilings in the hallways was missing - I did some searching on the internet - and i've found out that they had a water damage over A YEAR AGO.

Well besides from the very unclean hotel - there was a very bad smell in all the hotel - in the room, in the lobby, in the hallways even in the parking lot.

We are only staying here for 2 days - and we have slept here for 1 day now. We have been thinking about changing hotel over and over again already..


THE GOOD PARTS:
Free wireless internet - which actually works.
Safe parking below the hotel (very dirty though).

  • Stayed February 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank RHochreuter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cassandra Hotel

Property: Cassandra Hotel
Address: 3075 Kingsway, Vancouver, British Columbia V5R 5J8, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Renfrew
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #84 of 90 Hotels in Vancouver
Price Range (Based on Average Rates): £
Hotel Class:2 star — Cassandra Hotel 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Cassandra Hotel Vancouver

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