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“All around good”
Review of Cassandra Hotel

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Cassandra Hotel
Ranked #85 of 92 Hotels in Vancouver
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“All around good”
Reviewed 12 June 2014

Front desk was friendly and helpful. Great location. Rooms were very clean and quite large. Better than expected for the price. Coffee was strong but nice underground parking and close to metrotown mall!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gugrtii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cassandrahotelvan, Guest Relations Manager at Cassandra Hotel, responded to this review, 6 August 2014
Hello Gugrtii,

It’s great to hear from you! I’m so happy to hear that you’ve had a pleasant stay with us. Location is one of the great things about Cassandra Hotel! It is conveniently located close to Joyce Skytrain Station, major bus routes, Metrotown Mall, and numerous restaurants and shops.

Thank you so much for taking the time to give us some feedback, we really appreciate it.

Melody
Sales and Marketing Coordinator
Cassandra Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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185 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Vancouver, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 June 2014

We stayed here one night. The entire hotel should be levelled and build from scratch. There were stains everywhere even on the lamp shades. The lights flickered as if had ghosts in the room. We opened the sink cabinet for God know what reason and it was as if something had exploded there. Carpet was filthy and we had the latest in TV technology with a 15" tube tv. If you are on the budget find some other place.

The only good part of this hotel was the front counter staff, very friendly and helpful.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank B1WIRE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Vancouver hotels

Vancouver, Canada
Level 4 Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 May 2014

ACCOMODATIONS: Well the hotel looks like its dillapidated and falling apart, not well maintained. The room is clean , OK, but again the air con looks old but everything else is good. The bathroom was OK but not really clean. Bed is good, slept well during my stay.

SERVICE: Very nice staff, they are the GEM of the hotel, they should get paid more for what they do.

HOTEL: Very basic, elevator was OK but has seen better days, hallway is OK but somewhat dirty. I wold say its a very basic two star.

LOCATION: Nice location very near bus stops, very near lots of restaurants.

OVERALL: Well my stay here was OK, it would help if it was maintained properly. Supposedly they just had a renovation but I think they should get a better renovator since he did not do a good job at it. However for the price if you stay for a week, I think this hotel is overpriced but If you do stay for a month(for two beds at 1300 CAN$ which comes to 42 dollars per day), I think its OK.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tetsuo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cassandrahotelvan, Guest Relations Manager at Cassandra Hotel, responded to this review, 26 August 2014
Hello Tetsuo S

I am glad to hear that you were pleased with our hotel staff and location! We value our team and we are very proud when we hear such positive feedback.

Our hotel is currently still undergoing renovations, so these issues you have mentioned are or have been dealt with already. Thank you for your feedback :)

Our location is something that most of our guests enjoy as it is conveniently located close to Joyce Skytrain Station, major bus routes, Metrotown Mall, and numerous restaurants and shops.

We keep our pricing very competitive with other hotels in Vancouver and surrounding area. We also have qualified discounts available, ask our friendly front desk staff for more information! If you book with us directly we will be able to provide you with more information on this subject. You can reach us at 604-430-3441 or email us at book@cassandrahotel.ca :)

Melody
Sales and Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunshine Coast, BC, Canada
Level 5 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 May 2014

The rates are great if you book online via expedia - much cheaper than the front desk rates - and good value for the buck when in a pinch. On a previous stay we had found the place to be a bit dingy, but gave it a 2nd & then a 3rd chance, and on both the latter occasions found our room to be better than the 1st time around. Staff is friendly and accommodating, parking is secure (underground), and we were given unlimited access to the whirlpool & sauna.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sabelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cassandrahotelvan, Guest Relations Manager at Cassandra Hotel, responded to this review, 26 August 2014
Hello Sabelle D,

It’s great to hear that you had a pleasant stay with us, and I’m very happy to hear that you are a returning guest!
Our hotel has undergone (and still undergoing) numerous renovations, so we have upgraded a lot of our services. Our whirlpool and sauna are always a great way to relax after a long day of exploring the beautiful city of Vancouver. We are pleased that you have put it to good use.

We do have secure underground parking available, free of charge for our guests :)
We are very proud of our front desk staff here, they do an amazing job, it is great to hear such positive feedback!

Thank you so much for taking the time to give us your feedback, we truly appreciate it. We hope to see you again soon!

Melody
Sales and Marketing Coordinator
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 January 2014

We've just moved to Vancouver and were looking for renting an apartment but didn't want to be in a hurry, so we booked one-month stay.

Staff are super nice, friendly and helpful.

The room was spacious and clean despite it's a bit old. Air conditioning was perfect.

The location is perfect given that I don't like the busy humming downtown.

The price was also great. C$ 1100.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Internal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2013

Thank you for providing a quiet, clean & safe place to Relax and Recharge, as well as get some work done during a busy Holiday Season.

The Electronic FOB doors made me feel safe.

While the courtesy, service attitude and good procedures of the Cleaning Staff gave me a quiet and clean room that made me feel right at home.

In addition, the well equipped Exercise Room is a nice touch when the weather is Cloudy or Rainy Day.

Finally, you have some nice assortment of restaurants within walking distance.

I look forward to staying with you again in the Future.

Room Tip: Look for a Location with good Restaurants and Cultural sites close to the Hotel
See more room tips
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cassandrahotelvan, Guest Relations Manager at Cassandra Hotel, responded to this review, 6 August 2014
Hello Amin V,

Thank you so much for your feedback! It’s great to hear that you enjoyed your stay with us :)
Guest safety is our top priority at Cassandra Hotel. Only the lobby has public access, any of the hallways or the underground parking requires key card access. I am very happy to hear that you felt safe here!
Our housekeeping staff is quite amazing :) They work very hard and do their best to ensure you are comfortable during your stay with us.
Our exercise room is perfect for rainy days! It is centrally located within the hotel to allow easy access for all of our guests.
Our location is something that most of our guests are very pleased with. We are located quite close to both Joyce Skytrain Station (7 minute walk) and the major bus route 19 (2 minute walk). The Collingwood Community also features over 30 restaurants from 13 different countries!
Thank you again for your feedback, we look forward to seeing you again soon!

Melody
Sales and Marketing Coordinator
Cassandra Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 December 2013

The location
Cassandra spots on Kingsway, part of Vancouver's center. A 10-minute walk to the Skytrain and adjacent to millions of restaurants and convenience stores. Also within 2 stops skytrain distance of the Metro Town, VPL and hospital.
We like
It's a rare example of a top-class convenient hotel in a big city. Thoughtful touches make a difference – big, fluffy towels and toiletries, free broadband in rooms, complimentary use of the hotel's wheelchair, the friendly concierge. We also like the regularly updated program of discounts and HI Speed internet.
The Service
All the frontdesk are very friendly, nice and helpful. No matter What I asked for help, they will finally find a method and some tiips for me to help. GREAT and YOUNG People working in Cassandra.
The Rooms
900 in total, mostly spacious deluxe and executive rooms, but also nearly a dozen of the cheapest ''Classic'' room. These have baths and neutral colour schemes – but two have showers only. Don't expect views; rooms overlook the central covered courtyard so they are more about plush fabrics, flat-screen televisions and marble bathrooms.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Allen Pengfei W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cassandra Hotel

Property: Cassandra Hotel
Address: 3075 Kingsway, Vancouver, British Columbia V5R 5J8, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Renfrew
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #85 of 92 Hotels in Vancouver
Price Range (Based on Average Rates): £
Hotel Class:2 star — Cassandra Hotel 2*
Number of rooms: 60
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your Cassandra Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cassandra Hotel Vancouver

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