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“Wonderful hotel”

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BEST WESTERN PLUS Chateau Granville Hotel & Suites
Ranked #38 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersGold level
Phoenix, AZ
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful hotel”
Reviewed 13 October 2013

I use TripAdvisor for selecting hotels so I felt compelled to review the Chateau Granville where we recently stayed for 6 nights. We have no complaints about this hotel. The beds were extremely comfortable (which is a huge pet peeve for us); the food at the adjoining restaurant was great; the room was very clean; and we loved having a suite. However, what really made the hotel was the staff. They were all so accommodating and once we decided to see the City on our own, they helped us with bus and SkyTrain routes and where to buy all day passes. We also leaned on them for restaurant recommendations and they never failed us – we had no bad food while in Vancouver. I had read on TripAdvisor that the hotel was noisy during the night. I, therefore, asked for a quiet room and we were in the back of the hotel on the 8th floor. We had no problem whatsoever with noise. As to the street people and the “X-rated” stores, there is only one X-rated store near the hotel!! We saw a few people living on the street, but we ignored them and none of them bothered us. We felt very comfortable and safe walking in the area of the hotel whether day or night.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peachquilter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 16 October 2013
Dear guest

Thank you very much for your kind comments regarding your stay at the BEST WESTERN PLUS Chateau Granville. It’s a delight reading comments such as yours as it inspires us to continue to offer top quality guest experience. I have shared your comments with the rest of the team.
We look forward to your next visit!

Warm regards,

Anastasios Theodoropoulos,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,141 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (282)
Date | Rating
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English first
Level Contributor
128 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 10 October 2013

My first impression arriving at the hotel was not so good as it is in the night club, X shop, Adult area of Vancouver, however once safely inside I found the staff friendly, and the rooms large and comfortable. We has a one bedroom suite so had a very large living room and large bedroom.
It is a bit dated, but clean and we were very happy here for two nights.
The area turned out to be not bad, and quite a few cheap eats in the area.
If you are wanting to economise and don't mind being away from the harbour then this is good value.
The coffee shop/bar attached is nice too.
Please note, I rated the rooms very good bearing in mind it is a three star property.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sharon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 11 October 2013
Dear guest,

Thank you for your comments regarding your stay at the BEST WESTERN PLUS Chateau Granville. We are glad to see that despite the initial impression due to area, you enjoyed the hotel and the amenities/services we had to offer.
Although it still has some ways to go, Granville Street is perfectly safe and has greatly improved over the past years with the city of Vancouver investing millions into its revamping. Also with Yaletown expanding, the overall character of downtown south Granville is positively shifting. We appreciate your feedback and having guests such as you staying at the hotel will only speed the positive changes happening on Granville Street.

We hope to see you soon back at the hotel.

Anastasios Theodoropoulos,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Little Rock, Arkansas
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 October 2013

I was going for work and my wife decided to tag along! I looked up and zoomed in on this hotel, mainly because of affordable rates. I knew nothing about Vancouver! I reached the hotel and checking in was quick. Hotel itself was clean and there was renovation work in place. However my room itself was clean and good bathroom and very friendly staff were more than I could ask for. From airport it is very well located close to Yale town Round house station. The staff were very helpful and every question we asked was honestly looked up and correct answers were given. Manager was proactive in helping his staff out and sharing responsibility, which was very good to see. Only issue was the Night clubs being close, it was noisier than usual at nights!! But I can easily go back to the same hotel. It is within 10 minute walking distance for ferries at Canada place.

All in all great rates and good value for a stay in an expensive place like Downtown Vancouver.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pvasula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 8 October 2013
Dear guest,

Thank you for your comments regarding your recent stay at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay at the hotel, and appreciated our good location and friendly staff. I will make sure to share your comments with the rest of our team. Regarding the noise, I am happy to inform you that as part of the renovation, we will install double paned windows in all guestrooms as to eliminate noise issues.
We hope to see you soon back at the hotel.

Warm regards,
Anastasios Theodoropoulos,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
1 review
Reviewed 7 October 2013

I wanted a no mess no fuss hotel while travelling through Vancouver. This hotel delivered. Cheap-ish hotel compared to others in Downtown Vancouver but very clean and a hot shower at the end of the day. Its nothing fancy but we didn't pay for fancy. And we didn't want to spend our travel time in a hotel so the space etc never bothered us. We wouldnt have been able to afford the trip if it wasn't for the decently priced hotel within walking distance (if you are used to walking) of almost everywhere in downtown vancouver. It is located on what people have deemed the 'dodgy' part of Granville street but it really is fine. There are a lot of clubs and bars at that end of the street so there is some 'dodgyness' from that but we didn't find it a problem at all. In fact it added some character. We will stay there again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Christopher Gle... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 8 October 2013
Dear guest,

Thank you for sharing your experience at the BEST WESTERN PLUS Chateau Granville.
We are glad that you enjoyed your stay with us and that we delivered in terms of location and rate. We look forward to your next visit.

Sincerely,

Anastasios Theodoropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 October 2013

If you're looking for an affordable hotel in a very good location downtown, this may be your choice. Very close to nightclubs and bars. Close to Robson St shopping district. 15-20 min walk to Rogers Arena and BC Place.

Additionally their service has always been very accommodating.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ctbails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 7 October 2013
Dear guest

Thank you for recommending the BEST WESTERN PLUS Chateau Granville. Our central location does make it easy to get to the many local attractions and events in downtown Vancouver.
We look forward to your next visit.

Warmest regards,

Anastasios Theodoropoulos,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 October 2013

Excellent service from very friendly staff. Even though this is an older hotel our room was spacious and clean. The location was great for our overnight stay before we boarded our cruise ship. Granville street itself was a tad undesirable but would not deter me from returning to this hotel in the future.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brenda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 7 October 2013
Dear guest,

Thank you very much for your comments regarding the BEST WESTERN PLUS Chateau Granville. We are happy that you enjoyed your stay with us. As you know the hotel is currently experiencing a makeover, so it will be exciting to show you the changes upon your next visit.

Best regards,

Anastasios Theodoropoulos,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trail, Canada
Level Contributor
107 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 October 2013

the chateau granville is an older hotel with renovations going on at present. the rooms are clean and i found the service to be very good. on my trips to vancouver i like staying here because of its location. it is on granville st, one of the bussies streets in vancouver. its location is central to many dinning spots, night clubs and Yale Town,The area used to be a bit rough but with improvements for the 2010 olympics in vancouver this area has been cleaned up.The king suites are very reasonably priced and overlook Granville st where all the action occurs till 3am, all the rooms have good size balconies and there is a great eating restaurant on the main floor

Room Tip: rooms from the 7th floor and higher are quieter and recently renovated
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank armyde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 7 October 2013
Dear guest,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are happy that you enjoyed your stay with us and would like to thank you for your loyalty to the hotel. Indeed, we are currently undergoing an exciting makeover including the re-painting of the exterior and the installation of double paned windows in all guest rooms.
We hope to see you soon back at the hotel.

Sincerely,

Anastasios Theodoropoulos,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Chateau Granville Hotel & Suites

Property: BEST WESTERN PLUS Chateau Granville Hotel & Suites
Address: 1100 Granville St, Vancouver, British Columbia V6Z 2B6, Canada (Formerly BEST WESTERN PLUS Chateau Granville)
Phone Number:
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Vancouver
#25 Business Hotel in Vancouver
#34 Romantic Hotel in Vancouver
#38 Family Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — BEST WESTERN PLUS Chateau Granville Hotel & Suites 3.5*
Number of rooms: 11
Official Description (provided by the hotel):
The BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre has 118 spacious suites. Each suite comes with a private balcony where guests can enjoy the views of Vancouver's enchanting city lights. Guests also enjoy free Wi-Fi and a wide selection of digital and HD channels. You will have the pleasure of enjoying our onsite state-of-the -art fitness centre during your stay with us. The hotel has recently undergone several upgrades in all bedrooms. We are constantly upgrading the amenities we offer to our guests, as we continue to extend excellent hospitality! The Hotel conveniently located in downtown Vancouver, puts guests' moments away from the city's best neighbourhoods including the trendy Yaletown district and the famous shopping on Robson Street. Located only 3 blocks from the Canada Line Subway system, it provides a quick, direct access to Vancouver's International Airport. Our conference centre has 5,500 square feet of state-of-the-art function space and 4 exceptional meeting rooms with audio visual, natural daylight and complimentary Wi-Fi. We work to reduce the emission of carbon by making environmental initiatives throughout the hotel every day! Being green has become a part of our key values. Our participation in various green programs has helped us to limit the impact on the environment. The Edge Social Grille & Lounge, adjoining the hotel offers a great variety of dining options from which to choose. Its luxurious ambiance is perfect for your next gathering and offers a refreshing environment to fit any frame of mind. ... more   less 
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Also Known As:
Best Western Plus Chateau Granville Hotel Vancouver
Best Western Hotel Vancouver
Best Western Vancouver
Vancouver Best Western

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