We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Explanation”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Best Western Plus Chateau Granville
Ranked #36 of 92 Hotels in Vancouver
Certificate of Excellence
GreenLeadersGold level
calgary, Canada
1 review
“Explanation”
Reviewed 26 April 2014

At the time I was needing the internet, signal did not come on time and when I switch to TV to relax and divert my frustrations, it was not available either and time was a perfect constraint and has no time to go all over this type of frustrations, specially if you are running out of time and decided to let it go this time. Having said - that all must be readily available in one finger tips, because time plays a very significant role of our lives.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Marco G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review, 28 April 2014
Dear Marco,

Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. Your comments are important to us as it helps us understand where we can improve our guest experience.

We are sorry to hear that your stay with us did not meet your expectations.
We have looked into your reservation details. We have contacted our maintenance department to rectify the issues you faced with the TV and the internet. We appreciate you taking the time to let us know your genuine feedback so we can improve our guest experience. We completely understand how this could be a frustrating process for you. We advise you to please contact the front desk if you ever experience similar issues on your next stay so that we can have someone assist you right away. We are at your service to ensure that your stay is a great one.


I hope that you will give the hotel another chance upon your next stay in Vancouver.


Best regards,

Anastasios Theodoropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,214 reviews from our community

Traveller rating
    515
    482
    155
    35
    27
See reviews for
308
412
75
182
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (291)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 25 April 2014

We recently stayed at this hotel that was recommended by a good friend of ours. We ended up getting a suite but to my spouse's and I's surprise it was a 2 Twin bed suite and have never had a more uncomfortable sleep. Not only that our room faced the back of the hotel where the underground parking is and it was ridiculously loud and the room just did not feel comfortable at all. Our fridge instead of being cold was warm so refreshments we brought we couldnt even enjoy. For what we paid the stay was poor. As a recent reviewer said that you can actually hear everything on the street and conversations being carried on next door to you is absolutely nothing but the truth! Fully agree with what Theo R posted. No concerns of having us booked into a better room with one bed. Most certainly not coming back to this hotel. The restaurant attached to the hotel "The Edge" we believe it was called was nothing short of a small diner type food instead of a "lounge and bar"

Room Tip: Make sure you actually get the room that you booked or asked for! Also ask to be put on the higher f...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Senad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review, 28 April 2014
Dear Senad,

Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. Your comments are important to us as it helps us understand where we can improve our guest experience.

We are sorry to hear that your stay with us did not meet your expectations and the Suite was not to your satisfaction.

We have looked into your reservation details and you were in fact in our suite facing the back of the hotel. We are quite surprised about the noise you experienced as this is normally considered the quiet side of the hotel as it does not face busy Granville Street.

We were actually a full house the night that you stayed with us and there may have been unusual activity near the parking garage. We sincerely apologize that you could not get the rest you needed due to the noise. We are currently in the process of changing our guestrooms windows to double-paned which should eliminate any noise issues in the near future. The upper floors are already completed and we have received great feedback from our guests about the drastic improvements. The entire hotel should be finalized by the beginning of June.

We thank you for informing us about the issues you had with the Fridge in your room. We have contacted our maintenance department to have a look at the issues you experienced with the cooling of the fridge.

Once again we sincerely apologize for the series of events that you experienced during your stay. I hope that your experience will not deter you from using Best Western, and that you will give the hotel another chance upon your next stay in Vancouver.

Please feel free to contact me if you wish to further discuss.


Best regards,

Anastasios Theodoropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chestermere, Alberta
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 April 2014 via mobile

Being in the middle of a lot of traffic wasn't a going concern. I booked a king suite and got two doubles. The front desk did not seem to concerned to help or change, even tho I carry a BW Diamond card. The 4th floor Allowed us to hear actual conversations on the street along with rest of noise. Just a bad overall visit hear. We came to visit my daughter and some noise is expected for a long weekend, I seriously kept checking to see if windows were open. I won't be staying here again.

Stayed April 2014
Helpful?
Thank Theo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review, 21 April 2014
Dear Theo,

Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre.

We are very sorry to hear that your stay in Vancouver did not meet your expectations. We will address the issues you had with the front desk. The situation should have been handled with greater care by our staff. Your comments are important to us as it helps understand where we can improve our guest experience.

Being located in downtown Vancouver, it is expected that a certain level of urban activities is present in the vicinity of the hotel, We will be changing our guestrooms windows to double-pained which should eliminate any noise issues in the near future. Meanwhile, you can always request for a room at the back side of the hotel which are quieter as they do not face Granville Street.
I hope that your experience will not deter you from using Best Western, and that you will give the hotel another chance upon your next stay in Vancouver.

Kind regards,

Anastasios Theodoropoulos,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, Canada
Level 1 Contributor
3 reviews
Reviewed 18 April 2014

Arrived at the hotel planning for a romantic evening as myself and my boyfriend passed through Vancouver from Victoria. We had booked a queen size bed in a superior room. As we checked in we were told that we had been upgraded! At first we were excited. But, when we entered the room it turned out our 'upgrade' was to the 'executive suite', which is basically a board/meeting room with a murphy bed. The bed was basically a little mattress with some sad sheets. We called the front desk to see if we could 'downgrade' back to our original purchase, but that was not possible as they had overbooked the hotel that night! Anyways, not what I was expecting, not super impressed. The view from the room was nice though.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kate F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review, 21 April 2014
Dear Kate,

Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. Your comments are important to us as it helps understand where we can improve our guest experience.

We are sorry to hear that your stay with us did not meet your expectations and the upgraded room was not to your satisfaction. We apologize that we could not rectify the issue due to the hotel being a full house.
I hope that your experience will not deter you from using Best Western, and that you will give the hotel another chance upon your next stay in Vancouver.

Best regards,

Anastasios Theodoropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cranbrook, Canada
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 April 2014

Always treated very well. Home away from home. Lots of good changes over the last few years, updating the hotel overall. The suites give you the room and comfort so your not cramped into a small room. Thanks everyone!

Room Tip: Location is great. English Bay and Robson street with lots of restaurants and things to do. Check ou...
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Doug S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review, 17 April 2014
Dear Doug,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us, and appreciated the spacious rooms and amenities.

We sincerely appreciate your 30 year loyalty and patronage of our hotel! It is certainly a compliment to be called your Home away from home! We are very proud about our latest improvements and upgrades in our hotel which assists us to continue to delight our guests.

Thank you for your recommendation and we look forward to your next stay.

Best regards,

Anastasios Theodoropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, Canada
Level 6 Contributor
253 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 15 April 2014

Check-in was quick with our reservation documentation ready. Our room was what we had requested with two dble beds in a separate room. The mattress was comfortable and we slept like logs. Parking was easy with the underground area having 80 spaces which should handle all the vehicular traffic. There is a parking fee of $16 with when you add in additional charges is about $20/day to you.

The facility is about 3 blocks south of Robson which is a major shopping area. It's any easy walk so you don't have to worry about driving and trying to find a parking spot.

We dined at their Edge Social Grille and Lounge. That was a great idea. Super service for breakfast and dinner and quite. Food was good with a nice choice.

I think we have decided on our next trip back to Vancouver we'll stay here.

Room Tip: With improvements to windows noise from Granville side will be minimal.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PeachlandCalculator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review, 16 April 2014
Dear Guest,

Thank you very much for taking the time in sharing your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre.

We are delighted that you enjoyed our amenities at the hotel and our prime location in downtown Vancouver.
It’s great to hear that our service met your standards and you appreciated the meals at the Edge Social Grille & Lounge!
We are quite proud of our continuous improvements in our hotel, with our double pained windows which eliminates any noise from the street.
I have shared your kind comments with the rest of our team as it is very gratifying to read feedback such as yours.

Thank you again for your recommendation and we look forward to your next visit.

Warm regards,

Anastasios Theodoropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, Canada
1 review
Reviewed 12 April 2014

Overall, I love this place but I have to admit that Vancouver has a terrible homeless problem and it makes walking down Granville Street kind of scary. The beds and rooms are very clean. The Staff is helpful. You can pay in cash if your are from our of town.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Clara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this review, 14 April 2014
Dear Clara,

Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. We are very happy to hear that you enjoyed your stay with us. We are delighted that we met your expectations with the amenities of our hotel and our staff offered helpful & friendly service.

Being located in downtown Vancouver, it is expected that a certain level of urban activities is present in the vicinity of the hotel, which may not appeal to everyone. However we thank you for your loyalty and genuine feedback.

We hope to see you back at the hotel soon!

Kind regards,

Anastasios Theodoropoulos,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Vancouver hotels
Granville Street
The Burrard
The Burrard
#33 of 92 in Vancouver
1,701 reviews
Shaughnessy
Holiday Inn Vancouver Centre
Holiday Inn Vancouver Centre
#37 of 92 in Vancouver
684 reviews
West End
Coast Plaza Hotel & Suites
Coast Plaza Hotel & Suites
#49 of 92 in Vancouver
1,416 reviews
Show Prices
Show Prices
Show Prices
Robson Street
Georgian Court Hotel, BW Premier Collection
Granville Street
Comfort Inn Downtown
Comfort Inn Downtown
#52 of 92 in Vancouver
834 reviews
West End
Holiday Inn Hotel & Suites Vancouver Downtown
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Chateau Granville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Chateau Granville

Property: Best Western Plus Chateau Granville
Address: 1100 Granville Street, Vancouver, British Columbia V6Z 2B6, Canada (Formerly BEST WESTERN PLUS Chateau Granville)
Phone Number:
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Vancouver
#25 Business Hotel in Vancouver
#34 Romantic Hotel in Vancouver
#38 Family Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Chateau Granville 3*
Number of rooms: 11
Official Description (provided by the hotel):
The BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre has 118 spacious suites. Each suite comes with a private balcony where guests can enjoy the views of Vancouver's enchanting city lights. Guests also enjoy free Wi-Fi and a wide selection of digital and HD channels. You will have the pleasure of enjoying our onsite state-of-the -art fitness centre during your stay with us. The hotel has recently undergone several upgrades in all bedrooms. We are constantly upgrading the amenities we offer to our guests, as we continue to extend excellent hospitality! The Hotel conveniently located in downtown Vancouver, puts guests' moments away from the city's best neighbourhoods including the trendy Yaletown district and the famous shopping on Robson Street. Located only 3 blocks from the Canada Line Subway system, it provides a quick, direct access to Vancouver's International Airport. Our conference centre has 5,500 square feet of state-of-the-art function space and 4 exceptional meeting rooms with audio visual, natural daylight and complimentary Wi-Fi. We work to reduce the emission of carbon by making environmental initiatives throughout the hotel every day! Being green has become a part of our key values. Our participation in various green programs has helped us to limit the impact on the environment. The Edge Social Grille & Lounge, adjoining the hotel offers a great variety of dining options from which to choose. Its luxurious ambiance is perfect for your next gathering and offers a refreshing environment to fit any frame of mind. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Odigeo, Ebookers, Southall Travel, Hotels.com, TripOnline SA, 5viajes2012 S.L., getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Best Western Plus Chateau Granville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Chateau Granville Hotel Vancouver
Best Western Hotel Vancouver
Best Western Vancouver
Vancouver Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing