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“Great May 03/14 Stay!!!” 5 of 5 bubbles
Review of BEST WESTERN PLUS Chateau Granville Hotel & Suites

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BEST WESTERN PLUS Chateau Granville Hotel & Suites
Ranked #39 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersGold level
Vancouver, British Columbia, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great May 03/14 Stay!!!”
5 of 5 bubbles Reviewed 10 May 2014

I travelled there with my boyfriend for Luke Bryan.
The hotel was really great!

I work for Best Western, And have been to this property more then once, however this time I felt the need to write a review. The last couple of times I experienced some rude non-helpful staff, however this time I got great service from new faces! I was able to check in early, and upgraded to a King unit. Nicholas is the new front desk manager and has done a great job with my needs! So glad I gave it another try!

I did experience the noise from the 7th floor- however living in the outer part of the city- I knew what I would experience. If your sensitive to noise I suggest a higher up room or ear plugs. Being on a busy strip, It can be noisy.

Thanks for a great stay everyone!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chantelle_MS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 12 May 2014
Dear Chantelle,

Thank you very much for taking the time in sharing your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre.

We are delighted that you enjoyed our amenities at the hotel and our prime location in downtown Vancouver.
It’s great to hear that our service met your standards. We will pass on your great comments to Nick and the team.
We thank you for your genuine feedback. Being located in downtown Vancouver, it is expected that a certain level of urban activities is present in the vicinity of the hotel, We are currently in the process of changing our guestrooms windows to double-paned which should eliminate any noise issues in the near future. The upper floors are already completed and we have received great feedback from our guests about the drastic improvements. The entire hotel should be finalized by the beginning of June.

Thank you again for your recommendation and we look forward to your next visit.

Warm regards,

Anastasios Theodoropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,112 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (278)
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English first
Queenstown, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 9 May 2014

We enjoyed our stay at this hotel. It is not brand new top of the line but more importantly is clean and good value for money. Granville Street itself is a bit derelict with a lot of vagrancy etc which is off putting. The hotel is not subjected to too much of this immediately outside but all along the street in both directions it is rife. Of course this is not the fault of or in the control of the hotel, We were disturbed a couple of times by other guests making unnecessary noise in the corridors etc but not to a point where we would be really upset. All in all we would definitely stay again!

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 12 May 2014
Dear David,

Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre.

We are delighted that you enjoyed our amenities at the hotel and that our service met your standards.
We are glad that you appreciated our convenient location. Being situated in the downtown core, there is a certain level of urban activity that we cannot control. However as you mentioned, it is a safe area around the hotel and the city is currently investing a lot of money into revamping Granville Street. We hope to see good changes in the near future.

Thank you again for your recommendation and we look forward to your next visit.

Warm regards,

Anastasios Theodoropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamloops, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 May 2014

Hotel was clean, quiet rooms, with helpful professional staff. Breakfast very good in restaurant. Location in grittier area of Granville St, but walking distance to downtown, shopping and great dining in Yaletown. Also walked to B.C. Place for Whitecaps soccer game. Good value compared to others downtown. Definitely recommend.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Donna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 7 May 2014
Dear Brian,

Thank you very much for taking the time in sharing your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre.

We are delighted that you enjoyed our amenities at the hotel and our prime location in downtown Vancouver. It’s great to hear that you had a chance to explore the city during your stay with us.

We are happy that you appreciated the breakfast at the Edge Social Grille & Lounge and we will pass on your great comments to our team.

Thank you again for your recommendation and we look forward to your next visit.

Best regards,

Anastasios Theodoropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abbotsford, Canada
1 review
5 of 5 bubbles Reviewed 1 May 2014

The unfortunate: my husband and I were required to be at St. Paul's hospital for two consecutive days and as it was a MAJOR inconvenience to travel back and forth from home, we had the idea to stay in town.
The fortunate: the Chateau Granville is located three blocks from the Burrard Street entrance of St. Paul's. Less than ten minutes walking!
The rest: the hotel itself is welcoming and has very professional staff. I had a bit of a potentially embarrassing situation but the front desk was more than helpful in diffusing it. I am very sorry that I forgot to ask for names, but a big thank you to the younger girl at the front desk and the gentleman with the beard and glasses in the office. You two made our stay, as well as our day!
This is NOT our first stay at this hotel, but I have to say this was the BEST stay. BW has upgraded the windows to a double pane type and if we hadn't taken pics off the balcony, we wouldn't have known that we were dead centre in a major city. The quiet time really was QUIET. There were the odd loud vehicles but other than that it was divine! The bottom line recommendation: go for the higher floors; not only is it quieter, but it makes for a fantastic view! Try to get a room facing Granville Street. This is a central location hotel that is worth the trip. And they accept AirMiles. Bonus!

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AmazingJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 1 May 2014
Dear Guest,

Thank you very much for taking the time in sharing your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre.

We are delighted that you enjoyed our amenities at the hotel and our prime location in downtown Vancouver. We are so happy that our staff were able to accommodate you so well, despite the unfortunate situation at the hospital. We hope that your appointment went smoothly.

We are quite proud of our continuous improvements in our hotel . It’s wonderful to receive great feedback from our guests on the new changes we have implemented with our double pained windows which eliminates any noise from the street.
I have shared your kind comments with the rest of our team as it is very gratifying to read feedback such as yours.

Thank you again for your recommendation and we look forward to your next visit.

Warm regards,

Anastasios Theodoropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
calgary, Canada
1 review
5 of 5 bubbles Reviewed 26 April 2014

At the time I was needing the internet, signal did not come on time and when I switch to TV to relax and divert my frustrations, it was not available either and time was a perfect constraint and has no time to go all over this type of frustrations, specially if you are running out of time and decided to let it go this time. Having said - that all must be readily available in one finger tips, because time plays a very significant role of our lives.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Marco G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 28 April 2014
Dear Marco,

Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. Your comments are important to us as it helps us understand where we can improve our guest experience.

We are sorry to hear that your stay with us did not meet your expectations.
We have looked into your reservation details. We have contacted our maintenance department to rectify the issues you faced with the TV and the internet. We appreciate you taking the time to let us know your genuine feedback so we can improve our guest experience. We completely understand how this could be a frustrating process for you. We advise you to please contact the front desk if you ever experience similar issues on your next stay so that we can have someone assist you right away. We are at your service to ensure that your stay is a great one.


I hope that you will give the hotel another chance upon your next stay in Vancouver.


Best regards,

Anastasios Theodoropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
2 of 5 bubbles Reviewed 25 April 2014

We recently stayed at this hotel that was recommended by a good friend of ours. We ended up getting a suite but to my spouse's and I's surprise it was a 2 Twin bed suite and have never had a more uncomfortable sleep. Not only that our room faced the back of the hotel where the underground parking is and it was ridiculously loud and the room just did not feel comfortable at all. Our fridge instead of being cold was warm so refreshments we brought we couldnt even enjoy. For what we paid the stay was poor. As a recent reviewer said that you can actually hear everything on the street and conversations being carried on next door to you is absolutely nothing but the truth! Fully agree with what Theo R posted. No concerns of having us booked into a better room with one bed. Most certainly not coming back to this hotel. The restaurant attached to the hotel "The Edge" we believe it was called was nothing short of a small diner type food instead of a "lounge and bar"

Room Tip: Make sure you actually get the room that you booked or asked for! Also ask to be put on the higher f...
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  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Senad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 28 April 2014
Dear Senad,

Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. Your comments are important to us as it helps us understand where we can improve our guest experience.

We are sorry to hear that your stay with us did not meet your expectations and the Suite was not to your satisfaction.

We have looked into your reservation details and you were in fact in our suite facing the back of the hotel. We are quite surprised about the noise you experienced as this is normally considered the quiet side of the hotel as it does not face busy Granville Street.

We were actually a full house the night that you stayed with us and there may have been unusual activity near the parking garage. We sincerely apologize that you could not get the rest you needed due to the noise. We are currently in the process of changing our guestrooms windows to double-paned which should eliminate any noise issues in the near future. The upper floors are already completed and we have received great feedback from our guests about the drastic improvements. The entire hotel should be finalized by the beginning of June.

We thank you for informing us about the issues you had with the Fridge in your room. We have contacted our maintenance department to have a look at the issues you experienced with the cooling of the fridge.

Once again we sincerely apologize for the series of events that you experienced during your stay. I hope that your experience will not deter you from using Best Western, and that you will give the hotel another chance upon your next stay in Vancouver.

Please feel free to contact me if you wish to further discuss.


Best regards,

Anastasios Theodoropoulos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chestermere, Alberta
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 20 April 2014 via mobile

Being in the middle of a lot of traffic wasn't a going concern. I booked a king suite and got two doubles. The front desk did not seem to concerned to help or change, even tho I carry a BW Diamond card. The 4th floor Allowed us to hear actual conversations on the street along with rest of noise. Just a bad overall visit hear. We came to visit my daughter and some noise is expected for a long weekend, I seriously kept checking to see if windows were open. I won't be staying here again.

Stayed April 2014
Helpful?
Thank Theo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at BEST WESTERN PLUS Chateau Granville Hotel & Suites, responded to this review, 21 April 2014
Dear Theo,

Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre.

We are very sorry to hear that your stay in Vancouver did not meet your expectations. We will address the issues you had with the front desk. The situation should have been handled with greater care by our staff. Your comments are important to us as it helps understand where we can improve our guest experience.

Being located in downtown Vancouver, it is expected that a certain level of urban activities is present in the vicinity of the hotel, We will be changing our guestrooms windows to double-pained which should eliminate any noise issues in the near future. Meanwhile, you can always request for a room at the back side of the hotel which are quieter as they do not face Granville Street.
I hope that your experience will not deter you from using Best Western, and that you will give the hotel another chance upon your next stay in Vancouver.

Kind regards,

Anastasios Theodoropoulos,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Chateau Granville Hotel & Suites

Property: BEST WESTERN PLUS Chateau Granville Hotel & Suites
Address: 1100 Granville St, Vancouver, British Columbia V6Z 2B6, Canada (Formerly BEST WESTERN PLUS Chateau Granville)
Phone Number:
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Vancouver
#25 Business Hotel in Vancouver
#34 Romantic Hotel in Vancouver
#38 Family Hotel in Vancouver
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — BEST WESTERN PLUS Chateau Granville Hotel & Suites 3.5*
Number of rooms: 11
Official Description (provided by the hotel):
The BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre has 118 spacious suites. Each suite comes with a private balcony where guests can enjoy the views of Vancouver's enchanting city lights. Guests also enjoy free Wi-Fi and a wide selection of digital and HD channels. You will have the pleasure of enjoying our onsite state-of-the -art fitness centre during your stay with us. The hotel has recently undergone several upgrades in all bedrooms. We are constantly upgrading the amenities we offer to our guests, as we continue to extend excellent hospitality! The Hotel conveniently located in downtown Vancouver, puts guests' moments away from the city's best neighbourhoods including the trendy Yaletown district and the famous shopping on Robson Street. Located only 3 blocks from the Canada Line Subway system, it provides a quick, direct access to Vancouver's International Airport. Our conference centre has 5,500 square feet of state-of-the-art function space and 4 exceptional meeting rooms with audio visual, natural daylight and complimentary Wi-Fi. We work to reduce the emission of carbon by making environmental initiatives throughout the hotel every day! Being green has become a part of our key values. Our participation in various green programs has helped us to limit the impact on the environment. The Edge Social Grille & Lounge, adjoining the hotel offers a great variety of dining options from which to choose. Its luxurious ambiance is perfect for your next gathering and offers a refreshing environment to fit any frame of mind. ... more   less 
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Also Known As:
Best Western Plus Chateau Granville Hotel Vancouver
Best Western Hotel Vancouver
Best Western Vancouver
Vancouver Best Western

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