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“Best Western Plus Chateau Granville”

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Best Western Plus Chateau Granville
Ranked #36 of 92 Hotels in Vancouver
Certificate of Excellence
GreenLeadersGold level
Reviewed 30 June 2014

My wife & I spent 3 nights in this hotel prior to boarding a ship for an Alaska cruise. The room was excellent and offered great value for money. The hotel is on a main street with easy bus access to attractions. We did a lot of walking & rode the bus & water public transportation. The hotel is a short taxi ride to Canada Place for boarding cruise ships. Vancouver is a wonderful city to explore! Lynn Canyon Ecological Center in North Vancouver and Stanley Park were highlights for us.

Room Tip: We were advised to take a room in the back, off the main road, to minimize noise. We are light slee...
  • Stayed: May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Chuck S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 3 July 2014

Dear Chuck,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and amenities of the hotel.

We hope you had an enjoyable time on your cruise to Alaska! It’s great to hear that you were able to make use of our ideal location, just a few blocks away from the Cruise ship Terminal.
We are often commended for our excellent location in downtown Vancouver and our close proximity to many of Vancouver’s attractions.. It is great to hear that you had time to explore our great city during your time here and it sounds like you had a nice time!

Thank you for your recommendation and we look forward to your next stay.

Best regards,

Anastasios Theodoropoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,275)
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982 - 988 of 1,277 reviews

Reviewed 29 June 2014

Located in the center of vanvouver, near great areas but in the worst block , noisy, homeless people sleeping in the street, sex shops in front and very noisy after hours. Inside the rooms are nice as the suites are one bedrooms. Ok for when you do not want two separate rooms for 3-4 people. If just for one couple other options in better streets are possible. Given the options it is expensive if you do not need the extra living room with a sofa bed.

  • Stayed: June 2014, travelled with family
    • Value
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Thank Enrico P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 1 July 2014

Dear Guest,

Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre.

We are happy that you appreciated our spacious suites and the amenities the hotel has to offer.
Being located in downtown Vancouver, a certain level of urban activity will always be present. Although it still has a bit of ways to go, Granville Street has improved greatly over the past years and the city of Vancouver is investing millions into its revamping.. Having said that, it does take time for the changes to occur, and I understand the location is not to everyone’s taste.

We appreciate your genuine feedback.

Best regards,

Anastasios Theodoropoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

This year, the Association of Registered Clinical Hypnotherapists (ARCH Canada) held a 3-day hypnotherapy conference for it's Canadian members at the BW Chateau Granville. Every detail required was met with professionalism and eagerness to please. It was an absolute pleasure working with Catherine Smalley-Catering and Banquet Manager, Karen Brazeau -Banquet Captain, and Joanne Wu-server, Danny Paquio & Peter Machan -Chef, Bruce Sargent-Duty Manager. Each of these people made this event run smoothly and effortlessly.

The guest rooms and presentation rooms were well appointed and the food received compliments each day. Attendees remarked at how organized the conference was. Everyone was very pleased and I thank the staff at the Best Western Chateau Granville for making this first of many conferences here a success.

I highly recommend this hotel for your next conference. It is located in the heart of Vancouver near transit and great restaurant/nightspot areas.

Room Tip: The Executive Suite was a great room. Outside balcony and lots of space.
  • Stayed: June 2014, travelled on business
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Thank Heather F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 1 July 2014

Dear Heather,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that the ARCH Canada conference was a success.

It is great to read feedback such as yours! We appreciate your gratitude towards our remarkable team. We are happy to hear that our conference rooms provided a productive meeting space for your conference. We will pass on your great compliments to the chef and the banquets team.
Thank you for your recommendation and we look forward to seeing you back soon for your next conference.

Best regards,

Anastasios Theodoropoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

Right in the center of everything, concert venues, bars nightclubs, restaurants , parks, marinas and the cruise ship docks. Very comfortable, quiet, good food and good drinks. |The staff is very attentive and pleasant. Really enjoyed ourselves and had a great night's sleep.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank roperanna7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 1 July 2014

Dear Guest,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us.

We are happy that your appreciated our spacious a suites and the amenities the hotel has to offer. We will certainly pass on your positive comments over to our staff.

We are often commended for our excellent location in downtown Vancouver and our close proximity to many of Vancouver’s attractions and great restaurants. It is great to hear that you had time to explore our great city during your time here and it sounds like you had a nice time!

Thank you for choosing our hotel and we look forward to seeing you on next stay.

Best regards,

Anastasios Theodoropoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

We stayed 3 nights in early June at this hotel
On arrival you could visibly see the 2sex shops & the canal is & marijunna shops few doors away which was open 24hrs .. I know some would say if you don't want to use the outside amenities then you don't have too but they are clearly visibly in view. Also there was. A local run down hotel called Clifton hotel that the local people seem to use by the hour. We found it hard at times to walk along street around hotel as locals would congregate and laying on kerbs outside the canabis etc shops. Also regular street people sleeping rough in shops directly opposite hotel and along the block
On entering the hotel the reception staff &bellman seemed helpful &cared for our luggage as we arrived before check in time. Once in our room the room was spacious as we had booked a king suite although the bathroom grouting clearly needed some tlc as the grout was mouldy and in need of a good scrub and seemed a bit smelly. beware the staff leave bottled water on side for you but at a rate of $3.50 each it's not free and only $4 a pack of 6 at local shop.
Breakfast food was nice but the staff seemed to treat us as 2nd class citizens once see our breakfast vouchers and very rude. Although we had paid for the service through our room rate.
All in all felt the hotel clean n tidy but not worth the $220 nightly rate
I would not recommend this hotel to families & only to people who can turn a blind eye to the extra curricular which happens directly outside the hotel

Room Tip: Ask for a room at rear of hotel so you don't see all the extra curricular happenings outside the...
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank wintergarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 1 July 2014

Dear Guest,

Thank you for your feedback regarding your stay at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre. Your comments are very important to us as it helps us improve our customer experience.

We are happy to hear that our staff were accommodating at the front desk and manage to extend an early check in for you. We are often commended for our spacious suites and we are glad that you enjoyed them. We appreciate your feedback and we will have our housekeeping team look into your suggestions about the grout.
We apologize for the service you received in our restaurant. We will certainly follow up with the team. Your comments are very important to us as it helps us improve our customer experience

Being located in downtown Vancouver, a certain level of urban activity will always be present. Although it still has a bit of ways to go, Granville Street has improved greatly over the past years and the city of Vancouver is investing millions into its revamping.. Having said that, it does take time for the changes to occur, and I understand the location is not to everyone’s taste.
We appreciate your genuine feedback.

Best regards,

Anastasios Theodoropoulos
General Manage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

After cruising in Alaska, we choose this hotel based upon the location, and recommendations. The hotel was nice and clean. The front desk and bellmen were very helpful in storing our luggage before we were able to check in and during the week for recommendations on places to go, how to get there and places to eat. The breakfast had as many choices a the cruise ship and was good. The only issues we had were that the breakfast was only for 2 even though our reservation was for four people. There was a Tim Horton's nearby and our sons were just as happy even though we did not eat with them. The suites were very roomy and it was nice to be able to spread out after being on our cruise ship. The neighborhood was well located, but did have a small panhandler issue, and if you do a Google street view you will understand you are in an urban neighborhood, but we never felt like we weren't safe. We would stay there again.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EdAmyZD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 27 June 2014

Dear Guest,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and amenities of the hotel.
We hope you had an enjoyable time on your cruise to Alaska! It’s great to hear that you were able to make use of our ideal location, just a few blocks away from the Cruise ship Terminal.
It is certainly a compliment to hear that our breakfast varieties matched those of your cruise! The Alaska Cruise package which you booked does offer continental breakfast for two only. We will take your suggestions into consideration as we are looking to enhance our Alaska cruise package to suit families who book as well.
We will pass on your great comments to the team.

Thank you for your recommendation and we look forward to your next stay.

Best regards,

Anastasios Theodoropoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

I found the hotel good with a nice clean room and very friendly and helpful staff. The location is convenient to amenities, the Sky train, and a nice walk to the downtown business district (15 - 20 minutes)

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Grant M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 27 June 2014

Dear Grant,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us and you appreciated our spacious suites and amenities of the hotel.

It is great to hear that you had time to explore our great city! We are often commended for our excellent location and easy access to many of Vancouver’s attractions and public transportation.
We will pass on your great comments to the team.

Thank you for your recommendation and we look forward to your next stay.

Best regards,

Anastasios Theodoropoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Chateau Granville

Address: 1100 Granville Street, Vancouver, British Columbia V6Z 2B6, Canada (Formerly BEST WESTERN PLUS Chateau Granville)
Phone Number:
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Vancouver
#25 Business Hotel in Vancouver
#34 Romantic Hotel in Vancouver
#38 Family Hotel in Vancouver
Price Range: £75 - £301 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Chateau Granville 3*
Number of rooms: 11
Official Description (provided by the hotel):
The BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre has 118 spacious suites. Each suite comes with a private balcony where guests can enjoy the views of Vancouver's enchanting city lights. Guests also enjoy free Wi-Fi and a wide selection of digital and HD channels. You will have the pleasure of enjoying our onsite state-of-the -art fitness centre during your stay with us. The hotel has recently undergone several upgrades in all bedrooms. We are constantly upgrading the amenities we offer to our guests, as we continue to extend excellent hospitality! The Hotel conveniently located in downtown Vancouver, puts guests' moments away from the city's best neighbourhoods including the trendy Yaletown district and the famous shopping on Robson Street. Located only 3 blocks from the Canada Line Subway system, it provides a quick, direct access to Vancouver's International Airport. Our conference centre has 5,500 square feet of state-of-the-art function space and 4 exceptional meeting rooms with audio visual, natural daylight and complimentary Wi-Fi. We work to reduce the emission of carbon by making environmental initiatives throughout the hotel every day! Being green has become a part of our key values. Our participation in various green programs has helped us to limit the impact on the environment. The Edge Social Grille & Lounge, adjoining the hotel offers a great variety of dining options from which to choose. Its luxurious ambiance is perfect for your next gathering and offers a refreshing environment to fit any frame of mind. ... more   less 
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Also Known As:
Best Western Plus Chateau Granville Hotel Vancouver
Best Western Hotel Vancouver
Best Western Vancouver
Vancouver Best Western

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