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“Very good mid-range hotel Downtown”

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Best Western Plus Chateau Granville
Ranked #38 of 92 Hotels in Vancouver
Certificate of Excellence
GreenLeadersGold level
Reviewed 22 August 2014

It's not the newest hotel in town, but it's been upgraded in important areas and is well maintained, clean, and staffed by friendly accommodating staff. Located in a slightly seedier area of Downtown, you can enjoy great restaurants nearby and a passing parade of a broad spectrum of humanity.
The various hop-on-hop-off coaches pass nearby. All bar one floor is non-smoking. Our room was a suite (I think they all are), compact but lacking a kitchen (who would eat in when the local options are so good?). The Edge restaurant downstairs is unexceptional, but the food is fine and the service attentive. Rates vary day-to-day and are cheaper during the week.

Stayed: August 2014, travelled as a couple
Thank PhilipH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 24 August 2014

Dear Guest,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference. We are glad to hear that you enjoyed our spacious suites and our newly upgraded amenities
We are commended for our great location in down town Vancouver and our close proximity to many of Vancouver’s attractions, shopping and transportation. It’s great to hear you had a wonderful time exploring our city.
Thank you for your comments for the Edge Social Grille & Lounge., we will surely pass them over to the team.
We appreciate you taking the time to write to us about your experience.

Thank you for your feedback

Sincerely

Anastasios Theodoropoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,031 - 1,037 of 1,379 reviews

Reviewed 20 August 2014

Nice hotel - although the location in the downtown core is not the greatest. It is an older building, but the rooms have been renovated, are quite large and have a great view of the city from the upper floors. A long taxi trip to the airport, the cruise port as well as from Horseshoe Bay ferry terminal.

  • Stayed: August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Peep052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 21 August 2014

Dear Guest,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us.

We are happy to hear you appreciated the spacious suites, balconies and great views of downtown Vancouver.

Thank you for choosing our hotel and we look forward to seeing you on next stay.

Best regards,

Anastasios Theodoropoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

The decor in this hotel is very over-dated. The location, while improving, is still not the best (25c peep show across the street), although it is handy being right off of the Granville Street Bridge. The cleaning lady that had cleaned our room had a definite odor about her that lingered until we checked out the next morning. For the price, find somewhere better.

Oh, I'm still not sure what the "Plus" is all about...

Room Tip: South side to avoid street noise.
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 20 August 2014

Dear Guest,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference.

We are commended for our great location in downtown Vancouver and our close proximity to many of Vancouver’s attractions, shopping and transportation. We are happy to hear our prime location was useful during your stay in Vancouver.
Granville Street has improved greatly over the past years and the city of Vancouver is investing millions of dollars into its positive restructuring. Having said that, it does take time for the changes to occur.
We apologize that we could not meet your expectations during your stay with us and we appreciate you taking the time to write to us about your experience.

Thank you for your feedback.

Sincerely

Anastasios Theodoropoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

My partner and I stayed here for two nights on our whistle stop tour of Canada. We booked a room with a king sized bed and had a great view of the city from our balcony.

The room was clean, met our expectations and the breakfast in the restaurant was good.

We used the hotel as a base to explore Vancouver for which it served us well. It is located reasonably well in the Downtown area but isn't the most ideal location. The surrounding area is slightly scruffy with litter and we didn't really feel all that safe walking around after dark - but there are plenty of taxis so that wasn't a problem.

This hotel was absolutely fine and a great base from which to explore Vancouver, even providing free wifi. However, personally I would recommend staying in an area such as the Gas Lamp District which is a lot cleaner, safer and better located.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Dan_Em_Lancs_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 20 August 2014

Dear Guest,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference. We are glad to hear that you enjoyed the amenities

We are commended for our great location in down town Vancouver and our close proximity to many of Vancouver’s attractions, shopping and transportation. It’s great to hear you had a wonderful time exploring our city.
Granville Street has improved greatly over the past years and the city of Vancouver is investing millions of dollars into its positive restructuring. Having said that, it does take time for the changes to occur. We appreciate you taking the time to write to us about your experience.

Thank you for your feedback

Sincerely

Anastasios Theodoropoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

The staff are friendly and helpful. The location is very cool. The room was spacious, clean and comfortable. Great, funky, highly recommended until ... It took great skill as an engineer to get the shower temperature correct. It was, well, very unusual. Hotel promised to fix and were very accomodating. We'd go back. Did i mention the balcony? Nice!

Room Tip: Preferable to face Granville.
See more room tips
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Hutchtribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 19 August 2014

Dear Guest,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us.

It’s great to hear that you appreciated our spacious suites. We are commended for our great location in downtown Vancouver and our close proximity to many of Vancouver’s attractions, shopping and transportation. We are glad that you found our prime location useful for your stay in Vancouver.

We apologize that we could not fully meet your expectations due to the issues you experienced with the shower temperature in your bathroom in your suite. It sounds like our maintenance team did their best to accommodate the issue during your stay. We thank you for your patience and understanding.

Thank you for your recommendation and we look forward to welcoming you on your next stay in Vancouver.

Best regards,

Anastasios Theodoropoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

We really enjoyed our short stay here with an amazing staff, warm and welcoming. Couldn't ask for more. The hotel is great place for the price we paid. Breakfast was very good. Bed was comfy and the room was well appointed, we liked the character of the room. Hotel was in a good central location,
Overall, great place(oh.. and the brand new gym !!!), we loved this hotel and would highly recommend it.

  • Stayed: August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Marina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 19 August 2014

Dear Marina,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us.

It is gratifying to read feedback such as yours. We strive to be a hotel, that understands guest’s needs better than anyone else in our industry. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service.

We are so happy to hear that you appreciated our comfortable spacious suites, your meals at the Edge Social Grille & Lounge, and our new state of the art fitness centre!
We appreciate you taking the time to write to us about your positive experience.
We will certainly pass on your great comments to the team.

Thank you for choosing our hotel and we look forward to seeing you on next stay.

Best regards,

Anastasios Theodoropoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

We recently stayed at the Chateau Granville for 5 nights while on a family vacation with our 2-year-old son.

The room was large, perfect for our toddler to run and play without being confined in too small of a space. The hotel was quiet and clean.

I was most impressed with the staff - not only were they polite and helpful, they were genuinely personable and friendly. Almost every staff member stopped to talk to us and chat with our son. I saw staff members be incredibly generous, kind, and patient with many different guests.

The Emery Barnes Park is close by and wonderful for kids. It was a great spot to picnic or play outdoors when we needed a bit of a break. The location was perfect to quickly find a Shoppers Drug Mart and various restaurants nearby. We brought our stroller and often stayed in the area and just wandered around.

My one surprise was that there was no Treehouse channel on the TV. This could have caused some major temper tantrums for our son- however, the wifi was so great we were able to watch Netflix on our iPad. Seems like a silly thing, but it would have been a comfort to our son to be able to watch his favorite show while away from home!
All in all, this was the best hotel experience I've ever had. Comfortable, "homey," great food at the restaurant, and a great location. I've stayed at several other hotels in Vancouver but will only be booking with this one next time we return.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jmlagasse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN PL... C, General Manager at Best Western Plus Chateau Granville, responded to this reviewResponded 21 August 2014

Dear Guest,

Thank you very much for sharing your experience at the BEST WESTERN PLUS Chateau Granville. We are delighted that you enjoyed your stay with us.

We are so happy that your entire family appreciated the amenities we have to offer! It’s great to hear our spacious suites were convenient for your son to run and play! These are often essentials for toddlers!

We are commended for our great location in down town Vancouver and our close proximity to many of Vancouver’s attractions, shopping and transportation. It’s great to hear your family had a wonderful time exploring our city.

We will certainly look into revising our list of channel in the future. We thank you for your suggestions.

It is gratifying to read feedback such as yours. We strive to be a hotel, that understands guest’s needs better than anyone else in our industry. It brings us great satisfaction to see how well our team has delivered our hotel promise, with excellent guest service. We will pass on your positive feedback to the team!

Thank you for choosing our hotel and we look forward to seeing your family on next stay.

Best regards,

Anastasios Theodoropoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Chateau Granville

Address: 1100 Granville St, Vancouver, British Columbia V6Z 2B6, Canada (Formerly BEST WESTERN PLUS Chateau Granville)
Phone Number:
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Green Hotel in Vancouver
#25 Business Hotel in Vancouver
#34 Romantic Hotel in Vancouver
Price Range: £68 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Chateau Granville 3*
Number of rooms: 11
Official Description (provided by the hotel):
The BEST WESTERN PLUS Chateau Granville Hotel & Suites & Conference Centre has 118 spacious suites. Each suite comes with a private balcony where guests can enjoy the views of Vancouver's enchanting city lights. Guests also enjoy free Wi-Fi and a wide selection of digital and HD channels. You will have the pleasure of enjoying our onsite state-of-the -art fitness centre during your stay with us. The hotel has recently undergone several upgrades in all bedrooms. We are constantly upgrading the amenities we offer to our guests, as we continue to extend excellent hospitality! The Hotel conveniently located in downtown Vancouver, puts guests' moments away from the city's best neighbourhoods including the trendy Yaletown district and the famous shopping on Robson Street. Located only 3 blocks from the Canada Line Subway system, it provides a quick, direct access to Vancouver's International Airport. Our conference centre has 5,500 square feet of state-of-the-art function space and 4 exceptional meeting rooms with audio visual, natural daylight and complimentary Wi-Fi. We work to reduce the emission of carbon by making environmental initiatives throughout the hotel every day! Being green has become a part of our key values. Our participation in various green programs has helped us to limit the impact on the environment. The Edge Social Grille & Lounge, adjoining the hotel offers a great variety of dining options from which to choose. Its luxurious ambiance is perfect for your next gathering and offers a refreshing environment to fit any frame of mind. ... more   less 
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Also Known As:
Best Western Plus Chateau Granville Hotel Vancouver
Best Western Hotel Vancouver
Best Western Vancouver
Vancouver Best Western

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