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“MORE than a 5-star experience. This visit is the EXACT reason I am breaking up with another major hotel chain.” 5 of 5 bubbles
Review of Hyatt Regency Vancouver

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Hyatt Regency Vancouver
Ranked #22 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersSilver level
Las Vegas, Nevada
Level Contributor
1,044 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 233 helpful votes
“MORE than a 5-star experience. This visit is the EXACT reason I am breaking up with another major hotel chain.”
5 of 5 bubbles Reviewed 6 July 2014

In a word? WOW. This hotel experience was above and beyond. The room was amazing (more information below) and the service was beyond five-star quality. The food and experiences, both room service and restaurants, were fantastic. Next time in Vancouver? We will be back!

Traveling quite a bit makes for high standards. This Hyatt does not disappoint. If I had to make one negative comment, against the dozens of positive ones, I would caution to allow for a lot of time for the elevators. The elevators are automated, which should provide for more efficiency, but the waits were quite long, both ascending and descending.

Thank you specifically to Michelle at the front desk. Her level of service was fantastic. Also, a special thank you to management for the upgrade. We purchased a suite for the stay and received a much-appreciated - and enjoyed ! - executive suite.

Also, our original visit was for a two-night stay, with a third night at ANOTHER major chain. After the amazing service and upgrade in the type of suite received, we requested, and booked one additional night, so we stayed at Hyatt Vancouver all of our holiday weekend. What a treat!

If you do have a suite experience (pun intended) here, go outside of a typical hotel stay and use the wonderful bathtub for a luxurious evening bath. Also, order room service to enjoy the amazing views and full dining room table and in-room seating areas.

One other point to mention. Typically, I purchase executive/concierge club access during a stay of this type. Since I am Platinum level, the club access was not included in the room. When we checked in, we were advised against purchasing the $75/night upgrade for the club level. Since we already received an amazing upgrade in the suite, we were glad the Hyatt service again steered us in the right direction. Thank you! They could have just charged the $75/night charge but advised against it for this visit. We did NOT purchase club level, and because of the amazing suite we did have, did not miss club access for a second during our stay. Normally, we do purchase club access, so this was the exception.

TIP: Splurge and purchase a suite here. The experience makes Vancouver a wonderful visit. Our suite, Room 3308, was amazing, and we were glad we booked a suite instead of a standard guest room.

Again, a special thank you to Hyatt for making the suite experience so amazing. Although I am only a Platinum-level guest, I was made to feel like the most special VIP. This visit is why another major hotel chain will no longer receive my room reservations. Even with status at the other chain, I have never been treated in this way during a hotel visit.

Thank you to ALL of the staff - front desk, bell desk, housekeeping, room service, and management - for making a three-day stay an amazing, much-talked-about experience!

Room Tip: Again, splurge on a suite. Book a suite instead of a standard room when reserving a room here. The...
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  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LV_Lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrandiLasanen, Executive Office at Hyatt Regency Vancouver, responded to this review, 7 July 2014
Dear LV_Lee,

Thank you very much for taking the time to review your stay - I am absolutely thrilled with your compliments and we have shared your review with all of our team here at the hotel! It is wonderful to hear that you are planning on making Hyatt your hotel chain of choice, and we look forward to welcoming you back again on your next trip to Vancouver.

Warm Regards,
Brandi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,302 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (587)
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English first
Auckland, New Zealand
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 6 July 2014

What a great place! Centrally located and close to train station. We were there in Christmas and the whole spirit was lively. Highly recommended. Rooms on higher floors a must as you get a great view of the city at night. Spacious rooms and bathrooms with comfortable bedding. Staff were amazing and went out of their way to make it a great trip.

  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RegNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 6 July 2014 via mobile

Quick review from travel agent:
Beds are comfortable, rooms have recently been updated. Hotel is in an excellent location; central with easy access to the skytrain. Harbour and convention centre is about 7 min walk, Gastown less than 15 mins, shopping just outside the door. I do suggest requesting a room with a balcony as only a specific number of rooms have them, or, a high floor for a spectacular view. (Windows are floor to ceiling). Hotel building is a little dated but the rooms and lobby are very modern. Great option for those with Shangri la standards but not quite a Shangri la budget.

Stayed July 2014
Helpful?
Thank Ricki S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southern California
Level Contributor
224 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 5 July 2014

We stayed at this hotel for two nights after a cruise. We had used the expedited disembarkation on the cruise ship and arrived at 8 in the morning. Luckily we were able to check in early and were given a room on the 5th floor. We were back down in the lobby after 30 minutes and the lobby was full of people and suitcases from the cruise ships. As I said, we were lucky. Our room was tastefully decorated and very roomy especially after staying in a cabin all week. LOL The hotel uses the new key system where you just tap the key card to the lock (same for the safe). Service personnel were extremely helpful and friendly. I liked the location of the hotel as it is right in downtown, next to the skytrain (Burrard) Station, and bus lines going in all directions. There's a Starbucks in the lobby. McDonalds and Tim Horton are next door if you don't want to use the hotel restaurant. Very convenient location for us.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LindaRoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrandiLasanen, Executive Office at Hyatt Regency Vancouver, responded to this review, 7 July 2014
Dear LindaRoo,

Thank you for your review! I am very happy to hear that you had a wonderful stay with us and that we were able to accommodate an early check in for you. It is also great to hear that you found our team to be helpful and friendly. We hope to welcome you back to the hotel again soon.

Warm Regards,
Brandi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
Level Contributor
89 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 5 July 2014 via mobile

Although the three nights were all booked on points, we were made to feel like 'normal' paying guests. Excellent check in experience and excellent room. Perfectly placed for a city tour of Vancouver, minutes from the seafront and walkable to most major tourist attractions.

Stayed July 2014
Helpful?
Thank Andrew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrandiLasanen, Executive Office at Hyatt Regency Vancouver, responded to this review, 7 July 2014
Dear Exec_Travels,

Thank you very much for reviewing your stay with us. It is great to hear that you were able to use your points for your stay and that the location was convenient for you to experience all that Vancouver has to offer. We hope to have the opportunity to welcome you back again soon.

Warm Regards,
Brandi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, Canada
Level Contributor
142 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 4 July 2014 via mobile

Very nice hotel. Very clean and maintained. We were in the 26th floor and a good view if water and mountains. Close to everything. We walked to Grandville island. Took about a half hour. 8 minute walk to Canada Place and cruise ship port. Has an excellent buffet breakfast. Would have no problem staying there again. They have a special for their breakfast of $15.00 per person for the buffet breakfast. It was superb. We'll worth it.

Stayed July 2014
Helpful?
Thank Habsfan51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 4 July 2014 via mobile

A beautiful hotel within walking distance of many attractions. Skytrain Next door, Burrard station and 3 blocks to Vancouver City Center. 5 block easy walk to Canada Place Pier. We stayed before and after our Alaska cruise. Great service at front desk and concierge. We were on a budget and got directions to local restaurants for budget friendly menus. Tim Hortons next door as well as McDonalds, and a small mall with pharmacy for last minute needs. The Vancouver Trolley Hop on Hop off stops right on the corner out front. Great hi rise hotel with beautiful views.

Stayed June 2014, travelled with family
Helpful?
Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Vancouver

Property: Hyatt Regency Vancouver
Address: 655 Burrard Street, Vancouver, British Columbia V6C 2R7, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown , Coal Harbour
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Vancouver
#13 Business Hotel in Vancouver
#13 Luxury Hotel in Vancouver
#17 Romantic Hotel in Vancouver
#19 Family Hotel in Vancouver
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hyatt Regency Vancouver 4.5*
Number of rooms: 644
Official Description (provided by the hotel):
Cosmopolitan. Urbane. Stylish. From the moment you arrive at the Four Diamond Hyatt Regency Vancouver, it’s clear there’s more here than meets the eye. Be treated to plush amenities and uncompromising service in a downtown Vancouver hotel that boasts the largest guestrooms, most impressive meeting and event facilities, romantic wedding venues, and accomplished catering staff of any accommodation in Vancouver.Help green the planet with a stay at Hyatt Regency Vancouver. The first downtown hotel to be awarded five keys, the highest rating, by the HAC Green Key Program our Vancouver Hyatt uses the services of Bullfrog Power (100% green electricity from wind power) for all its meeting rooms.Let the luxurious Hyatt Regency Vancouver be your ideal starting point to explore everything this dynamic city offers. Freshly updated to reflect the excitement and vibrancy of Vancouver, our hotel is surrounded by the bustling business center; moments from unique shops and engaging entertainment. For business travel or vacation, reward yourself with a stay at the favored choice of hotels in Vancouver, British Columbia. ... more   less 
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Also Known As:
Hyatt Regency Vancouver Hotel Vancouver
Hyatt Vancouver
Vancouver Hyatt Regency

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