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“Always a great experience. (3 times a year, or so)”

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Metropolitan Hotel Vancouver
Ranked #28 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed 21 March 2010

Love the rooms, their layout and boutique hotel feel. Big bathrooms. Smart closet & luggage area setup. The doorbells somehow make it a more homey stay. Staff always friendly, helpful and unobtrusive. (I've walked through those front doors dozens of times now and never touched them once). Gym is small but has everything we need.

Don't be fooled by the outward appearance of this hotel. (frankly, it needs attention) But does that matter? The insides are great.

  • Stayed: March 2010, travelled as a couple
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Thank Betterbedthanathome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,761 - 1,767 of 2,103 reviews

Reviewed 13 March 2010

This is a great hotel in Vancouver. I would say it's a 4 plus.
We loved the room - which was a standard room. The little amenity kit in the bathroom was similar to those of a 5 star hotel.
Bed: just perfect. loved it. Front desk agents were friendly and helpful.
Would definitely come back to this hotel.

  • Stayed: November 2009, travelled as a couple
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Thank Azita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2010

We stayed for three nights as part of a tour. Arriving off a 10 hour flight to find the restaurant closed was not the best start, but things did improve!

We had room service breakfast the first morning. It was excellent but pricey, so only did it once. On our free day in Vancouver when we weren't so rushed we wandered down to the White Spot for great food at the right price.

We found all the staff at the Met to be extremely helpful and friendly. The concierge even called a lift for us when we returned from a shopping trip absolutely dripping wet (lovely Vancouver weather). Housekeeping were also very obliging, and anything we requested (kettle, milk, extra coffee etc) appeared within minutes.

The hotel is well placed for walking to Gastown, Robson Street, and either Granville or Waterfront Skylink stations. I would certainly stay there again if I have the opportunity.

  • Stayed: January 2010
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1  Thank AlisonN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2010

Stayed here last January on our yearly stopover and decided to choose the place again this year as we were quite happy with the previous stay.

BOOKING:
Both times have booked online with no issues; our bookings were exactly what we chose. One word of advice is to check their promotions page when booking as they have quite a number of different packages that suit a wide range of tastes and provide some very good value.

CHECK-IN/CHECK-OUT:
Check in each time have been very quick. Everything was waiting and after a quick credit card swipe we were on our way to our room. Checking out each time has been a bit of a hassle as we’ve confused the front desk staff a bit. Our flights always leave in the middle of the night so we book, and expect to pay for, our room the whole day. The staff always seem confused on what to charge us, (even though we indicate we are fine with paying for a full night), and discussion ensues. Not a big deal, but a small indication of the level of experience the front desk staff has.

LOCATION:
Location is right in the heart of downtown, across the street from Pacific Center Mall and 1.5 blocks from Robson Street. It’s super convenient and the main reason we chose this hotel in the first place. For the past two January’s there is construction occurring to the building next door which disrupts foot traffic slightly, but we never found it a hassle.

COMMON AREAS:
Non-descript would be the perfect way to describe the lobby. In fact if you were rating hotel lobbies, it would probably rate in the bottom of any list you were making. It is lifeless and not particularly functional. We have never used the pool or gym during our visit so cannot comment other than to say that they exist.

This place also has probably the most awkward car parks I have ever encountered. If the place was ever full you’d really struggle to get more than a mid-size car into it.

FOOD:
Each year the “Diva” restaurant closes during the first week of January for renovations, so if you’re going during that time be aware. We did have room service the one night and the food was decent, the one comment I would make is that the portions were HUGE. There are plenty of restaurant options in every direction of the hotel as well.

ROOMS:
We have opted for a Jr. Suite both times. The rooms are spacious and face out onto Howe Street. The bed is huge and comfy and the bathroom has both a tub and separate shower. I’m not sure if it is the same for the normal rooms, but the suite’s have quite a large amount of closet space; something that would definitely not be lost on a business traveler spending a decent amount of time in Vancouver.

SERVICE:
The service provided is decent, but certainly not outstanding. There is definitely a “pretentious” air among the staff as a general rule and anytime you engage them there is a hint that you are “putting them out” with any request.

OVERALL:
We love the location, and the rooms are very comfy. Also, we find the hotel is great value. We walked across the street to the four seasons to see there rooms and at the MET you get double the room for half the price. Outside of maybe trying the new Shangri-La next time, we will definitely recommend this place to others and will stay here again.

  • Stayed: January 2010, travelled as a couple
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1  Thank Faithful_Suitcase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2010

I have stayed at this hotel three times and every time is just as great. Great rooms, great amentities,great location. Great service from the sales, catering and valet. Front desk, when busy, is a challenge but nothing to complain about. Great for business and pleasure.

  • Stayed: April 2009, travelled on business
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Thank GobiDesert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2009

Thumbs Up:
-great location: 5 minutes walk from the downtown skytrain station, opposite the pacific mall, 10-15 minutes walk to robson street, 5 minutes walk to 7-eleven and tim horton’s (well known Canadian coffee/donut shop)
-friendly, pleasant and attentive staff
-lobby elegantly and tastefully decorated with an oriental flare
-fast complimentary internet access
-complimentary coffee and tea
-great selection of magazine(s) and books inside room
-great fitness and business centre
-free green apples for guests
-dive – nice and well-known restaurant

Thumbs Down:
-no flat screen TV
-room is clean but a bit dated
-small pool
-reserved for a king size bed but got double instead
-reserved room directly from hotel by phone but never received e-mail confirmation as promised; has to call again to request

  • Stayed: December 2009, travelled with friends
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3  Thank traveller0808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2009

Stayed in the Met for 10 nights on business, and was extremely pleased with the hotel. There's a good sized mall right across the street, which also has a skytrain line for getting to places like the Metropolis Mall in Metrotown.

I was working in UBC, and there's a bus stop right outside the door for the #4 bus. My work colleagues stayed in the Empire Landmark, and complained about a 15 min walk to and from the bus stop.

Nightlife is right down the street, as are many other restaurants. The hotel's own restaurant, Diva, was expensive, but pretty good. I opted for room service a few nights, and the level of service was great. For such a large hotel, they have very friendly and accomodating staff, who are always eager to chat.

Free WIRED internet too, but I was too high in the building to take advantage of the wifi in the lobby.

Construction is taking place next door, but I didn't notice it. In fact, the huge canadian flag on the hording was my landmark to find the hotel!

A huge thumbs up to the Met. Would recommend 100% if you get a good deal on the price.

  • Stayed: December 2009, travelled on business
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Thank MichaelM09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Metropolitan Hotel Vancouver

Address: 645 Howe St., Vancouver, British Columbia V6C 2Y9, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Vancouver
#27 Romantic Hotel in Vancouver
#27 Business Hotel in Vancouver
Price Range: £118 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Metropolitan Hotel Vancouver 4*
Number of rooms: 197
Official Description (provided by the hotel):
The Metropolitan Hotel Vancouver is a luxury full service hotel in one of the best locations that the city has to offer. Arriving at Vancouver International Airport, take the Canada Line to Vancouver City Centre Station and from there, we are a mere two minute walk. 197 luxurious guest rooms and suites await you, all which feature extra large marble bathrooms; most of which feature separate bathtub and showers. Connecting rooms are available, as well as an array of suites. Diva at the Met, is the hotel’s iconic restaurant, serving the finest in local seafood, meats, poultry, vegan and gluten free dishes. Nightly specials in the lounge attract both a local and international crowd nightly. Our staff anxiously await your next visit. ... more   less 
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Also Known As:
Vancouver Metropolitan Hotel

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