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Flash7264
Prince George, Canada

Close to Hullo ferry

4.0 of 5 bubblesReviewed 18 Apr 2024
The hotel is easy walking distance from Hullo ferry. The room was average. The pillows were uncomfortable for me. The bathroom was roomy.
Date of stay: April 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harbourfront Pinnacle, Guest Services / Front Office at The Pinnacle Hotel Harbourfront, responded to this review
Responded 19 Apr 2024
Dear Valued Guest, Thank you for taking the time to leave us a review. We appreciate your feedback as it gives us the opportunity to improve on providing exceptional customer service for our future guests.
We hope to welcome you back one day soon.
Kind Regards, Mackenzie, Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 18 April 2024

Older hotel, but fantastic views, great location and charming. Weather was terrible when we were there, but we still enjoyed our visit.
Our room was on the water and had a small covered balcony- which we used even in the cold rain
Restaurant and bar were very good.
Just stayed one night, but would again for sure

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WinfieldRDH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harbourfront Pinnacle, Guest Services / Front Office at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 19 April 2024

Dear Valued Guest, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at our hotel, particularly our terrific views. We work extensively to provide our guests with a memorable experience and your feedback encourages us to continue doing so.
Thank you again for choosing us and we hope to welcome you back in the future.
Kind Regards, Mackenzie, Front Office Manager

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Reviewed 18 April 2024

Picked Harbour view room and it was a great view. Also front desk was able to check if we were able to check in early with was great

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank xr7l17ceu2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harbourfront Pinnacle, Guest Services / Front Office at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 18 April 2024

Dear Valued Guest, Thank you for your recent stay and for awarding us a great rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We look forward to welcoming you back one day soon.
Kind regards, Mackenzie, Front Office Manager

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Reviewed 17 April 2024

The hotel is in a perfect spot if you want to walk around in the downtown area or Harbor or Gastown areas. I want to first say thanks to the people checking us in. We arrived on Via Rail at 9:00 am and planned on dropping our luggage off at the front desk and walking around to wait until check-in time. We had our elderly parents with us and asked about early check-in just for them and wow! The front desk people moved some things around and allowed all 4 couples to check in early. This was not expected but much appreciated. We thank them greatly for this after being on the train for 3 days. The bellhop was also very friendly and extremely helpful in getting all our luggage to the 4 rooms quickly and efficiently. The rooms although may need a little upkeep they were very clean and the beds were like heaven. I cannot say enough about everyone we came into contact at this hotel. Thank you and when we return we will be staying here again.

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jkweebs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harbourfront Pinnacle, Guest Services / Front Office at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 18 April 2024

Dear Valued Guest, Thank you for taking the time to post a review of our hotel. We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!
Kind Regards, Mackenzie, Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2024

Great service but the hotel is getting a little tired. Not a patch on the Pinnacle on the North Shore. Food was good in the restaurant and parking accessible. Leisure facilities were small and tucked away, gym was not a pleasant environment. Rooms have paper cups .

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank G1900XKclaire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonas Melin, General Manager at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 2 April 2024

Dear G1900XClaire,

Thank you very much for taking the time to leave this review after staying with us. We are always thankful for feedback as it helps us improve before your next visit. Your concerns about the decor gym and cups have been noted and we will be following up. We look forward to seeing you again.

Sincerely,
Nick Burrows – Night Manager

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Reviewed 1 April 2024

The hotel service, room and location were excellent.We also enjoyed the restaurant with it's beautiful view and the food and service was very good. The hotel was within walking distance to Stanley Park, Granville Island, Chinatown and other interesting sites and restaurants.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mcjensen58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harbourfront Pinnacle, Guest Services / Front Office at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 1 April 2024

Dear Valued Guest, Thank you for taking the time to write us a review. We are thrilled to hear our service and location was excellent. We look forward to welcoming you again in the near future.
Kind Regards, Mackenzie, Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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